SAP ABAP Package CCMA (Interaction Center Components)
Basic Data
Package | CCMA | ||
Short Description | Interaction Center Components | ||
Super package | CRM_APPLICATION | All CRM Components Without Special Structure Packages | |
Main package indicator | Development Package | ||
Created on/by | 00000000 | SAP |
Package Content
Table Name | Short Description | Table Category | Delivery Class |
---|---|---|---|
CACCEL | Online BDC transaction accelerator definition | TRANSP | C |
CCMAC | Loggable activity codes | TRANSP | G |
CCMACTIONOBJ | Assign transactions to object types - usage restriction | TRANSP | E |
CCMACTPROF | Loggable activity code group membership | TRANSP | C |
CCMAC_T | Call center management activity code description | TRANSP | G |
CCMADKEY | Activity detail logging key | TRANSP | G |
CCMADKEY_T | Call center detail key logging table | TRANSP | G |
CCMAUTHPIN | Call center authentication pin attempts table | TRANSP | A |
CCMAUTHPROF | Call center authentication attributes | TRANSP | C |
CCMCBQPROF | Call center callback - Callback queue profile | TRANSP | C |
CCMCBQPROFASSN | Call center callback - Assignment of profile to queues | TRANSP | C |
CCMCBQUES | Call center callback - Callback queue definition | TRANSP | C |
CCMCBQUES_T | Call center callback - Callback queue description | TRANSP | C |
CCMCCONT | Component container configuration | TRANSP | C |
CCMCCONT_T | CCM Component Container Text | TRANSP | C |
CCMCCPROF | Call center profile | TRANSP | C |
CCMCLBC | Callback Configuration | TRANSP | C |
CCMCLBC_T | Call center callback - Configuration table label | TRANSP | C |
CCMCLBD | Call center callback user options | TRANSP | A |
CCMCLBS | Call center callback - Whole | TRANSP | A |
CCMCMPCALL | Actionbox component calls | TRANSP | E |
CCMCMPCALLPARE | Actionbox component call: external parameters | TRANSP | E |
CCMCMPCALLPARET | Actionbox component calls: text for external parameters | TRANSP | E |
CCMCMPCALLPARI | CIC HTML configuration: parameter for internal calls | TRANSP | E |
CCMCMPCALLPARIT | Actionbox component calls: text for internal parameters | TRANSP | E |
CCMCMPCALLT | Actionbox component call text | TRANSP | E |
CCMCMPCALLTYPE | Actionbox component call types | TRANSP | A |
CCMCMPCALLTYPET | Actionbox component call type text | TRANSP | E |
CCMCMPCALTPARE | Actionbox component call type: external parameters | TRANSP | E |
CCMCMPCALTPARET | Actionbox component calls: text for external parameters | TRANSP | E |
CCMCMPCALTPARI | CIC HTML configuration: parameter for internal calls | TRANSP | E |
CCMCMPCALTPARIT | Actionbox component calls: text for internal parameters | TRANSP | E |
CCMCSCONF | Contact search/display configuration | TRANSP | C |
CCMCSEARCH | Search type to matchcode mapping for CCM contact search | TRANSP | C |
CCMCSEARCHMAP | Matchcode mapping for CCM contact search | TRANSP | C |
CCMCTIADMIN | CTI Administration/Policy | TRANSP | C |
CCMCTIBKEY | Call center telephony control button keys | TRANSP | G |
CCMCTIBKEY_T | CCM telephony control button key translation | TRANSP | G |
CCMCTIPROF | CIC Front office function key profile | TRANSP | C |
CCMCTIQUEUE | Call center queues | TRANSP | C |
