SAP ABAP Application Component CRM-IC (Interaction Center WebClient)
Basic Data
Application Component | ![]() |
A4C0000041 |
Application Component ID | ![]() |
CRM-IC |
Short Description | Interaction Center WebClient | |
First Release Date | ![]() |
20020626 |
First Release | 620 |
Content
Application Component ID | Short Description | Application Component |
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Transaction Launcher | A4C0000062 |
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Activity Clipboard | A4C0000049 |
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Accounting | PNE0000031 |
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Adjustment Requests in Interaction Center | A6G0000045 |
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Dispute Management ERP | A0G0000001 |
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Dispute Management UI | A0G0000002 |
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Alert | A4C0000064 |
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Documents | A4C0000065 |
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Business Transaction Assignments | A6G0000011 |
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Billing Documents in Interaction Center | A6G0000044 |
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Basic Functions for Business Transactions | A5C0000178 |
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Actions | A9G0000032 |
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Business Context | A9G0000033 |
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Categorization | A5C0000181 |
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Conditions | A9G0000034 |
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Dates | A9G0000035 |
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Document Flow | A5C0000182 |
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Partner Processing | A5C0000179 |
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Text Management | A5C0000180 |
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Broadcast Messaging | A4C0000066 |
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Call List Execution and Maintenance | A4C0000055 |
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Preview Dialing | A0G0000086 |
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Campaign Execution | A4C0000058 |
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Customer Fact Sheet | A4C0000045 |
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Communication Channels | A4C0000067 |
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Business Process Push | PNE0000032 |
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Chat Integration | A4C0000070 |
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E-Mail Integration | A4C0000069 |
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Instant Messaging Integration | A0G0000089 |
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Letter Integration | A5C0000029 |
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Real-Time Statistics | A4C0000071 |
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Telephony Integration | A4C0000068 |
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Bill presentment in ICWebClient without persisting in CRM | A2G0000011 |
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Client Switch | PNE0000004 |
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Case Management | A4C0000155 |
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Complaint | A4C0000056 |
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Context Area | PNE0000033 |
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E-Mail Response Management System | A4I0000003 |
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E-Mail Response Management System | A5C0000001 |
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Automated Rule Execution | A5C0000030 |
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Categories | A4I0000005 |
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Categories | A5C0000012 |
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Monitoring | A4I0000006 |
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Monitoring | A5C0000013 |
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Rule Maintenance | A5C0000011 |
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Rule Maintenance | A4I0000004 |
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Financial Contract Accounting | A4C0000156 |
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Follow-Up Activities | A4C0000050 |
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Framework | A4C0000072 |
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Business Object Layer | A4C0000073 |
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Messaging | A4C0000074 |
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IC Server | A4C0000157 |
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UI Framework | A4C0000158 |
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Personnel Administration | A0G0000132 |
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Authorization | A0G0000207 |
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Basic Functions | A0G0000208 |
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Survey | A0G0000209 |
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Interaction History | A4C0000051 |
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Installed Base | A5C0000316 |
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Interaction Record | A4C0000048 |
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BCM Interaction Record Remote | A0G0000090 |
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Installation & Upgrade | A4C0000159 |
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Lead Management | A5C0000183 |
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Manager Dashboard | A4C0000042 |
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Multi-Sessioning IC | A0G0000088 |
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Navigation Bar | A4C0000060 |
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Individual Objects | A4C0000238 |
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Products | A4C0000046 |
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Provider Transactions in Interaction Center | A6G0000043 |
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Change Order | A9G0000039 |
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Product Search | A9G0000037 |
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IC Provider Order Realtime Decisioning | A0G0000094 |
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Account Identification | A9G0000036 |
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Sales Order | A9G0000038 |
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Procurement | A0G0000221 |
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Regular Calls Generation | A4C0000057 |
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Real-Time Decisioning | A7G0000041 |
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Confirmation | A4C0000054 |
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Scratch Pad | A4C0000061 |
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Scripting | A4C0000063 |
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Account Identification | A4C0000044 |
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Sales Order | A4C0000052 |
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in CRM | A5C0000184 |
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in ERP | A5C0000185 |
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Social Media Cockpit in Interaction Center | AG30000032 |
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Solution Search | A4C0000047 |
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Service Order | A4C0000053 |
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Task-based User Interface | A0G0000095 |
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Agent Inbox | PLC0000063 |
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My Worklist | A4C0000059 |
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Incentive and Commission Management | PIC0000086 |
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BW Interface Commissions and Incentives | A5C0000186 |
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Interface Incentive and Commission System | PIC0000088 |
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User Interface and Reporting | PIC0000087 |
Package | Short Description |
---|---|
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Data pre-filling and UI launch |
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ETCT for CRM_IC_CEBP |
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ETCT for CRM_SHSVC |
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CRM Interaction Center |
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Telco IC WebClient |
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Telco IC WebClient Customizing |
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Telco IC WebClient Switchable Package |
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Main Package for IC WebClient Overview Viewsets |
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IC WebClient Overview Viewsets - Customizing |
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IC WebClient Overview Viewsets - Runtime |
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IC WebClient Overview Viewsets - CRM Views |
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Telco IC WebClient Wrap Up List |
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Telco IC WebClient Services |
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Telco UI Integration Web Services |
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Telco UI Integration IC Web Services Sample BSP |
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CRM Interaction Center: Application |
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CRM IC Application BOL control related classes |
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Customizing for application PrePost Processing |
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ETCT Test Cases |
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Central functionalities of OneOrder in ICWC |
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Marketing Interaction Object |
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ICWC: Obsolete objects, will be deleted after CRM 5.0 ! |
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Pre-/Postprocessing |
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IC UIU Components Container Package |
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IC Web Client - Accounting Interaction Center |
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IC WebClient - Components of Business Transaction |
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IC WebClient - Frame |
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IC WebClient - Business Transaction Generic Parts |
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IC WebClient - BT IBase |
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IC CMP: Main Package |
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Interaction Center Multi-Interaction Multi_Client |
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IC WebClient - Product Proposal |
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IC Task Based UI |
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CRM Interaction Center: Customizing |
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IC WebClient Customizing |
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IC WebClient customizing migration |
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Event Log |
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IC WebClient Framework |
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ABAP Push Channel usage in CRM IC |
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IC WebClient Heartbeat Checking |
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IC Transaction History Package |
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Intent driven interaction services |
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Intent Driven Interaction |
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IC Interaction History Customizing |
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Interaction Center Management General Functions |
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CRM IC Manager |
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Extraction of Interaction Record statistical data to BW |
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IC Transaction History Customizing |
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IC WebClient UI Components |
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IC Web Client UI Ccomponents (Old UI before UIU) |
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IC Transaction History Link UIU |
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Interaction Layer Pre-/Postprocessing |
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InstaApp UI - Tools |
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Professional Call Center |
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Shared Service Center - Switched Package |
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CRM Generic UIU Briefcase Application |
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CRM Generic UIU Briefcase Component |
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CRM Generic UIU Briefcase Customizing |
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CRM Generic UIU Briefcase Main |
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ERMS Attribute Popup |
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IC WebClient Profile Display |
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IC WebClient Profile assignment for agents |
Hierarchy
Software Component | ![]() |
BBPCRM | BBPCRM |
SAP Release Created in | 350 |