SAP ABAP Package CCMA (Interaction Center Components)
Basic Data
| Package |  |
CCMA | |
| Short Description | Interaction Center Components | ||
| Super package | |
CRM_APPLICATION | All CRM Components Without Special Structure Packages |
| Main package indicator | Development Package | ||
| Created on/by |  |
00000000 | SAP |
Package Content
| Table Name | Short Description | Table Category | Delivery Class |
|---|---|---|---|
 CACCEL |
Online BDC transaction accelerator definition | TRANSP | C |
| CCMAC |
Loggable activity codes | TRANSP | G |
| CCMACTIONOBJ |
Assign transactions to object types - usage restriction | TRANSP | E |
| CCMACTPROF |
Loggable activity code group membership | TRANSP | C |
| CCMAC_T |
Call center management activity code description | TRANSP | G |
| CCMADKEY |
Activity detail logging key | TRANSP | G |
| CCMADKEY_T |
Call center detail key logging table | TRANSP | G |
| CCMAUTHPIN |
Call center authentication pin attempts table | TRANSP | A |
| CCMAUTHPROF |
Call center authentication attributes | TRANSP | C |
| CCMCBQPROF |
Call center callback - Callback queue profile | TRANSP | C |
| CCMCBQPROFASSN |
Call center callback - Assignment of profile to queues | TRANSP | C |
| CCMCBQUES |
Call center callback - Callback queue definition | TRANSP | C |
| CCMCBQUES_T |
Call center callback - Callback queue description | TRANSP | C |
| CCMCCONT |
Component container configuration | TRANSP | C |
| CCMCCONT_T |
CCM Component Container Text | TRANSP | C |
| CCMCCPROF |
Call center profile | TRANSP | C |
| CCMCLBC |
Callback Configuration | TRANSP | C |
| CCMCLBC_T |
Call center callback - Configuration table label | TRANSP | C |
| CCMCLBD |
Call center callback user options | TRANSP | A |
| CCMCLBS |
Call center callback - Whole | TRANSP | A |
| CCMCMPCALL |
Actionbox component calls | TRANSP | E |
| CCMCMPCALLPARE |
Actionbox component call: external parameters | TRANSP | E |
| CCMCMPCALLPARET |
Actionbox component calls: text for external parameters | TRANSP | E |
| CCMCMPCALLPARI |
CIC HTML configuration: parameter for internal calls | TRANSP | E |
| CCMCMPCALLPARIT |
Actionbox component calls: text for internal parameters | TRANSP | E |
| CCMCMPCALLT |
Actionbox component call text | TRANSP | E |
| CCMCMPCALLTYPE |
Actionbox component call types | TRANSP | A |
| CCMCMPCALLTYPET |
Actionbox component call type text | TRANSP | E |
| CCMCMPCALTPARE |
Actionbox component call type: external parameters | TRANSP | E |
| CCMCMPCALTPARET |
Actionbox component calls: text for external parameters | TRANSP | E |
| CCMCMPCALTPARI |
CIC HTML configuration: parameter for internal calls | TRANSP | E |
| CCMCMPCALTPARIT |
Actionbox component calls: text for internal parameters | TRANSP | E |
| CCMCSCONF |
Contact search/display configuration | TRANSP | C |
| CCMCSEARCH |
Search type to matchcode mapping for CCM contact search | TRANSP | C |
| CCMCSEARCHMAP |
Matchcode mapping for CCM contact search | TRANSP | C |
| CCMCTIADMIN |
CTI Administration/Policy | TRANSP | C |
| CCMCTIBKEY |
Call center telephony control button keys | TRANSP | G |
| CCMCTIBKEY_T |
CCM telephony control button key translation | TRANSP | G |
| CCMCTIPROF |
CIC Front office function key profile | TRANSP | C |
| CCMCTIQUEUE |
Call center queues | TRANSP | C |