CCMCTIQUEUEASSN | CTI queue assignments | TRANSP | C |
CCMCTIQUEUE_T | Call center queue texts | TRANSP | C |
CCMC_ABLOGSYS | Action Box: Logical systems available for remote execution | TRANSP | C |
CCMC_ABTCODES | Action Box: Link applications to Action Box types | TRANSP | S |
CCMC_ABTYPE | Action Box: Assign possible transaction types | TRANSP | S |
CCMDNIS | Inbound DNIS display text | TRANSP | C |
CCMEMAILIBXCONF | Actionbox component calls | TRANSP | G |
CCMEMAILIBXCONFT | SIC email inbox: configuration text | TRANSP | G |
CCMEMAILIBXWF | SIC email inbox: workflows to be selected | TRANSP | G |
CCMHTMLCONF | CIC HTML configuration | TRANSP | E |
CCMHTMLCONFT | CIC HTML configuration | TRANSP | E |
CCMHTMLPAR | CIC HTML configuration: external parameters | TRANSP | E |
CCMHTMLPARI | CIC HTML configuration: parameter for internal calls | TRANSP | E |
CCMHTMLPARIT | CIC HTML configuration: Text for internal parameters | TRANSP | E |
CCMHTMLPART | CIC HTML configuration: text for external parameters | TRANSP | E |
CCMIFIMPL | Classes that implement different modules of the CIC | TRANSP | S |
CCMIFIMPLNEW | Implementaion of Interfaces in CIC environment | TRANSP | S |
CCMLOG | Activity log | TRANSP | A |
CCMLOGD | Activity log details | TRANSP | A |
CCMMAIL1OCREATE2 | Mail Handling: Communication Type Specific Parameters | TRANSP | C |
CCMMAILADDRCON2T | Address maintenance | TRANSP | C |
CCMMAILADDRCONF2 | Address Maintenance | TRANSP | C |
CCMMAILEXCLUDE2 | Functions to exclude from inbox | TRANSP | G |
CCMMAILGLOBAL2 | General settings for extended mail inbox | TRANSP | G |
CCMMAILIBXCONF2 | Mail inbox: Configuration | TRANSP | G |
CCMMAILIBXCONF2T | SIC email inbox: configuration text | TRANSP | G |
CCMMAILIBXTYPES2 | Task Communication Methods | TRANSP | G |
CCMMAILIBXWF2 | IC mail inbox: workflows to be selected | TRANSP | G |
CCMMAILICONS2 | Icons table for inbox | TRANSP | S |
CCMOBJKEYS | Information object instance | TRANSP | A |
CCMOBJLST | List of information objects in a container | TRANSP | A |
CCMSCRPROF | Script activity profile | TRANSP | C |
CCMSCRPROFILE | Call center management scripting profile | TRANSP | C |
CCMSCRVAR | Script variable name | TRANSP | C |
CCMSESSION | Call management sessions | TRANSP | A |
CCM_NAVAREA | CCM Navigation Area Profile | TRANSP | E |
CCM_NAVAREAT | CCM Navigation Area Profile | TRANSP | E |
CCM_NAVAREA_VIEW | CCM Navigation Area: Tab | TRANSP | E |
CCM_NAVAR_VIEWT | CCM Navigation Area Tab Text | TRANSP | E |
CCM_NAVVIEW | CCM Navigation Area Profile | TRANSP | E |
CCM_NAVVIEWT | CCM Navigation Area Profile | TRANSP | E |
CCM_OPCLASSTYPE | Object Provider Service: Class type definition | TRANSP | S |
CCM_OPCLASSTYPET | Object Provider Service: Class type definition | TRANSP | S |
CCM_OPFACTORY | Object Provider Service: Class definition | TRANSP | S |
CDESTBDCFIELD | Online BDC value destination map | TRANSP | C |
CDESTPID | Online BDC parameter-id preset destination | TRANSP | C |
CIC_RESTART_BUF2 | System table for buffering CIC restart data | TRANSP | S |
CIC_TRACE_BUFF | System table for buffering CIC restart data | TRANSP | S |
CIMAP | Input Sequence for BDC Sessions | TRANSP | C |
