SAP ABAP Package CCMA (Interaction Center Components)
Basic Data
Package | ![]() |
CCMA | |
Short Description | Interaction Center Components | ||
Super package | ![]() |
CRM_APPLICATION | All CRM Components Without Special Structure Packages |
Main package indicator | Development Package | ||
Created on/by | ![]() |
00000000 | SAP |
Package Content
Table Name | Short Description | Table Category | Delivery Class |
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Online BDC transaction accelerator definition | TRANSP | C |
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Loggable activity codes | TRANSP | G |
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Assign transactions to object types - usage restriction | TRANSP | E |
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Loggable activity code group membership | TRANSP | C |
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Call center management activity code description | TRANSP | G |
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Activity detail logging key | TRANSP | G |
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Call center detail key logging table | TRANSP | G |
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Call center authentication pin attempts table | TRANSP | A |
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Call center authentication attributes | TRANSP | C |
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Call center callback - Callback queue profile | TRANSP | C |
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Call center callback - Assignment of profile to queues | TRANSP | C |
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Call center callback - Callback queue definition | TRANSP | C |
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Call center callback - Callback queue description | TRANSP | C |
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Component container configuration | TRANSP | C |
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CCM Component Container Text | TRANSP | C |
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Call center profile | TRANSP | C |
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Callback Configuration | TRANSP | C |
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Call center callback - Configuration table label | TRANSP | C |
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Call center callback user options | TRANSP | A |
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Call center callback - Whole | TRANSP | A |
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Actionbox component calls | TRANSP | E |
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Actionbox component call: external parameters | TRANSP | E |
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Actionbox component calls: text for external parameters | TRANSP | E |
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CIC HTML configuration: parameter for internal calls | TRANSP | E |
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Actionbox component calls: text for internal parameters | TRANSP | E |
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Actionbox component call text | TRANSP | E |
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Actionbox component call types | TRANSP | A |
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Actionbox component call type text | TRANSP | E |
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Actionbox component call type: external parameters | TRANSP | E |
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Actionbox component calls: text for external parameters | TRANSP | E |
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CIC HTML configuration: parameter for internal calls | TRANSP | E |
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Actionbox component calls: text for internal parameters | TRANSP | E |
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Contact search/display configuration | TRANSP | C |
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Search type to matchcode mapping for CCM contact search | TRANSP | C |
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Matchcode mapping for CCM contact search | TRANSP | C |
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CTI Administration/Policy | TRANSP | C |
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Call center telephony control button keys | TRANSP | G |
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CCM telephony control button key translation | TRANSP | G |
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CIC Front office function key profile | TRANSP | C |
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Call center queues | TRANSP | C |
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CTI queue assignments | TRANSP | C |
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Call center queue texts | TRANSP | C |
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Action Box: Logical systems available for remote execution | TRANSP | C |
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Action Box: Link applications to Action Box types | TRANSP | S |
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Action Box: Assign possible transaction types | TRANSP | S |
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Inbound DNIS display text | TRANSP | C |
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Actionbox component calls | TRANSP | G |
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SIC email inbox: configuration text | TRANSP | G |
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SIC email inbox: workflows to be selected | TRANSP | G |
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CIC HTML configuration | TRANSP | E |
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CIC HTML configuration | TRANSP | E |
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CIC HTML configuration: external parameters | TRANSP | E |
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CIC HTML configuration: parameter for internal calls | TRANSP | E |
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CIC HTML configuration: Text for internal parameters | TRANSP | E |
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CIC HTML configuration: text for external parameters | TRANSP | E |
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Classes that implement different modules of the CIC | TRANSP | S |
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Implementaion of Interfaces in CIC environment | TRANSP | S |
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Activity log | TRANSP | A |
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Activity log details | TRANSP | A |
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Mail Handling: Communication Type Specific Parameters | TRANSP | C |
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Address maintenance | TRANSP | C |
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Address Maintenance | TRANSP | C |
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Functions to exclude from inbox | TRANSP | G |
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General settings for extended mail inbox | TRANSP | G |
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Mail inbox: Configuration | TRANSP | G |
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SIC email inbox: configuration text | TRANSP | G |
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Task Communication Methods | TRANSP | G |
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IC mail inbox: workflows to be selected | TRANSP | G |
