SAP ABAP Application Component CRM-IC-CHA (Communication Channels)
Basic Data
Application Component | ![]() |
A4C0000067 |
Application Component ID | ![]() |
CRM-IC-CHA |
Short Description | Communication Channels | |
First Release Date | ![]() |
20020626 |
First Release | 620 |
Content
Application Component ID | Short Description | Application Component |
---|---|---|
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Business Process Push | PNE0000032 |
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Chat Integration | A4C0000070 |
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E-Mail Integration | A4C0000069 |
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Instant Messaging Integration | A0G0000089 |
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Letter Integration | A5C0000029 |
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Real-Time Statistics | A4C0000071 |
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Telephony Integration | A4C0000068 |
Package | Short Description |
---|---|
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CRM Business Communication Broker API |
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BCB Test Catalog |
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CRM Contact Center Simulator |
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CRM Integrated Communication Interface |
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CRM ICI Inbound interface |
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CRM ICI Messaging |
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CRM ICI Tests und Demos |
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CRM Interaction Center: Multichannel Management |
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CRM Interaction Center: Telephony |
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IC Communication Channels UI |
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IC WebClient - Communication Channel Service Components |
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Business Process Push |
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Multi Channel Management |
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Outbound Correspondence (UI, GENIL, BOL, Utilities) |
Hierarchy
Software Component | ![]() |
BBPCRM | BBPCRM |
SAP Release Created in | 350 |