SAP ABAP Application Component CRM-IC (Interaction Center WebClient)
Basic Data
| Application Component |  |
A4C0000041 |
| Application Component ID | |
CRM-IC |
| Short Description | Interaction Center WebClient | |
| First Release Date |  |
20020626 |
| First Release | 620 |
Content
| Application Component ID | Short Description | Application Component |
|---|---|---|
| CRM-IC-ABO |
Transaction Launcher | A4C0000062 |
| CRM-IC-ACC |
Activity Clipboard | A4C0000049 |
| CRM-IC-ACO |
Accounting | PNE0000031 |
| CRM-IC-ADR |
Adjustment Requests in Interaction Center | A6G0000045 |
| CRM-IC-ADR-ERP |
Dispute Management ERP | A0G0000001 |
| CRM-IC-ADR-UI |
Dispute Management UI | A0G0000002 |
| CRM-IC-ALT |
Alert | A4C0000064 |
| CRM-IC-ARD |
Documents | A4C0000065 |
| CRM-IC-ASN |
Business Transaction Assignments | A6G0000011 |
| CRM-IC-BE |
Billing Documents in Interaction Center | A6G0000044 |
| CRM-IC-BF |
Basic Functions for Business Transactions | A5C0000178 |
| CRM-IC-BF-ACI |
Actions | A9G0000032 |
| CRM-IC-BF-BC |
Business Context | A9G0000033 |
| CRM-IC-BF-CAT |
Categorization | A5C0000181 |
| CRM-IC-BF-CON |
Conditions | A9G0000034 |
| CRM-IC-BF-DAT |
Dates | A9G0000035 |
| CRM-IC-BF-DC |
Document Flow | A5C0000182 |
| CRM-IC-BF-PAR |
Partner Processing | A5C0000179 |
| CRM-IC-BF-TM |
Text Management | A5C0000180 |
| CRM-IC-BRO |
Broadcast Messaging | A4C0000066 |
| CRM-IC-CAL |
Call List Execution and Maintenance | A4C0000055 |
| CRM-IC-CAL-PRV |
Preview Dialing | A0G0000086 |
| CRM-IC-CAM |
Campaign Execution | A4C0000058 |
| CRM-IC-CFA |
Customer Fact Sheet | A4C0000045 |
| CRM-IC-CHA |
Communication Channels | A4C0000067 |
| CRM-IC-CHA-BPR |
Business Process Push | PNE0000032 |
| CRM-IC-CHA-CHT |
Chat Integration | A4C0000070 |
| CRM-IC-CHA-EMA |
E-Mail Integration | A4C0000069 |
| CRM-IC-CHA-IM |
Instant Messaging Integration | A0G0000089 |
| CRM-IC-CHA-LET |
Letter Integration | A5C0000029 |
| CRM-IC-CHA-RST |
Real-Time Statistics | A4C0000071 |
| CRM-IC-CHA-TEL |
Telephony Integration | A4C0000068 |
| CRM-IC-CI |
Bill presentment in ICWebClient without persisting in CRM | A2G0000011 |
| CRM-IC-CLS |
Client Switch | PNE0000004 |
| CRM-IC-CMG |
Case Management | A4C0000155 |
| CRM-IC-COM |
Complaint | A4C0000056 |
| CRM-IC-CTX |
Context Area | PNE0000033 |
| CRM-IC-EMS |
E-Mail Response Management System | A4I0000003 |
| CRM-IC-EMS |
E-Mail Response Management System | A5C0000001 |
| CRM-IC-EMS-AUT |
Automated Rule Execution | A5C0000030 |
| CRM-IC-EMS-CAT |
Categories | A4I0000005 |
| CRM-IC-EMS-CAT |
Categories | A5C0000012 |
| CRM-IC-EMS-MON |
Monitoring | A4I0000006 |
| CRM-IC-EMS-MON |
Monitoring | A5C0000013 |
| CRM-IC-EMS-RUL |
Rule Maintenance | A5C0000011 |
| CRM-IC-EMS-RUL |
Rule Maintenance | A4I0000004 |
| CRM-IC-FCA |
Financial Contract Accounting | A4C0000156 |
| CRM-IC-FOL |
Follow-Up Activities | A4C0000050 |
| CRM-IC-FRW |
Framework | A4C0000072 |
| CRM-IC-FRW-BOL |
Business Object Layer | A4C0000073 |