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Icons table for inbox | TRANSP | S |
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Information object instance | TRANSP | A |
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List of information objects in a container | TRANSP | A |
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Script activity profile | TRANSP | C |
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Call center management scripting profile | TRANSP | C |
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Script variable name | TRANSP | C |
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Call management sessions | TRANSP | A |
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CCM Navigation Area Profile | TRANSP | E |
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CCM Navigation Area Profile | TRANSP | E |
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CCM Navigation Area: Tab | TRANSP | E |
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CCM Navigation Area Tab Text | TRANSP | E |
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CCM Navigation Area Profile | TRANSP | E |
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CCM Navigation Area Profile | TRANSP | E |
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Object Provider Service: Class type definition | TRANSP | S |
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Object Provider Service: Class type definition | TRANSP | S |
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Object Provider Service: Class definition | TRANSP | S |
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Online BDC value destination map | TRANSP | C |
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Online BDC parameter-id preset destination | TRANSP | C |
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System table for buffering CIC restart data | TRANSP | S |
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System table for buffering CIC restart data | TRANSP | S |
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Input Sequence for BDC Sessions | TRANSP | C |
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Online BDC output mapping from message table to container | TRANSP | C |
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Online BDC constant value source map | TRANSP | C |
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Online BDC container value source map | TRANSP | C |
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Online BDC function call value source map | TRANSP | C |
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Call Context | TRANSP | S |
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Call Context - Text Table | TRANSP | S |
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Object Presentation: SAP Standard | TRANSP | S |
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Object Presentation: Customer Definitions | TRANSP | C |
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Front Office Call | TRANSP | E |
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Front Office Call: Text | TRANSP | E |
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Front Office Configuration | TRANSP | E |
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Front Office Configuration: Text | TRANSP | E |
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Front Office Configuation Determination | TRANSP | E |
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Front Office Call Group | TRANSP | E |
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Front Office Call Group: Text | TRANSP | E |
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Front Office Configuration: Call Parameter | TRANSP | E |
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Front Office Configuration: Call Parameter: Text | TRANSP | E |
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Front Office Call: Data Flow | TRANSP | E |
Transaction Code | Short Description | Program |
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Maintain Scripting Profile | |
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Maintain Activities | |
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Callback Queue Maintenance | |
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Callback Queue Assignment | |
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Assignment of Visible Components | |
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Detail Keys for Activities | |
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Call Center Profile Maintenance | |
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CTI Telephony Buttons | |
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Profile for Telephony Controls | |
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Maintain Logging Profile | |
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Maintain Scripting Profile | |
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Role Custom. for Mail Workflow | |
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Workflow Customizing for Mail | |
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Contact Search Configuration | |
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Assign Hidden Components to Framewrk | |
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CTI Queue Maintenance | |
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CTI Queue Assignment Maintenance | |
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Component Container Maintenance | |
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CTI Administration | |
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DNIS mapping | |
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IMC Viewer for SAPoffice | ![]() |
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Addresses for Agent Inbox | |
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Maintain Rules for E-Mail | |
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Maintain Rules for Fax | |
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Define Global Settings | |
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Define Inbox Settings | |
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Task Classification | |
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Assign Agent for E-Mail Handling | |
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IC WinClient Memory Trace | ![]() |
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IS-U Front Office Configuration | ![]() |
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Action Box Configuration | ![]() |
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Action Config. for HTML Operation | ![]() |
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Organization/Agent Time Report | ![]() |
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Organization/Agent Call Vol. (DNIS) | ![]() |
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Agent Activities | ![]() |
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Agent Profile Report | ![]() |
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Agent Profile Overview | ![]() |
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PD Organization Profile - Detail | ![]() |
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Document Flow Report | ![]() |
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(empty) | ![]() |
Hierarchy
Software Component | ![]() |
BBPCRM | BBPCRM |
SAP Release Created in | |||
Application Component | ![]() |
CRM-CIC (PFC0000045) | Interaction Center WinClient |
Package | ![]() |
CCMA | Interaction Center Components |