SAP ABAP Application Component CRM-CIC (Interaction Center WinClient)
Basic Data
| Application Component |  |
PFC0000045 |
| Application Component ID | |
CRM-CIC |
| Short Description | Interaction Center WinClient | |
| First Release Date |  |
19991119 |
| First Release | 46A |
Content
| Application Component ID | Short Description | Application Component |
|---|---|---|
| CRM-CIC-ABO |
Action Box | AEC0000382 |
| CRM-CIC-ALM |
Alert Modeler | AEC0000384 |
| CRM-CIC-BP |
Business Partners | AEC0000379 |
| CRM-CIC-BP-FUN |
Partner Functions | AEC0000381 |
| CRM-CIC-BP-SEA |
Business Partner Search | AEC0000380 |
| CRM-CIC-BRO |
Broadcast Messaging | AEC0000476 |
| CRM-CIC-BRT |
Business Routings | AEC0000402 |
| CRM-CIC-BTX |
Business Transactions | AEC0000392 |
| CRM-CIC-BTX-ACT |
Activity | AEC0000393 |
| CRM-CIC-BTX-COM |
Complaints / Returns / In-House Repair | PIC0000085 |
| CRM-CIC-BTX-SLO |
Sales Transaction | AEC0000394 |
| CRM-CIC-BTX-SVO |
Service Process | AEC0000397 |
| CRM-CIC-CAM |
Campaign Execution | AEC0000388 |
| CRM-CIC-CAM-CAL |
Call List Execution and Maintenance | AEC0000389 |
| CRM-CIC-CAM-RCA |
Recurring Calls | PIC0000039 |
| CRM-CIC-COM |
Communication Channels | AEC0000477 |
| CRM-CIC-COM-EMA |
E-Mail Integration | AEC0000378 |
| CRM-CIC-COM-ITP |
Interface Third Party | PIC0000041 |
| CRM-CIC-COM-TEL |
Telephony Integration | AEC0000377 |
| CRM-CIC-EMS |
E-Mail Response Management System | A6G0000021 |
| CRM-CIC-FRW |
Framework | AEC0000475 |
| CRM-CIC-HIS |
Customer History | AEC0000398 |
| CRM-CIC-HIS-CFA |
Fact Sheets | AEC0000400 |
| CRM-CIC-HIS-IHI |
Interaction History | AEC0000399 |
| CRM-CIC-HIS-INB |
Installed Base Navigation/Search | PIC0000012 |
| CRM-CIC-IIA |
Interactive Intelligent Agent | AEC0000401 |
| CRM-CIC-INB |
Installed Base | PIC0000013 |
| CRM-CIC-KNO |
Knowledge Search | PLC0000103 |
| CRM-CIC-MDB |
Manager Dashboard | A4C0000092 |
| CRM-CIC-PRO |
Products | AEC0000385 |
| CRM-CIC-PRO-INF |
Product Information | AEC0000386 |
| CRM-CIC-PRO-PRO |
Product Proposals | AEC0000387 |
| CRM-CIC-REP |
Reporting | AEC0000390 |
| CRM-CIC-REP-BW |
Transfer to BW | PIC0000040 |
| CRM-CIC-REP-LOG |
Logging | AEC0000391 |
| CRM-CIC-RSC |
Reminder Scripting | A4C0000237 |
| CRM-CIC-SCR |
Interactive Scripting | AEC0000383 |
| CRM-CIC-UNI |
Agent Inbox | A6G0000022 |
| Package | Short Description |
|---|---|
 AIM |
Application Development R/3 Investment Measures (General) |
| CCMA |
Interaction Center Components |
| CCMB |
Interaction Center Components |
| CICA |
Interaction Center |
| CICB |
Interaction Center |
| CKXX |
R/3 Application Development: PP Costing Basic Product |
| CO |
R/3 Application development: PP Production orders |
| CPC |
R/3 Application Development: PP Task Lists Master Recipes |
| CRM_CIC_COMPONENTS |
Interaction Center components |
| CRM_CIC_COMPONENTS_ISM |
IS-M: Customer Interaction Center Components |
| CRM_CIC_DASHBOARD_DEMO |
Interaction center dashboard demo |
| CRM_CIC_FRAMEWORK |
Interaction Center framework |
| CRM_CIC_WORKLIST |
Worklist |
| CRM_CIC_WORKLIST_ADMIN |
Business Transaction Assignments |
| CRM_IC_APPL_MD |
CRM Interaction Center: Application/ Master Data |
| CRM_IC_APPL_PRODUCT |
CRM Interaction Center: Application/ Product |
| CRM_REF_SIC |
ASAP Ref. Structure Elements for Service Interaction Center |
| CRM_REF_TSA |
ASAP Reference Structure Elements for Telesales |
| CYCORE |
Application Development R/3 Capacity Spl. |
| DONR |
Application Development R/3 - General Object Number |
| INSC |
Application Development R/3 Plant Maintenance Customizing |
| ISTCRMPI |
IS-T Telco Objects: External Interfaces |
| KKAG |
Period costing individual case |
| KKEK |
Cost accounting unit costing |
Hierarchy
| Software Component |  |
BBPCRM | BBPCRM |
| SAP Release Created in | 20A |
