SAP ABAP Class CL_IC_INTERACTION_MGR_INTERNAL (Interaction Manager)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-FRW (Application Component) Framework
     ⤷ CRM_IC_FRAMEWORK (Package) CRM Interaction Center: Framework

Meta Relationship - Using

#	Relationship type	Using	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BSP_WD_MESSAGE_HANDLER	Interface for Error Handler	20040927
2	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_IC_EVENT_LISTENER	IC event service interface	20040927
3	Interface implementation (CLASS c. INTERFACES i_ref)	IF_IC_INTERACTION_MANAGER	Interaction Manager	20040927

Properties

Class	CL_IC_INTERACTION_MGR_INTERNAL
Short Description	Interaction Manager
Super Class
Instantiability of a Class	2	Public
Final	☐

General Data

Message Class
Program status
Category	0
Package	CRM_IC_FRAMEWORK	CRM Interaction Center: Framework
Created	20040927	SAP
Last change	20110908	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☑
Unicode checks active	☑

Forward declarations

#	Type group / Object type	Type	Type Description
1	ABAP	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)

Interfaces

#	Interface	Abstract	Final	Description	Created on
1	IF_BSP_WD_MESSAGE_HANDLER	☐	☐	Interface for Error Handler	20040927
2	IF_CRM_IC_EVENT_LISTENER	☐	☐	IC event service interface	20040927
3	IF_IC_INTERACTION_MANAGER	☐	☐	Interaction Manager	20040927

Friends

Class CL_IC_INTERACTION_MGR_INTERNAL has no friend class.

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	CONSULT_INTERACTION	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_CRM_IC_INTERACTION		Started by consult, possible transfer	20040927
2	CONTACT_TO_BE_TRANSFERRED	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT		IC WebClient Contact	20050517
3	CURRENT_INTERACTION	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_CRM_IC_INTERACTION		Ongoing interaction	20040927
4	DISPLAY_DATA_CONSULT	Static Attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL			20110530
5	EVENT_FAX_CREATED	Constant	Public	☐	Type reference (TYPE)	STRING	'FaxCreated'	Outbound Fax Event	20061129
6	EVENT_MAIL_CREATED	Constant	Public	☐	Type reference (TYPE)	STRING	'MailCreated'	Outbound Email Event	20060911
7	EVENT_SERVICE	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	IF_CRM_IC_EVENT_SRV		IC event service interface	20040927
8	GV_END_INTERACTION	Instance attribute	Protected	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE		20050203
9	MESSAGE_SERVICE	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_BSP_WD_MESSAGE_SERVICE			20040927
10	NO_VETO_RAISED	Constant	Protected	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE		20040927
11	OVERLAP_INTERACTION	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_CRM_IC_INTERACTION		Overlapping/waiting interaction	20040927
12	PREPARE_INTERACTION	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_CRM_IC_INTERACTION		Call list interaction	20040927
13	REGISTRY_END_REQUEST	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_IC_CB_REGISTRY_END_REQUEST		Callback registry for end interaction	20040927
14	VIEW_MANAGER	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_BSP_WD_VIEW_MANAGER		WebDynpro View Manager	20040927

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	CONSTRUCTOR	Instance method	Public	Constructor	CONSTRUCTOR	20040927
2	CREATE_CURRENT_INTERACTION	Instance method	Protected	Method		20040927
3	CREATE_I_AND_RAISE_STARTED	Instance method	Protected	Method	Create interaction and raise interaction started event	20040927
4	CREATE_OVERLAP_INTERACTION	Instance method	Protected	Method		20040927
5	GET_CONTACT_FROM_MCM	Instance method	Protected	Method	Returns contact from MCM	20040927
6	IS_BOL_SAVE_POSSIBLE	Instance method	Protected	Method	Triggers BOL to check if save is possible	20040927
7	ON_CONTACT_ACCEPTED	Instance method	Protected	Method	Interaction started by contact accepted	20040927
8	ON_CONTACT_ENDED	Instance method	Protected	Method	Contact ended	20040927
9	ON_CONTACT_IADUPDATED	Instance method	Protected	Method	Check if data change indicated transfer after consult	20040927
10	ON_INTERACTION_END_REQUEST	Instance method	Protected	Method	Process interaction end request	20040927
11	ON_SEND_OUTBOUND_EMAIL	Instance method	Protected	Method	Event handler on sending an outbound email	20060911
12	ON_SEND_OUTBOUND_FAX	Instance method	Protected	Method	Event handler on sending an outbound fax	20061129
13	PROCESS_CONSULT_FOR_TRANSFER	Instance method	Protected	Method	Porcess consult as possible start of a warm transfer	20040927
14	PROCESS_INTERACTION_END	Instance method	Protected	Method	Process interaction end request	20050517
15	PROCESS_OUTBOUND_FOR_CURRENT	Instance method	Protected	Method	Process outbound contact	20040927
16	RAISE_INTERACTION_EVENT	Instance method	Protected	Method	Raise interaction event and pass interaction ID	20040927
17	RAISE_MESSAGE_NO_INTERACTION	Instance method	Protected	Method	Raise error message - no active interaction available	20040927
18	RAISE_MESSAGE_OVERLAP	Instance method	Protected	Method	Raise error message - interaction overlap	20040927
19	SUBSCRIBE_TO_EVENTS	Instance method	Protected	Method	Subscribe to events	20040927
20	SUBSCRIBE_TO_MESSAGES	Instance method	Protected	Method	Subscribe to handle messages	20040927
21	UNDO_PREPARE_INTERACTIONS	Instance method	Protected	Method	Clear prepare interactions, notify owners	20040927