| CCMCTIQUEUEASSN |
CTI queue assignments | TRANSP | C |
| CCMCTIQUEUE_T |
Call center queue texts | TRANSP | C |
| CCMC_ABLOGSYS |
Action Box: Logical systems available for remote execution | TRANSP | C |
| CCMC_ABTCODES |
Action Box: Link applications to Action Box types | TRANSP | S |
| CCMC_ABTYPE |
Action Box: Assign possible transaction types | TRANSP | S |
| CCMDNIS |
Inbound DNIS display text | TRANSP | C |
| CCMEMAILIBXCONF |
Actionbox component calls | TRANSP | G |
| CCMEMAILIBXCONFT |
SIC email inbox: configuration text | TRANSP | G |
| CCMEMAILIBXWF |
SIC email inbox: workflows to be selected | TRANSP | G |
| CCMHTMLCONF |
CIC HTML configuration | TRANSP | E |
| CCMHTMLCONFT |
CIC HTML configuration | TRANSP | E |
| CCMHTMLPAR |
CIC HTML configuration: external parameters | TRANSP | E |
| CCMHTMLPARI |
CIC HTML configuration: parameter for internal calls | TRANSP | E |
| CCMHTMLPARIT |
CIC HTML configuration: Text for internal parameters | TRANSP | E |
| CCMHTMLPART |
CIC HTML configuration: text for external parameters | TRANSP | E |
| CCMIFIMPL |
Classes that implement different modules of the CIC | TRANSP | S |
| CCMIFIMPLNEW |
Implementaion of Interfaces in CIC environment | TRANSP | S |
| CCMLOG |
Activity log | TRANSP | A |
| CCMLOGD |
Activity log details | TRANSP | A |
| CCMMAIL1OCREATE2 |
Mail Handling: Communication Type Specific Parameters | TRANSP | C |
| CCMMAILADDRCON2T |
Address maintenance | TRANSP | C |
| CCMMAILADDRCONF2 |
Address Maintenance | TRANSP | C |
| CCMMAILEXCLUDE2 |
Functions to exclude from inbox | TRANSP | G |
| CCMMAILGLOBAL2 |
General settings for extended mail inbox | TRANSP | G |
| CCMMAILIBXCONF2 |
Mail inbox: Configuration | TRANSP | G |
| CCMMAILIBXCONF2T |
SIC email inbox: configuration text | TRANSP | G |
| CCMMAILIBXTYPES2 |
Task Communication Methods | TRANSP | G |
| CCMMAILIBXWF2 |
IC mail inbox: workflows to be selected | TRANSP | G |
| CCMMAILICONS2 |
Icons table for inbox | TRANSP | S |
| CCMOBJKEYS |
Information object instance | TRANSP | A |
| CCMOBJLST |
List of information objects in a container | TRANSP | A |
| CCMSCRPROF |
Script activity profile | TRANSP | C |
| CCMSCRPROFILE |
Call center management scripting profile | TRANSP | C |
| CCMSCRVAR |
Script variable name | TRANSP | C |
| CCMSESSION |
Call management sessions | TRANSP | A |
| CCM_NAVAREA |
CCM Navigation Area Profile | TRANSP | E |
| CCM_NAVAREAT |
CCM Navigation Area Profile | TRANSP | E |
| CCM_NAVAREA_VIEW |
CCM Navigation Area: Tab | TRANSP | E |
| CCM_NAVAR_VIEWT |
CCM Navigation Area Tab Text | TRANSP | E |
| CCM_NAVVIEW |
CCM Navigation Area Profile | TRANSP | E |
| CCM_NAVVIEWT |
CCM Navigation Area Profile | TRANSP | E |
| CCM_OPCLASSTYPE |
Object Provider Service: Class type definition | TRANSP | S |
| CCM_OPCLASSTYPET |
Object Provider Service: Class type definition | TRANSP | S |
| CCM_OPFACTORY |
Object Provider Service: Class definition | TRANSP | S |
| CDESTBDCFIELD |
Online BDC value destination map | TRANSP | C |
| CDESTPID |
Online BDC parameter-id preset destination | TRANSP | C |
| CIC_RESTART_BUF2 |
System table for buffering CIC restart data | TRANSP | S |
| CIC_TRACE_BUFF |
System table for buffering CIC restart data | TRANSP | S |
| CIMAP |
Input Sequence for BDC Sessions | TRANSP | C |
