SAP ABAP Package CCMA (Interaction Center Components)
Basic Data
Package CCMA   
Short Description   Interaction Center Components    
Super package CRM_APPLICATION   All CRM Components Without Special Structure Packages 
Main package indicator       Development Package 
Created on/by 00000000  SAP 
Package Content
Contained Tables / Views
Table Name Short Description Table Category Delivery Class
CACCEL Online BDC transaction accelerator definition  TRANSP   C  
CCMAC Loggable activity codes  TRANSP   G  
CCMACTIONOBJ Assign transactions to object types - usage restriction  TRANSP   E  
CCMACTPROF Loggable activity code group membership  TRANSP   C  
CCMAC_T Call center management activity code description  TRANSP   G  
CCMADKEY Activity detail logging key  TRANSP   G  
CCMADKEY_T Call center detail key logging table  TRANSP   G  
CCMAUTHPIN Call center authentication pin attempts table  TRANSP   A  
CCMAUTHPROF Call center authentication attributes  TRANSP   C  
CCMCBQPROF Call center callback - Callback queue profile  TRANSP   C  
CCMCBQPROFASSN Call center callback - Assignment of profile to queues  TRANSP   C  
CCMCBQUES Call center callback - Callback queue definition  TRANSP   C  
CCMCBQUES_T Call center callback - Callback queue description  TRANSP   C  
CCMCCONT Component container configuration  TRANSP   C  
CCMCCONT_T CCM Component Container Text  TRANSP   C  
CCMCCPROF Call center profile  TRANSP   C  
CCMCLBC Callback Configuration  TRANSP   C  
CCMCLBC_T Call center callback - Configuration table label  TRANSP   C  
CCMCLBD Call center callback user options  TRANSP   A  
CCMCLBS Call center callback - Whole  TRANSP   A  
CCMCMPCALL Actionbox component calls  TRANSP   E  
CCMCMPCALLPARE Actionbox component call: external parameters  TRANSP   E  
CCMCMPCALLPARET Actionbox component calls: text for external parameters  TRANSP   E  
CCMCMPCALLPARI CIC HTML configuration: parameter for internal calls  TRANSP   E  
CCMCMPCALLPARIT Actionbox component calls: text for internal parameters  TRANSP   E  
CCMCMPCALLT Actionbox component call text  TRANSP   E  
CCMCMPCALLTYPE Actionbox component call types  TRANSP   A  
CCMCMPCALLTYPET Actionbox component call type text  TRANSP   E  
CCMCMPCALTPARE Actionbox component call type: external parameters  TRANSP   E  
CCMCMPCALTPARET Actionbox component calls: text for external parameters  TRANSP   E  
CCMCMPCALTPARI CIC HTML configuration: parameter for internal calls  TRANSP   E  
CCMCMPCALTPARIT Actionbox component calls: text for internal parameters  TRANSP   E  
CCMCSCONF Contact search/display configuration  TRANSP   C  
CCMCSEARCH Search type to matchcode mapping for CCM contact search  TRANSP   C  
CCMCSEARCHMAP Matchcode mapping for CCM contact search  TRANSP   C  
CCMCTIADMIN CTI Administration/Policy  TRANSP   C  
CCMCTIBKEY Call center telephony control button keys  TRANSP   G  
CCMCTIBKEY_T CCM telephony control button key translation  TRANSP   G  
CCMCTIPROF CIC Front office function key profile  TRANSP   C  
CCMCTIQUEUE Call center queues  TRANSP   C  
CCMCTIQUEUEASSN CTI queue assignments  TRANSP   C  
CCMCTIQUEUE_T Call center queue texts  TRANSP   C  
CCMC_ABLOGSYS Action Box: Logical systems available for remote execution  TRANSP   C  
CCMC_ABTCODES Action Box: Link applications to Action Box types  TRANSP   S  
CCMC_ABTYPE Action Box: Assign possible transaction types  TRANSP   S  
CCMDNIS Inbound DNIS display text  TRANSP   C  
CCMEMAILIBXCONF Actionbox component calls  TRANSP   G  
CCMEMAILIBXCONFT SIC email inbox: configuration text  TRANSP   G  
CCMEMAILIBXWF SIC email inbox: workflows to be selected  TRANSP   G  
CCMHTMLCONF CIC HTML configuration  TRANSP   E  
CCMHTMLCONFT CIC HTML configuration  TRANSP   E  
CCMHTMLPAR CIC HTML configuration: external parameters  TRANSP   E  
CCMHTMLPARI CIC HTML configuration: parameter for internal calls  TRANSP   E  
CCMHTMLPARIT CIC HTML configuration: Text for internal parameters  TRANSP   E  
CCMHTMLPART CIC HTML configuration: text for external parameters  TRANSP   E  
CCMIFIMPL Classes that implement different modules of the CIC  TRANSP   S  
CCMIFIMPLNEW Implementaion of Interfaces in CIC environment  TRANSP   S  
CCMLOG Activity log  TRANSP   A  
CCMLOGD Activity log details  TRANSP   A  
CCMMAIL1OCREATE2 Mail Handling: Communication Type Specific Parameters  TRANSP   C  
CCMMAILADDRCON2T Address maintenance  TRANSP   C  
CCMMAILADDRCONF2 Address Maintenance  TRANSP   C  
CCMMAILEXCLUDE2 Functions to exclude from inbox  TRANSP   G  
CCMMAILGLOBAL2 General settings for extended mail inbox  TRANSP   G  
