SAP ABAP Package CICA (Interaction Center)
Basic Data
Package | CICA | ||
Short Description | Interaction Center | ||
Super package | CRM_APPLICATION | All CRM Components Without Special Structure Packages | |
Main package indicator | Development Package | ||
Created on/by | 00000000 | SAP |
Package Content
Table Name | Short Description | Table Category | Delivery Class |
---|---|---|---|
CICCCONF | Call center framework components | TRANSP | G |
CICCCONFVARID | Interaction Center WinClient Component Variants | TRANSP | G |
CICCCONFVARIDA | Allowed slots for component variant | TRANSP | G |
CICCCONFVARIDC | Allowed component container variants for component variant | TRANSP | G |
CICCCONFVARID_T | Customer Interaction Center Component Variant Text | TRANSP | G |
CICCCONF_T | Customer interaction component text | TRANSP | G |
CICCFGTIME | Configuration change time | TRANSP | A |
CICCONF | CCM framework screen configuration | TRANSP | C |
CICFHCASSN | Call center framework hidden component modules | TRANSP | C |
CICFSCASSN | Call Center Framework Screen Component Module | TRANSP | C |
CICPROFILE | Interaction Center WinClient Profile | TRANSP | C |
CICPROFILES | Customer interaction center profiles | TRANSP | C |
CICPROFMASTER | Interaction Center WinClient Profile Master | TRANSP | G |
CICPROFMASTER_T | Customer Interaction Profile Master Text | TRANSP | G |
CICSCHEMA | Hot keys definition for mouse free operations in CIC | TRANSP | C |
CICSCHEMAHOTKEY | Hold all avaliable keys | TRANSP | G |
CICSCHEMAKEYMAP | Hot keys definition for mouse free operations in CIC | TRANSP | C |
CICSCHEMAOK_CODE | Holds all avaliable OK_CODEs for key re-mapping | TRANSP | S |
CICSCHEMA_T | Hot keys description for mouse free operations in CIC | TRANSP | C |
CICTOOLBAR | CCM Application Toolbar Profile | TRANSP | C |
CICTOOLBAREXCL | CIC Application Toolbar Exclusions | TRANSP | C |
CIC_RESTART_BUFF | System table for buffering CIC restart data | TRANSP | S |
HRP1260 | DB Table for Infotype 1260 | TRANSP | C |
ICPROFILES | Customer interaction center profiles | TRANSP | C |
Transaction Code | Short Description | Program |
---|---|---|
CIC0 | Interaction Center WinClient | SAPMCIC0 |
CIC1 | Assign Texts for Reminder Scripting | |
CIC2 | Maintain Variables | |
CIC4 | Delete Logging Records | CCMARCHLOG |
CIC5 | Delete Infostore Records | CCMARCHINSTR |
CIC8 | CIC Customizing Menu (Temporary - Lo | MENUCIC8 |
CIC9 | Maintain Script Texts | |
CICAC | Callback Component Configuration | |
CICAD | BDC name and Transaction Code | |
CICAE | Input Step Mapping | |
CICAF | Constant Source | |
CICAG | Container Source | |
CICAH | Function Call Source | |
CICAI | BDC Field Destination | |
CICAJ | Parameter ID Destination | |
CICAK | Output Mapping | |
CICAL | Component Variants | |
CICAN | Hot key transcation | |
CICC | Framework ID and Parameters | |
CICE | Assignment of Visible Components | |
CICF | Component Definition | |
CICL | IC WinClient Profile Definition | |
CICM | Component Profile Type Definition | |
CICN | Customizing Toolbar Maintenance | |
CICO | IC WinClient Profile Definition | |
CICU | Toolbar Profile Maintenance | |
Hierarchy
Software Component | BBPCRM | BBPCRM | |
SAP Release Created in | |||
Application Component | CRM-CIC (PFC0000045) | Interaction Center WinClient | |
Package | CICA | Interaction Center |