| COMAP |
Online BDC output mapping from message table to container | TRANSP | C |
| CSRCCONSTANT |
Online BDC constant value source map | TRANSP | C |
| CSRCCONTAINER |
Online BDC container value source map | TRANSP | C |
| CSRCFCALL |
Online BDC function call value source map | TRANSP | C |
| EBACONTXT |
Call Context | TRANSP | S |
| EBACONTXTT |
Call Context - Text Table | TRANSP | S |
| EBAPRES |
Object Presentation: SAP Standard | TRANSP | S |
| EBAPRESC |
Object Presentation: Customer Definitions | TRANSP | C |
| EWFCAL |
Front Office Call | TRANSP | E |
| EWFCALT |
Front Office Call: Text | TRANSP | E |
| EWFCON |
Front Office Configuration | TRANSP | E |
| EWFCONT |
Front Office Configuration: Text | TRANSP | E |
| EWFFND |
Front Office Configuation Determination | TRANSP | E |
| EWFGRU |
Front Office Call Group | TRANSP | E |
| EWFGRUT |
Front Office Call Group: Text | TRANSP | E |
| EWFPAR |
Front Office Configuration: Call Parameter | TRANSP | E |
| EWFPART |
Front Office Configuration: Call Parameter: Text | TRANSP | E |
| EWFTRA |
Front Office Call: Data Flow | TRANSP | E |
| Transaction Code | Short Description | Program |
|---|---|---|
 CIC7 |
Maintain Scripting Profile | |
| CICA |
Maintain Activities | |
| CICAA |
Callback Queue Maintenance | |
| CICAB |
Callback Queue Assignment | |
| CICAM |
Assignment of Visible Components | |
| CICB |
Detail Keys for Activities | |
| CICG |
Call Center Profile Maintenance | |
| CICH |
CTI Telephony Buttons | |
| CICI |
Profile for Telephony Controls | |
| CICJ |
Maintain Logging Profile | |
| CICK |
Maintain Scripting Profile | |
| CICMAILROLECUST |
Role Custom. for Mail Workflow | |
| CICMAILWFCUST |
Workflow Customizing for Mail | |
| CICP |
Contact Search Configuration | |
| CICQ |
Assign Hidden Components to Framewrk | |
| CICV |
CTI Queue Maintenance | |
| CICW |
CTI Queue Assignment Maintenance | |
| CICX |
Component Container Maintenance | |
| CICY |
CTI Administration | |
| CICZ |
DNIS mapping | |
| CIC_SOFMVIEW |
IMC Viewer for SAPoffice |  CCM_SOFMVIEW_IMC |
| CRMC_CIC_MAIL_ADDR |
Addresses for Agent Inbox | |
| CRMC_CIC_MAIL_E_RESP |
Maintain Rules for E-Mail | |
| CRMC_CIC_MAIL_F_RESP |
Maintain Rules for Fax | |
| CRMC_CIC_MAIL_GLOBAL |
Define Global Settings | |
| CRMC_CIC_MAIL_IBXPRF |
Define Inbox Settings | |
| CRMC_CIC_MAIL_TASKS |
Task Classification | |
| CRMC_CIC_MAIL_WF |
Assign Agent for E-Mail Handling | |
| CRM_CIC_TRACE |
IC WinClient Memory Trace | IC_MEMORY_TRACE |
| EWFC |
IS-U Front Office Configuration | SAPLEWFC |
| EWFC0 |
Action Box Configuration | SAPLEWFC |
| EWFC1 |
Action Config. for HTML Operation | SAPLEWFC |
| RCCMREP01 |
Organization/Agent Time Report | RCCMREP01 |
| RCCMREP02 |
Organization/Agent Call Vol. (DNIS) | RCCMREP02 |
| RCCMREP03 |
Agent Activities | RCCMREP03 |
| RCCMREP04 |
Agent Profile Report | RCCMREP04 |
| RCCMREP05 |
Agent Profile Overview | RCCMREP05 |
| RCCMREP06 |
PD Organization Profile - Detail | RCCMREP06 |
| RCCMREP07 |
Document Flow Report | RCCMREP07 |
| S_A5C_84000373 |
(empty) | SAPLS_CUS_IMG_ACTIVITY |
Hierarchy
| Software Component |  |
BBPCRM | BBPCRM |
| SAP Release Created in | |||
| Application Component |  |
CRM-CIC (PFC0000045) | Interaction Center WinClient |
| Package | |
CCMA | Interaction Center Components |
