SAP ABAP Package CICA (Interaction Center)
Basic Data
| Package |  |
CICA | |
| Short Description | Interaction Center | ||
| Super package | |
CRM_APPLICATION | All CRM Components Without Special Structure Packages |
| Main package indicator | Development Package | ||
| Created on/by |  |
00000000 | SAP |
Package Content
| Table Name | Short Description | Table Category | Delivery Class |
|---|---|---|---|
 CICCCONF |
Call center framework components | TRANSP | G |
| CICCCONFVARID |
Interaction Center WinClient Component Variants | TRANSP | G |
| CICCCONFVARIDA |
Allowed slots for component variant | TRANSP | G |
| CICCCONFVARIDC |
Allowed component container variants for component variant | TRANSP | G |
| CICCCONFVARID_T |
Customer Interaction Center Component Variant Text | TRANSP | G |
| CICCCONF_T |
Customer interaction component text | TRANSP | G |
| CICCFGTIME |
Configuration change time | TRANSP | A |
| CICCONF |
CCM framework screen configuration | TRANSP | C |
| CICFHCASSN |
Call center framework hidden component modules | TRANSP | C |
| CICFSCASSN |
Call Center Framework Screen Component Module | TRANSP | C |
| CICPROFILE |
Interaction Center WinClient Profile | TRANSP | C |
| CICPROFILES |
Customer interaction center profiles | TRANSP | C |
| CICPROFMASTER |
Interaction Center WinClient Profile Master | TRANSP | G |
| CICPROFMASTER_T |
Customer Interaction Profile Master Text | TRANSP | G |
| CICSCHEMA |
Hot keys definition for mouse free operations in CIC | TRANSP | C |
| CICSCHEMAHOTKEY |
Hold all avaliable keys | TRANSP | G |
| CICSCHEMAKEYMAP |
Hot keys definition for mouse free operations in CIC | TRANSP | C |
| CICSCHEMAOK_CODE |
Holds all avaliable OK_CODEs for key re-mapping | TRANSP | S |
| CICSCHEMA_T |
Hot keys description for mouse free operations in CIC | TRANSP | C |
| CICTOOLBAR |
CCM Application Toolbar Profile | TRANSP | C |
| CICTOOLBAREXCL |
CIC Application Toolbar Exclusions | TRANSP | C |
| CIC_RESTART_BUFF |
System table for buffering CIC restart data | TRANSP | S |
| HRP1260 |
DB Table for Infotype 1260 | TRANSP | C |
| ICPROFILES |
Customer interaction center profiles | TRANSP | C |
| Transaction Code | Short Description | Program |
|---|---|---|
 CIC0 |
Interaction Center WinClient |  SAPMCIC0 |
| CIC1 |
Assign Texts for Reminder Scripting | |
| CIC2 |
Maintain Variables | |
| CIC4 |
Delete Logging Records | CCMARCHLOG |
| CIC5 |
Delete Infostore Records | CCMARCHINSTR |
| CIC8 |
CIC Customizing Menu (Temporary - Lo | MENUCIC8 |
| CIC9 |
Maintain Script Texts | |
| CICAC |
Callback Component Configuration | |
| CICAD |
BDC name and Transaction Code | |
| CICAE |
Input Step Mapping | |
| CICAF |
Constant Source | |
| CICAG |
Container Source | |
| CICAH |
Function Call Source | |
| CICAI |
BDC Field Destination | |
| CICAJ |
Parameter ID Destination | |
| CICAK |
Output Mapping | |
| CICAL |
Component Variants | |
| CICAN |
Hot key transcation | |
| CICC |
Framework ID and Parameters | |
| CICE |
Assignment of Visible Components | |
| CICF |
Component Definition | |
| CICL |
IC WinClient Profile Definition | |
| CICM |
Component Profile Type Definition | |
| CICN |
Customizing Toolbar Maintenance | |
| CICO |
IC WinClient Profile Definition | |
| CICU |
Toolbar Profile Maintenance | |
Hierarchy
| Software Component |  |
BBPCRM | BBPCRM |
| SAP Release Created in | |||
| Application Component |  |
CRM-CIC (PFC0000045) | Interaction Center WinClient |
| Package | |
CICA | Interaction Center |