Events

Class CL_IC_INTERACTION_MGR_INTERNAL has no event.

Types

Class CL_IC_INTERACTION_MGR_INTERNAL has no local type.

Method Signatures

Method CONSTRUCTOR Signature

Method CONSTRUCTOR on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method CONSTRUCTOR on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method CREATE_CURRENT_INTERACTION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT	Call by reference	☑	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT			20040927
2	Importing	IV_SOURCE	Call by reference	☐	Type reference (TYPE)	CHAR1		Einstelliges Kennzeichen	20040927

Method CREATE_CURRENT_INTERACTION on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method CREATE_I_AND_RAISE_STARTED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_SOURCE	Call by reference	☐	Type reference (TYPE)	CHAR1		Einstelliges Kennzeichen	20040927
2	Returning	RV_RESULT	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20040927

Method CREATE_I_AND_RAISE_STARTED on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method CREATE_OVERLAP_INTERACTION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT	Call by reference	☑	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT			20040927
2	Importing	IV_SOURCE	Call by reference	☐	Type reference (TYPE)	CHAR1		Einstelliges Kennzeichen	20040927

Method CREATE_OVERLAP_INTERACTION on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method GET_CONTACT_FROM_MCM Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_IC_EVENT		IC-Ereignis	20040927
2	Returning	RV_RESULT	Value transfer	☐	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT			20040927

Method GET_CONTACT_FROM_MCM on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method IS_BOL_SAVE_POSSIBLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	RV_RESULT	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20040927

Method IS_BOL_SAVE_POSSIBLE on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_CONTACT_ACCEPTED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_IC_EVENT		IC-Ereignis	20040927

Method ON_CONTACT_ACCEPTED on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_CONTACT_ENDED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_IC_EVENT		IC-Ereignis	20040927

Method ON_CONTACT_ENDED on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_CONTACT_IADUPDATED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_IC_EVENT		IC-Ereignis	20040927

Method ON_CONTACT_IADUPDATED on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_INTERACTION_END_REQUEST Signature

Method ON_INTERACTION_END_REQUEST on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method ON_INTERACTION_END_REQUEST on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_SEND_OUTBOUND_EMAIL Signature

Method ON_SEND_OUTBOUND_EMAIL on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method ON_SEND_OUTBOUND_EMAIL on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method ON_SEND_OUTBOUND_FAX Signature

Method ON_SEND_OUTBOUND_FAX on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method ON_SEND_OUTBOUND_FAX on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method PROCESS_CONSULT_FOR_TRANSFER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT			20040927
2	Importing	IV_EVENT	Call by reference	☑	Object reference (TYPE REF TO)	CL_CRM_IC_EVENT		IC event	20110530

Method PROCESS_CONSULT_FOR_TRANSFER on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method PROCESS_INTERACTION_END Signature

Method PROCESS_INTERACTION_END on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method PROCESS_INTERACTION_END on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method PROCESS_OUTBOUND_FOR_CURRENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	IF_CRM_IC_CONTACT			20040927

Method PROCESS_OUTBOUND_FOR_CURRENT on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method RAISE_INTERACTION_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20040927

Method RAISE_INTERACTION_EVENT on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method RAISE_MESSAGE_NO_INTERACTION Signature

Method RAISE_MESSAGE_NO_INTERACTION on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method RAISE_MESSAGE_NO_INTERACTION on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method RAISE_MESSAGE_OVERLAP Signature

Method RAISE_MESSAGE_OVERLAP on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method RAISE_MESSAGE_OVERLAP on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method SUBSCRIBE_TO_EVENTS Signature

Method SUBSCRIBE_TO_EVENTS on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method SUBSCRIBE_TO_EVENTS on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method SUBSCRIBE_TO_MESSAGES Signature

Method SUBSCRIBE_TO_MESSAGES on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method SUBSCRIBE_TO_MESSAGES on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

Method UNDO_PREPARE_INTERACTIONS Signature

Method UNDO_PREPARE_INTERACTIONS on class CL_IC_INTERACTION_MGR_INTERNAL has no parameter.
Method UNDO_PREPARE_INTERACTIONS on class CL_IC_INTERACTION_MGR_INTERNAL has no exception.

History

Last changed by/on	SAP	20110908
SAP Release Created in	500