SAP ABAP Data Element SP_WRKMODE (SAPphone: Work mode for agent) is used by

• Class (2)
• Function Module (52)
• Program (4)
• Table (1)
• TYPE (2)

#	Object Type	Object Name	Object Description	Package	Structure Package	Software Component
1	Class	CL_CRM_IC_CCS_SPH_SESSION Method: ICWC_USER_STATE_REQUEST	IC WebClient SAPphone session	IC_CCS_SPH	WEBCUIF	WEBCUIF
2	Class	CL_CRM_IC_CCS_SPH_SESSION Method: SET_WORKMODE	IC WebClient SAPphone session	IC_CCS_SPH	WEBCUIF	WEBCUIF