| CRM-IC-FRW-MES |
Messaging | A4C0000074 |
| CRM-IC-FRW-SVR |
IC Server | A4C0000157 |
| CRM-IC-FRW-UI |
UI Framework | A4C0000158 |
| CRM-IC-HCM |
Personnel Administration | A0G0000132 |
| CRM-IC-HCM-AU |
Authorization | A0G0000207 |
| CRM-IC-HCM-BF |
Basic Functions | A0G0000208 |
| CRM-IC-HCM-SVY |
Survey | A0G0000209 |
| CRM-IC-IHI |
Interaction History | A4C0000051 |
| CRM-IC-INB |
Installed Base | A5C0000316 |
| CRM-IC-INR |
Interaction Record | A4C0000048 |
| CRM-IC-INR-RMT |
BCM Interaction Record Remote | A0G0000090 |
| CRM-IC-IU |
Installation & Upgrade | A4C0000159 |
| CRM-IC-LEA |
Lead Management | A5C0000183 |
| CRM-IC-MDB |
Manager Dashboard | A4C0000042 |
| CRM-IC-MUL |
Multi-Sessioning IC | A0G0000088 |
| CRM-IC-NVG |
Navigation Bar | A4C0000060 |
| CRM-IC-OBJ |
Individual Objects | A4C0000238 |
| CRM-IC-PRO |
Products | A4C0000046 |
| CRM-IC-PRV |
Provider Transactions in Interaction Center | A6G0000043 |
| CRM-IC-PRV-CHO |
Change Order | A9G0000039 |
| CRM-IC-PRV-PRO |
Product Search | A9G0000037 |
| CRM-IC-PRV-RTD |
IC Provider Order Realtime Decisioning | A0G0000094 |
| CRM-IC-PRV-SEA |
Account Identification | A9G0000036 |
| CRM-IC-PRV-SLO |
Sales Order | A9G0000038 |
| CRM-IC-PUR |
Procurement | A0G0000221 |
| CRM-IC-RCA |
Regular Calls Generation | A4C0000057 |
| CRM-IC-RTD |
Real-Time Decisioning | A7G0000041 |
| CRM-IC-SCO |
Confirmation | A4C0000054 |
| CRM-IC-SCP |
Scratch Pad | A4C0000061 |
| CRM-IC-SCR |
Scripting | A4C0000063 |
| CRM-IC-SEA |
Account Identification | A4C0000044 |
| CRM-IC-SLO |
Sales Order | A4C0000052 |
| CRM-IC-SLO-CRM |
in CRM | A5C0000184 |
| CRM-IC-SLO-ERP |
in ERP | A5C0000185 |
| CRM-IC-SMC |
Social Media Cockpit in Interaction Center | AG30000032 |
| CRM-IC-SOL |
Solution Search | A4C0000047 |
| CRM-IC-SVO |
Service Order | A4C0000053 |
| CRM-IC-TUI |
Task-based User Interface | A0G0000095 |
| CRM-IC-UNI |
Agent Inbox | PLC0000063 |
| CRM-IC-WKL |
My Worklist | A4C0000059 |
| CRM-ICM |
Incentive and Commission Management | PIC0000086 |
| CRM-ICM-BIF |
BW Interface Commissions and Incentives | A5C0000186 |
| CRM-ICM-IF |
Interface Incentive and Commission System | PIC0000088 |
| CRM-ICM-UI |
User Interface and Reporting | PIC0000087 |
| Package | Short Description |
|---|---|
 CRM_CMP_PREFILL |
Data pre-filling and UI launch |
| CRM_ETCT_IC_CEBP |
ETCT for CRM_IC_CEBP |
| CRM_ETCT_SHSVC |
ETCT for CRM_SHSVC |
| CRM_IC |
CRM Interaction Center |
| CRM_IC_5X |
Telco IC WebClient |
| CRM_IC_5X_CUSTOMIZING |
Telco IC WebClient Customizing |
| CRM_IC_5X_MOD |
Telco IC WebClient Switchable Package |
| CRM_IC_5X_OVW |
Main Package for IC WebClient Overview Viewsets |
| CRM_IC_5X_OVW_CUST |
IC WebClient Overview Viewsets - Customizing |
| CRM_IC_5X_OVW_RUNTIME |
IC WebClient Overview Viewsets - Runtime |
| CRM_IC_5X_OVW_VIEWS |
IC WebClient Overview Viewsets - CRM Views |
| CRM_IC_5X_PRE_WRAP_UP |
Telco IC WebClient Wrap Up List |
| CRM_IC_5X_SERVICES |
Telco IC WebClient Services |
