SAP ABAP Interface IF_CRM_IC_INTERACTION (ICWC interaction) is used by

• Class (33)
• Interface (1)
• PINF (2)
• WAPA (1)

#	Object Type	Object Name	Object Description	Package	Structure Package	Software Component
1	Class	CL_CRM_IC_AUTO_NAV Method: HANDLE_INTERACTION_ENDED	auto navigation component	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
2	Class	CL_CRM_IC_AUTO_NAV Method: HANDLE_INTERACTION_STARTED	auto navigation component	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
3	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~GET_ID	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
4	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~GET_SOURCE	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
5	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~GET_LEADING_CONTACT	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
6	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~IS_TRANSFER	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
7	Class	CL_CRM_IC_INTERACTION	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
8	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~IS_CONSULT	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
9	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~IS_NEW	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
10	Class	CL_CRM_IC_INTERACTION Method: IF_CRM_IC_INTERACTION~SET_LEADING_CONTACT	ICWC interaction	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
11	Class	CL_CRM_IC_INTERACTION_MANAGER Method: GET_OVERLAP_INTERACTION	ICWC interaction lifecycle management	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
12	Class	CL_CRM_IC_INTERACTION_MANAGER	ICWC interaction lifecycle management	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
13	Class	CL_CRM_IC_INTERACTION_MANAGER Method: GET_CURRENT_INTERACTION	ICWC interaction lifecycle management	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
14	Class	CL_CRM_IC_MCMSESSIONCUCO_IMPL Method: IF_CRM_IC_PREPARE_FOR_CALLBACK~EXECUTE	CL_CRM_IC_MCMSESSIONCUCO_IMPL	IC_CCS_APP	WEBCUIF	WEBCUIF
15	Class	CL_CRM_IC_MCM_EMAIL	IC MCM EMail	IC_CCS_APP	WEBCUIF	WEBCUIF
16	Class	CL_CRM_IC_SCRIPT_EVENT_LIST Method: ON_INTERACTION_STARTED	Script Processor event listener	CRM_IC_SCRIPTING_RUNTIME	WEBCUIF	WEBCUIF
17	Class	CL_HREIC_EMPLOYEECUCO_IMPL Method: ANALYZE_CONTACT_SOURCE	EIC: Implementation Class for 'EmployeeCuco'	PAOC_EIC_APPL_EMPLOYEESEARCH	EA-HR	EA-HRGXX
18	Class	CL_IC_CUCOIDENTIFICATION_IMPL Method: GET_CONTACT	Identification by ANI and Event Handling	IC_UI_ACCOUNT	WEBCUIF	WEBCUIF
19	Class	CL_IC_CUCOIDENTIFICATION_IMPL Method: ON_INTERACTION_STARTED	Identification by ANI and Event Handling	IC_UI_ACCOUNT	WEBCUIF	WEBCUIF
20	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: PROCESS_OUTBOUND_FOR_CURRENT	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
21	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: CREATE_CURRENT_INTERACTION	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
22	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: ON_SEND_OUTBOUND_FAX	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
23	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: IF_IC_INTERACTION_MANAGER~GET_OVERLAP_INTERACTION	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
24	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: PROCESS_CONSULT_FOR_TRANSFER	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
25	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: ON_CONTACT_ACCEPTED	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
26	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: ON_SEND_OUTBOUND_EMAIL	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
27	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: CREATE_OVERLAP_INTERACTION	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
28	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: IF_IC_INTERACTION_MANAGER~GET_CURRENT_INTERACTION	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
29	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: ON_CONTACT_IADUPDATED	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
30	Class	CL_IC_INTERACTION_MGR_INTERNAL Method: ON_CONTACT_ENDED	Interaction Manager	CRM_IC_FRAMEWORK	WEBCUIF	WEBCUIF
31	Class	CL_IC_MAILCUSTOMCONTROL Method: IF_CRM_IC_PREPARE_FOR_CALLBACK~EXECUTE	Custom Controller	IC_CCS_APP	WEBCUIF	WEBCUIF
32	Class	CL_IC_MAILCUSTOMCONTROL Method: ON_CONTACT_STARTED	Custom Controller	IC_CCS_APP	WEBCUIF	WEBCUIF
33	Class	CL_IC_MAIL_PENDING	wraps pending mail relations	IC_CCS_APP	WEBCUIF	WEBCUIF