CCMMAILIBXCONF2 Mail inbox: Configuration  TRANSP   G  
CCMMAILIBXCONF2T SIC email inbox: configuration text  TRANSP   G  
CCMMAILIBXTYPES2 Task Communication Methods  TRANSP   G  
CCMMAILIBXWF2 IC mail inbox: workflows to be selected  TRANSP   G  
CCMMAILICONS2 Icons table for inbox  TRANSP   S  
CCMOBJKEYS Information object instance  TRANSP   A  
CCMOBJLST List of information objects in a container  TRANSP   A  
CCMSCRPROF Script activity profile  TRANSP   C  
CCMSCRPROFILE Call center management scripting profile  TRANSP   C  
CCMSCRVAR Script variable name  TRANSP   C  
CCMSESSION Call management sessions  TRANSP   A  
CCM_NAVAREA CCM Navigation Area Profile  TRANSP   E  
CCM_NAVAREAT CCM Navigation Area Profile  TRANSP   E  
CCM_NAVAREA_VIEW CCM Navigation Area: Tab  TRANSP   E  
CCM_NAVAR_VIEWT CCM Navigation Area Tab Text  TRANSP   E  
CCM_NAVVIEW CCM Navigation Area Profile  TRANSP   E  
CCM_NAVVIEWT CCM Navigation Area Profile  TRANSP   E  
CCM_OPCLASSTYPE Object Provider Service: Class type definition  TRANSP   S  
CCM_OPCLASSTYPET Object Provider Service: Class type definition  TRANSP   S  
CCM_OPFACTORY Object Provider Service: Class definition  TRANSP   S  
CDESTBDCFIELD Online BDC value destination map  TRANSP   C  
CDESTPID Online BDC parameter-id preset destination  TRANSP   C  
CIC_RESTART_BUF2 System table for buffering CIC restart data  TRANSP   S  
CIC_TRACE_BUFF System table for buffering CIC restart data  TRANSP   S  
CIMAP Input Sequence for BDC Sessions  TRANSP   C  
COMAP Online BDC output mapping from message table to container  TRANSP   C  
CSRCCONSTANT Online BDC constant value source map  TRANSP   C  
CSRCCONTAINER Online BDC container value source map  TRANSP   C  
CSRCFCALL Online BDC function call value source map  TRANSP   C  
EBACONTXT Call Context  TRANSP   S  
EBACONTXTT Call Context - Text Table  TRANSP   S  
EBAPRES Object Presentation: SAP Standard  TRANSP   S  
EBAPRESC Object Presentation: Customer Definitions  TRANSP   C  
EWFCAL Front Office Call  TRANSP   E  
EWFCALT Front Office Call: Text  TRANSP   E  
EWFCON Front Office Configuration  TRANSP   E  
EWFCONT Front Office Configuration: Text  TRANSP   E  
EWFFND Front Office Configuation Determination  TRANSP   E  
EWFGRU Front Office Call Group  TRANSP   E  
EWFGRUT Front Office Call Group: Text  TRANSP   E  
EWFPAR Front Office Configuration: Call Parameter  TRANSP   E  
EWFPART Front Office Configuration: Call Parameter: Text  TRANSP   E  
EWFTRA Front Office Call: Data Flow  TRANSP   E  
       
Contained Transaction Codes
Transaction Code Short Description Program
CIC7 Maintain Scripting Profile     
CICA Maintain Activities     
CICAA Callback Queue Maintenance     
CICAB Callback Queue Assignment     
CICAM Assignment of Visible Components     
CICB Detail Keys for Activities     
CICG Call Center Profile Maintenance     
CICH CTI Telephony Buttons     
CICI Profile for Telephony Controls     
CICJ Maintain Logging Profile     
CICK Maintain Scripting Profile     
CICMAILROLECUST Role Custom. for Mail Workflow     
CICMAILWFCUST Workflow Customizing for Mail     
CICP Contact Search Configuration     
CICQ Assign Hidden Components to Framewrk     
CICV CTI Queue Maintenance     
CICW CTI Queue Assignment Maintenance     
CICX Component Container Maintenance     
CICY CTI Administration     
CICZ DNIS mapping     
CIC_SOFMVIEW IMC Viewer for SAPoffice  CCM_SOFMVIEW_IMC  
CRMC_CIC_MAIL_ADDR Addresses for Agent Inbox     
CRMC_CIC_MAIL_E_RESP Maintain Rules for E-Mail     
CRMC_CIC_MAIL_F_RESP Maintain Rules for Fax     
CRMC_CIC_MAIL_GLOBAL Define Global Settings     
CRMC_CIC_MAIL_IBXPRF Define Inbox Settings     
CRMC_CIC_MAIL_TASKS Task Classification     
CRMC_CIC_MAIL_WF Assign Agent for E-Mail Handling     
CRM_CIC_TRACE IC WinClient Memory Trace  IC_MEMORY_TRACE  
EWFC IS-U Front Office Configuration  SAPLEWFC  
EWFC0 Action Box Configuration  SAPLEWFC  
EWFC1 Action Config. for HTML Operation  SAPLEWFC  
RCCMREP01 Organization/Agent Time Report  RCCMREP01  
RCCMREP02 Organization/Agent Call Vol. (DNIS)  RCCMREP02  
RCCMREP03 Agent Activities  RCCMREP03  
RCCMREP04 Agent Profile Report  RCCMREP04  
RCCMREP05 Agent Profile Overview  RCCMREP05  
RCCMREP06 PD Organization Profile - Detail  RCCMREP06  
RCCMREP07 Document Flow Report  RCCMREP07  
S_A5C_84000373 (empty)  SAPLS_CUS_IMG_ACTIVITY  
     
Hierarchy
Software Component BBPCRM  BBPCRM 
SAP Release Created in      
Application Component CRM-CIC (PFC0000045) Interaction Center WinClient 
Package CCMA  Interaction Center Components