| CRM_IC_5X_WEB_SERVICES |
Telco UI Integration Web Services |
| CRM_IC_5X_WS_SAMPLE |
Telco UI Integration IC Web Services Sample BSP |
| CRM_IC_APPL |
CRM Interaction Center: Application |
| CRM_IC_APPL_BOL_CONTROL |
CRM IC Application BOL control related classes |
| CRM_IC_APPL_CUST_PREPOST |
Customizing for application PrePost Processing |
| CRM_IC_APPL_SSC_ETCT |
ETCT Test Cases |
| CRM_IC_APPL_UI_BT_GENERIC |
Central functionalities of OneOrder in ICWC |
| CRM_IC_APPL_UI_MKTIO |
Marketing Interaction Object |
| CRM_IC_APPL_UI_OBSOLETE |
ICWC: Obsolete objects, will be deleted after CRM 5.0 ! |
| CRM_IC_APPL_UI_PREPOST |
Pre-/Postprocessing |
| CRM_IC_CMP |
IC UIU Components Container Package |
| CRM_IC_CMP_AIC |
IC Web Client - Accounting Interaction Center |
| CRM_IC_CMP_BTX |
IC WebClient - Components of Business Transaction |
| CRM_IC_CMP_FRAME |
IC WebClient - Frame |
| CRM_IC_CMP_GEN |
IC WebClient - Business Transaction Generic Parts |
| CRM_IC_CMP_IBASE |
IC WebClient - BT IBase |
| CRM_IC_CMP_MAIN |
IC CMP: Main Package |
| CRM_IC_CMP_MIMC |
Interaction Center Multi-Interaction Multi_Client |
| CRM_IC_CMP_PRODUCTPROPOSAL |
IC WebClient - Product Proposal |
| CRM_IC_CMP_TBUI |
IC Task Based UI |
| CRM_IC_CUSTOMIZING |
CRM Interaction Center: Customizing |
| CRM_IC_CUSTOMIZING3 |
IC WebClient Customizing |
| CRM_IC_CUSTOMIZING_MIGRATION |
IC WebClient customizing migration |
| CRM_IC_EVENT_LOG |
Event Log |
| CRM_IC_FRAMEW |
IC WebClient Framework |
| CRM_IC_FW_APC |
ABAP Push Channel usage in CRM IC |
| CRM_IC_FW_HEARTBEAT |
IC WebClient Heartbeat Checking |
| CRM_IC_FW_TX_HISTORY |
IC Transaction History Package |
| CRM_IC_IDI_SERVICE |
Intent driven interaction services |
| CRM_IC_IDI_UIU |
Intent Driven Interaction |
| CRM_IC_INT_HISTORY_CUST |
IC Interaction History Customizing |
| CRM_IC_MANAGER_GENERAL |
Interaction Center Management General Functions |
| CRM_IC_MGR_UIU |
CRM IC Manager |
| CRM_IC_STATS_BW |
Extraction of Interaction Record statistical data to BW |
| CRM_IC_TX_HISTORY_CUST |
IC Transaction History Customizing |
| CRM_IC_UI_COMPONENTS |
IC WebClient UI Components |
| CRM_IC_UI_OLD |
IC Web Client UI Ccomponents (Old UI before UIU) |
| CRM_IC_UI_TX_LINK |
IC Transaction History Link UIU |
| CRM_IL_APPL_PREPOST |
Interaction Layer Pre-/Postprocessing |
| CRM_INSTA_APP_UI_TOOLS |
InstaApp UI - Tools |
| CRM_PCC_CEBP |
Professional Call Center |
| CRM_SHSVC |
Shared Service Center - Switched Package |
| CRM_UIU_BRIEFCASE_APPL |
CRM Generic UIU Briefcase Application |
| CRM_UIU_BRIEFCASE_CMP |
CRM Generic UIU Briefcase Component |
| CRM_UIU_BRIEFCASE_CUST |
CRM Generic UIU Briefcase Customizing |
| CRM_UIU_BRIEFCASE_MAIN |
CRM Generic UIU Briefcase Main |
| CRM_UIU_ERMATTR |
ERMS Attribute Popup |
| CRM_UIU_IC_ICAP |
IC WebClient Profile Display |
| IC_AGENTPROFIL |
IC WebClient Profile assignment for agents |
Hierarchy
| Software Component |  |
BBPCRM | BBPCRM |
| SAP Release Created in | 350 |
