Hierarchy
BBPCRM (Software Component) BBPCRM⤷
CRM (Application Component) Customer Relationship Management⤷
CRM_APPLICATION (Package) All CRM Components Without Special Structure Packages⤷
QI (Package) QM IMG and area menu
IMG Activity
| ID | OLQG-E | First Steps |
| Transaction Code | S_ALR_87003784 | IMG Activity: OLQG-E |
| Created on | 19981222 | |
| Customizing Attributes | OLQG-E | First steps |
| Customizing Activity |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | OLQG-E |
This section provides you with instructions for:
- Applying the Implementation Guide to your system
- Implementation procedures
- The important organizational steps and decisions
Recommendation for Using the Implementation Guide
We recommend that you read the text on the screen; only then can you see and use the hyperlinks to other texts that are highlighted as "hot spots"!
In the standard system, the text is displayed in HTML format. Instead, use the text display with SAPscript! This gives you access to the most current version of the text and to useful additional functions.
You can save the SAPscript text display as your default in the following way:
-> Transaction SPRO -> Settings -> User-specific -> IMG Structure. Choose the SAPscript text display and the document key display as proposed by the system.
Links to other texts are displayed in the SAPscript text as highlighted 'hot spots'. They link to glossary definitions (green), field documentation (yellow) or structural elements of the Implementation Guide (violet or gray). If you click on a highlighted section of text, the linked text is immediately displayed.
However, as well as the links to the IMG structural elements, you want to read the referenced text, to see the context of the link and also to view the tables that relate to the linked structural element. You can do this with the help of the SAPscript editor in the following way:
-> Transaction SO72, choose document class SIMG or CHAP (identifiable by the first four letters of the structural element key) and then enter the name of the structural element (begins with the fifth letter of the structural element key). Choose Display. Once in the text choose the function Document -> Screen output. From here choose the link to the referenced text. The structure containing the linked text appears and you can then display both the text and the related tables from within this structure.
The Implementation Guide is structured and organized on the basis of functions. Process the relevant sections and steps in the predefined sequence! The IMG guides you in logical stages and allows you to access cross-references using hypertext links.
Requirements
The Implementation Guide for the QM application assumes that you use the application-independent procedure model as a general guideline for implementing the SAP system. Depending on the size of the project, there are additional implementation tools available. However, for usual QM projects, the assistance given by the Implementation Guide should be sufficient.
Standard settings
The system has basic settings that allow you to reproduce the usual business processes without making widescale modifications. The worksteps contained in the Implementation Guide are primarily optional and enable you to optimize your company's processes.
Activities
The activities listed below are not intended to replace the general procedure for implementing SAP. They only deal with the most important organizational steps that you should consider at the start of the project.
As an introduction to working with a QM consultant, we recommend the following workshops:
- Kick-off workshop for the implementation project.
- Define the scope of the implementation:
- Which elements of your quality management system can be supported by components of the SAP system?
- Which of these components form part of the QM application component and which form part of the other SAP application components?
- Which non-SAP components are to interact with the QM application component?
Determine which company departments are affected by the implementation and how they are affected.
- Which organizational units, (in particular which plants and service departments) in your company, are affected by the implementation of the QM application component and by the integration of QM in the SAP system?
- What part do the departments affected play in the implementation of QM?
Recommendation:
Make sure your implementation team contains at least one full-time project leader from your company, who can
- Acquire the specialist knowledge concerning the QM functions in the SAP system
- Develop the project concept together with external consultants and internal decision-makers
- Develop prototypes for the business processes to be represented in the QM system and maintain these in the test system (do not leave this informative task exclusively to external consultants!)
- Control and document the project stages
- Communicate the specialist knowledge to the departments affected by the implementation
Make sure that the implementation team has access to experts with knowledge of:
- SAP components that are to be integrated in the QM application component
- Central functions, for example the SAP Business Workflow (if these functions are required)
- ABAP programming and SAPscript forms
- Design a concept for representing business processes (Business Blueprint)
Describe the business processes supported by the SAP application component QM:
- Define the implementation stages:
- Do you want the functions of the QM application component (and other interacting SAP application components or non-SAP systems as required) to be fully implemented in one operation or in several stages?
- If the implementation takes place in stages, determine which components can be effectively implemented in each individual stage.
Note: The following areas of the QM application component can be implemented independently:
- Quality inspection (with and without inspection planning or results recording)
- Quality certificate
- Quality notification
- QM in procurement
You can also subdivide these areas, as the following examples illustrate:
- Quality inspection with and without inspection planning and results recording
- Quality notification with and without the SAP Business Workflow
- Design of prototypes for business processes in the test system
Proceed in the following sequence:
- Develop prototypes for QM in the logistics supply chain, for example for QM in procurement, if these functions are within the implementation scope. Leave out the processing of quality inspections, quality notifications and quality certificates. Find out about the control options using the prototypes and work through the relevant Customizing steps. (These can also include Customizing for other application components).
- Develop prototypes for the quality inspections that occur in the logistics supply chain. Find out about the control options using the Prototypes and work through the Customizing for:
- Inspection lot processing
- Quality planning, inspection planning and the relevant basic data
- If required, develop prototypes for the quality notifications that occur in the logistics supply chain and work through the relevant Customizing.
- If required, develop prototypes for the quality certificates that occur in the logistics supply chain and work through the relevant Customizing.
- User tests prototypes and improves design
- Acceptance of prototypes
Further notes
Business Attributes
| ASAP Roadmap ID | 103 | Set up development systems |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | OLQG-E | 0 | HLA0009540 | Quality Management |
Maintenance Objects
| Maintenance object type |
History
| Last changed by/on | SAP | 19981222 |
| SAP Release Created in |
