SAP ABAP Package CICA (Interaction Center)
Basic Data
Package CICA   
Short Description   Interaction Center    
Super package CRM_APPLICATION   All CRM Components Without Special Structure Packages 
Main package indicator       Development Package 
Created on/by 00000000  SAP 
Package Content
Contained Tables / Views
Table Name Short Description Table Category Delivery Class
CICCCONF Call center framework components  TRANSP   G  
CICCCONFVARID Interaction Center WinClient Component Variants  TRANSP   G  
CICCCONFVARIDA Allowed slots for component variant  TRANSP   G  
CICCCONFVARIDC Allowed component container variants for component variant  TRANSP   G  
CICCCONFVARID_T Customer Interaction Center Component Variant Text  TRANSP   G  
CICCCONF_T Customer interaction component text  TRANSP   G  
CICCFGTIME Configuration change time  TRANSP   A  
CICCONF CCM framework screen configuration  TRANSP   C  
CICFHCASSN Call center framework hidden component modules  TRANSP   C  
CICFSCASSN Call Center Framework Screen Component Module  TRANSP   C  
CICPROFILE Interaction Center WinClient Profile  TRANSP   C  
CICPROFILES Customer interaction center profiles  TRANSP   C  
CICPROFMASTER Interaction Center WinClient Profile Master  TRANSP   G  
CICPROFMASTER_T Customer Interaction Profile Master Text  TRANSP   G  
CICSCHEMA Hot keys definition for mouse free operations in CIC  TRANSP   C  
CICSCHEMAHOTKEY Hold all avaliable keys  TRANSP   G  
CICSCHEMAKEYMAP Hot keys definition for mouse free operations in CIC  TRANSP   C  
CICSCHEMAOK_CODE Holds all avaliable OK_CODEs for key re-mapping  TRANSP   S  
CICSCHEMA_T Hot keys description for mouse free operations in CIC  TRANSP   C  
CICTOOLBAR CCM Application Toolbar Profile  TRANSP   C  
CICTOOLBAREXCL CIC Application Toolbar Exclusions  TRANSP   C  
CIC_RESTART_BUFF System table for buffering CIC restart data  TRANSP   S  
HRP1260 DB Table for Infotype 1260  TRANSP   C  
ICPROFILES Customer interaction center profiles  TRANSP   C  
       
Contained Transaction Codes
Transaction Code Short Description Program
CIC0 Interaction Center WinClient  SAPMCIC0  
CIC1 Assign Texts for Reminder Scripting     
CIC2 Maintain Variables     
CIC4 Delete Logging Records  CCMARCHLOG  
CIC5 Delete Infostore Records  CCMARCHINSTR  
CIC8 CIC Customizing Menu (Temporary - Lo  MENUCIC8  
CIC9 Maintain Script Texts     
CICAC Callback Component Configuration     
CICAD BDC name and Transaction Code     
CICAE Input Step Mapping     
CICAF Constant Source     
CICAG Container Source     
CICAH Function Call Source     
CICAI BDC Field Destination     
CICAJ Parameter ID Destination     
CICAK Output Mapping     
CICAL Component Variants     
CICAN Hot key transcation     
CICC Framework ID and Parameters     
CICE Assignment of Visible Components     
CICF Component Definition     
CICL IC WinClient Profile Definition     
CICM Component Profile Type Definition     
CICN Customizing Toolbar Maintenance     
CICO IC WinClient Profile Definition     
CICU Toolbar Profile Maintenance     
     
Hierarchy
Software Component BBPCRM  BBPCRM 
SAP Release Created in      
Application Component CRM-CIC (PFC0000045) Interaction Center WinClient 
Package CICA  Interaction Center