SAP ABAP Message Class CIC (Customer Interaction Center Framework) is used by

• Class (1)
• Function Module (25)
• Program (14)

#	Object Type	Object Name	Object Description	Package	Structure Package	Software Component
1	Function Module	CCM_CALLCTR_EV_CONFIG_MOD	Call Center Configuration Module	CCMB	APPL	SAP_APPL
2	Function Module	CCM_CCONT_EV_CCONT_CONFIG_MOD	CCONT: CCONT_CONFIG_MOD event handler	CCMB	APPL	SAP_APPL
3	Function Module	CCM_CS_EV_CSEARCH_CONFIG_MOD	Event handler: CSEARCH_CONFIG_MOD	CCMB	APPL	SAP_APPL
4	Function Module	CCM_CTI_EV_CTI_CONFIG_MOD	Hidden CTI Configuration Modification	CCMA	APPL	SAP_APPL
5	Function Module	CCM_HIDDEN_CREATE_LOG_ENTRY	Event subscribe module of logging	CCMA	APPL	SAP_APPL
6	Function Module	CCM_HIDDEN_LOG_OPEN	One time logging initializing module	CCMA	APPL	SAP_APPL
7	Function Module	CCM_O_PROCSELECT_CONFIGURE	INTERN: Setzt Konfiguration	CCMB	APPL	SAP_APPL
8	Function Module	CCM_O_PROCSELECT_CONFIGURE_NEW	Triggers HiddenActionBox to read the configuration data	CCMB	APPL	SAP_APPL
9	Function Module	CCM_SCRIPT_EV_CONFIG_MOD	Call Center Scripting Congifuration Module	CCMB	APPL	SAP_APPL
10	Function Module	CCM_TCONTROLS_EV_CONFIG_MOD	Telephony Controls Configuration Module	CCMB	APPL	SAP_APPL
11	Function Module	CIC_EVENT_SUBSCRIBE	CIC Subscribe to Event	CICA	APPL	SAP_APPL
12	Function Module	CIC_INITIALIZE_FRAMEWORK	CIC Framework Initialization	CICA	APPL	SAP_APPL
13	Function Module	CIC_PREPARE_FRAMEWORK	Prepare CIC0 Start	CICA	APPL	SAP_APPL
14	Function Module	CIC_START_FRAMEWORK	Start Instance of CIC Framework Workbench	CICA	APPL	SAP_APPL
15	Function Module	CIC_TOOLBAR_EV_CONFIG_MOD	Toolbar Configuration Module	CICA	APPL	SAP_APPL
16	Function Module	EECIC_AUTOCALL_EV_CONFIG_MOD	Auto-Aktion Komponente: Event Handler für GLOBAL_CONFIG_MOD	EECIC_COMP	IS-U/CCS	IS-UT
17	Function Module	EECIC_CUST_OVERVIEW_EV_GCONFIG	Event Handler für globalen Konfigurationswechsel	EECIC_COMP	IS-U/CCS	IS-UT
18	Function Module	EECIC_HIDDEN_BDDMARK_EV_CONFIG	Konfiguration der Komponente 'BDD Markierdienst'	EECIC_COMP	IS-U/CCS	IS-UT
19	Function Module	EE_CIC_TOOLBAR_EV_CONFIG_MOD	Toolbar Configuration Module	EE_CRM_CIC	FI-CA	FI-CA
20	Function Module	EWO_OBJECT_DESK_EV_END_CONTACT	CCM Business Data Display End Contact Event	CCMB	APPL	SAP_APPL
21	Function Module	ISMAM_CIC_ORDER_EV_CONFIG_MOD	Komponente konfigurieren	JSD	IS-M	IS-M
22	Function Module	ISMSD_CIC_ORDER_EV_CONFIG_MOD	Komponente konfigurieren	JSD	IS-M	IS-M
23	Function Module	ISMSD_CIC_TEXTS_EV_CONFIG_MOD	Komponente konfigurieren	JSD	IS-M	IS-M
24	Function Module	ISM_AMC_CIC_EDITOR_CONF_GET	Komponente konfigurieren	JAS	IS-M	IS-M
25	Function Module	ISM_CCONT_EV_CCONT_CONFIG_MOD	CCONT: CCONT_CONFIG_MOD event handler	JSD	IS-M	IS-M