SAP ABAP Data Element CCMACTCODE (IC WinClient Action)
Hierarchy
☛
BBPCRM (Software Component) BBPCRM
⤷
CRM-CIC (Application Component) Interaction Center WinClient
⤷
CCMA (Package) Interaction Center Components
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC (Application Component) Interaction Center WinClient⤷
CCMA (Package) Interaction Center Components
Basic Data
| Data Element | CCMACTCODE |
| Short Description | IC WinClient Action |
Data Type
| Category of Dictionary Type | D | Domain |
| Type of Object Referenced | No Information | |
| Domain / Name of Reference Type | CHAR15 | |
| Data Type | CHAR | Character String |
| Length | 15 | |
| Decimal Places | 0 | |
| Output Length | 15 | |
| Value Table |
Further Characteristics
| Search Help: Name | ||
| Search Help: Parameters | ||
| Parameter ID | ||
| Default Component name | ||
| Change document | ||
| No Input History | ||
| Basic direction is set to LTR | ||
| No BIDI Filtering |
Field Label
| Length | Field Label | |
| Short | 10 | Act. Code |
| Medium | 15 | Action Code |
| Long | 20 | Action Code |
| Heading | 4 | Act. |
Documentation
Definition
Activity codes in the customer interaction center - call center management system are used to describe the agent's worksteps. Activities are used during scripting and logging.
Examples of activities include: 'Create order', 'Put customer call on hold', or 'Start conference call'.
Customers can define their own activities. These activities must start with 'Y' or 'Z'. User-defined activities are maintained in the IMG under Customer Service - CIC Front Office.
History
| Last changed by/on | SAP | 20070401 |
| SAP Release Created in |