COMAP | Online BDC output mapping from message table to container | TRANSP | C |
CSRCCONSTANT | Online BDC constant value source map | TRANSP | C |
CSRCCONTAINER | Online BDC container value source map | TRANSP | C |
CSRCFCALL | Online BDC function call value source map | TRANSP | C |
EBACONTXT | Call Context | TRANSP | S |
EBACONTXTT | Call Context - Text Table | TRANSP | S |
EBAPRES | Object Presentation: SAP Standard | TRANSP | S |
EBAPRESC | Object Presentation: Customer Definitions | TRANSP | C |
EWFCAL | Front Office Call | TRANSP | E |
EWFCALT | Front Office Call: Text | TRANSP | E |
EWFCON | Front Office Configuration | TRANSP | E |
EWFCONT | Front Office Configuration: Text | TRANSP | E |
EWFFND | Front Office Configuation Determination | TRANSP | E |
EWFGRU | Front Office Call Group | TRANSP | E |
EWFGRUT | Front Office Call Group: Text | TRANSP | E |
EWFPAR | Front Office Configuration: Call Parameter | TRANSP | E |
EWFPART | Front Office Configuration: Call Parameter: Text | TRANSP | E |
EWFTRA | Front Office Call: Data Flow | TRANSP | E |
Transaction Code | Short Description | Program |
---|---|---|
CIC7 | Maintain Scripting Profile | |
CICA | Maintain Activities | |
CICAA | Callback Queue Maintenance | |
CICAB | Callback Queue Assignment | |
CICAM | Assignment of Visible Components | |
CICB | Detail Keys for Activities | |
CICG | Call Center Profile Maintenance | |
CICH | CTI Telephony Buttons | |
CICI | Profile for Telephony Controls | |
CICJ | Maintain Logging Profile | |
CICK | Maintain Scripting Profile | |
CICMAILROLECUST | Role Custom. for Mail Workflow | |
CICMAILWFCUST | Workflow Customizing for Mail | |
CICP | Contact Search Configuration | |
CICQ | Assign Hidden Components to Framewrk | |
CICV | CTI Queue Maintenance | |
CICW | CTI Queue Assignment Maintenance | |
CICX | Component Container Maintenance | |
CICY | CTI Administration | |
CICZ | DNIS mapping | |
CIC_SOFMVIEW | IMC Viewer for SAPoffice | CCM_SOFMVIEW_IMC |
CRMC_CIC_MAIL_ADDR | Addresses for Agent Inbox | |
CRMC_CIC_MAIL_E_RESP | Maintain Rules for E-Mail | |
CRMC_CIC_MAIL_F_RESP | Maintain Rules for Fax | |
CRMC_CIC_MAIL_GLOBAL | Define Global Settings | |
CRMC_CIC_MAIL_IBXPRF | Define Inbox Settings | |
CRMC_CIC_MAIL_TASKS | Task Classification | |
CRMC_CIC_MAIL_WF | Assign Agent for E-Mail Handling | |
CRM_CIC_TRACE | IC WinClient Memory Trace | IC_MEMORY_TRACE |
EWFC | IS-U Front Office Configuration | SAPLEWFC |
EWFC0 | Action Box Configuration | SAPLEWFC |
EWFC1 | Action Config. for HTML Operation | SAPLEWFC |
RCCMREP01 | Organization/Agent Time Report | RCCMREP01 |
RCCMREP02 | Organization/Agent Call Vol. (DNIS) | RCCMREP02 |
RCCMREP03 | Agent Activities | RCCMREP03 |
RCCMREP04 | Agent Profile Report | RCCMREP04 |
RCCMREP05 | Agent Profile Overview | RCCMREP05 |
RCCMREP06 | PD Organization Profile - Detail | RCCMREP06 |
RCCMREP07 | Document Flow Report | RCCMREP07 |
S_A5C_84000373 | (empty) | SAPLS_CUS_IMG_ACTIVITY |
Hierarchy
Software Component | BBPCRM | BBPCRM | |
SAP Release Created in | |||
Application Component | CRM-CIC (PFC0000045) | Interaction Center WinClient | |
Package | CCMA | Interaction Center Components |