SAP ABAP Class CL_CRM_IC_CCS_SPH_SESSION (IC WebClient SAPphone session)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ IC_CCS_SPH (Package) IC Communication Channels Service SAPphone

Properties

Class	CL_CRM_IC_CCS_SPH_SESSION
Short Description	IC WebClient SAPphone session
Super Class
Instantiability of a Class	2	Public
Final	☑

General Data

Message Class
Program status
Category	0
Package	IC_CCS_SPH	IC Communication Channels Service SAPphone
Created	20041027	SAP
Last change	20130531	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☑
Unicode checks active	☑

Forward declarations

#	Type group / Object type	Type	Type Description
1	ABAP	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
2	ICWCT	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
3	SPH	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)

Interfaces

Class CL_CRM_IC_CCS_SPH_SESSION has no interface implemented.

Friends

Class CL_CRM_IC_CCS_SPH_SESSION has no friend class.

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	CO_APPLICATION_EIAD	Constant	Public	☐	Type reference (TYPE)	STRING	'__SAPPHONE_EIAD__'	SAPphone external IAD Application ID	20050113
2	CURR_ERROR_QUEUE	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_RESPEVENTTAB		Queue of errors related to the current request	20041227
3	CURR_EVENT_QUEUE	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_RESPEVENTTAB		Queue of events related to current request	20041118
4	C_APPL_ICWC	Constant	Private	☐	Type reference (TYPE)	STRING	'ICWC'	Application ID	20050204
5	E_SETIADRESULT	Constant	Private	☐	Type reference (TYPE)	STRING	'SETIADRESULT'	MCM result of 'SET_IAD'	20050105
6	G_HANDLE_SERNO	Static Attribute	Private	☐	Type reference (TYPE)	ICWCT_HANDLE		Counter for generating handle values	20041112
7	G_HANDLE_TABLE	Static Attribute	Private	☐	Type reference (TYPE)	ICWCT_HANDLE_TAB		Table of active handles	20041112
8	I_CCID	Constant	Private	☐	Type reference (TYPE)	STRING	'CCID'	MCM Contact Center	20041109
9	I_HOSTNAME	Constant	Private	☐	Type reference (TYPE)	STRING	'HOSTNAME'	MCM Hostname	20050222
10	I_IAD	Constant	Private	☐	Type reference (TYPE)	STRING	'IAD'	MCM item attached data	20041227
11	I_ITEMID	Constant	Private	☐	Type reference (TYPE)	STRING	'ITEMID'	MCM Item ID	20041210
12	I_QUEUEID	Constant	Private	☐	Type reference (TYPE)	STRING	'QUEUEID'	MCM queue id	20041227
13	MYHANDLE	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_HANDLE		Instance handle for this session object	20041112
14	M_ACD_ENABLED	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Did user perform SP_AGENTLOGIN?	20041110
15	M_APP_POLL_ENABLED	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Application poll enabled (X=true, -=false)	20041214
16	M_BGFUNC_ENABLED	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Okay for background function to launch?	20041112
17	M_CALLSTATE	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_CALLSTATE		User callstate	20041112
18	M_CCPOLL_ENABLED	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		enabled (X=true, -=false)	20041214
19	M_COMPLEXCALL_ENABLED	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Complex call polling active?	20041221
20	M_EVENT_DISPATCHER	Instance attribute	Private	☐	Object reference (TYPE REF TO)	CL_MCM_EVENT_DISPATCHER		MCM Event Dispatcher	20041028
21	M_IS_LOGGED_ON	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Login Flag	20050204
22	M_NOTIFY_KEY	Instance attribute	Private	☐	Type reference (TYPE)	STRING		Key for ICF Notification	20041118
23	M_NOTIFY_QUEUE	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_NOTIFY_CODE_TAB		Queue of notification codes	20041118
24	M_OUTBOUND_CALL	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Outbound call in progress	20041113
25	M_SESSINFO	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_SESSINFO		BSP session information	20041207
26	M_SESSION_ID	Instance attribute	Private	☐	Type reference (TYPE)	STRING		Session ID	20050204
27	M_SHUTTING_DOWN	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		Shutdown in progress flag	20041112
28	S_INSTANCE	Static Attribute	Private	☐	Object reference (TYPE REF TO)	CL_CRM_IC_CCS_SPH_SESSION		Session instance	20041027
29	S_IS_ACTIVE	Static Attribute	Public	☐	Type reference (TYPE)	BOOLEAN	ABAP_FALSE	SAPphone setting active	20050208
30	USER_CONFIG	Instance attribute	Private	☐	Type reference (TYPE)	ICWCT_USERDATA		User CTI configuration	20041110

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	ABAP_LOGIN	Instance method	Private	Method	Start SAPphone BSP session, register, login	20041110
2	ABAP_SHUTDOWN	Instance method	Private	Method	Log out agent, deregister, shutdown SAPphone BSP session	20041227
3	ABAP_TRANSFERINT	Instance method	Private	Method	IAD transfer complete (ABAP/proxy trigger)	20041209
4	ADD_ERROR_EVENT	Instance method	Private	Method	Internal: Add browser event to curr_error_queue	20041209
5	ADD_EVENT	Instance method	Private	Method	Internal: Add browser event to curr_event_queue	20041118
6	APPEND_EIAD	Instance method	Public	Method	Append External Item Attached Data	20050113
7	ATTACH_SIMHANDLE_CALLDATA	Instance method	Private	Method	Internal: Attach simulated/SAPphone handle mapping to call	20041201
8	BEV_BSPINVOKE	Instance method	Private	Method	Internal: Create BSP Invoke browser event	20041118
9	BEV_BSPI_ERROR	Instance method	Private	Method	Internal: Create BSPI AbapErrorMessage (for error queue)	20041130
10	BEV_INTERENDED	Instance method	Private	Method	Internal: Create Interaction Ended browser event	20041130
11	BEV_MCM	Instance method	Private	Method	Internal: Create MCM browser event	20041118
12	BEV_QUEUECURRENT	Instance method	Private	Method	Internal: Create Queue Current browser event	20041130
13	BEV_QUEUETOOLTIP	Instance method	Private	Method	Internal: Create Queue Tooltip browser event	20041130
14	BEV_USERSTATE	Instance method	Private	Method	Internal: Create User State browser event	20041130
15	COMPARE_SPH_CALLSTATE_HANDLES	Instance method	Private	Method	Internal: Compare old and new handle lists	20041113
16	COMPLEX_CALL_POLL	Instance method	Private	Method	Complex call poll request	20041222
17	CONSTRUCTOR	Instance method	Public	Constructor	Constructor	20041027
18	CONTACT_REC_CREATE	Instance method	Private	Method	Internal: Establish parallel contact record	20041113
19	CONTACT_REC_DELETE	Instance method	Private	Method	Internal: Delete parallel contact record	20041113
20	CONTACT_REC_UPDATE	Instance method	Private	Method	Internal: Update parallel contact record	20041113
21	CONTROL_COMPLEX_CALL_POLLING	Instance method	Private	Method	Internal: Determine complex callstate polling status	20041214
22	CONTROL_START_CONTACT	Instance method	Private	Method	Internal: Determine when to invoke background function	20041112
23	CREATE_BROWSER_EVENT	Instance method	Private	Method	Internal: Create browser event	20041118
24	DO_CC_LOGIN	Instance method	Public	Method	Log on to Contact Center	20041027
25	DO_REQUEST_SAVEAD_VETOED	Instance method	Public	Method	Deny save request for item attached	20041027
26	DO_TRIGGER_IAD_UPDATED	Instance method	Public	Method	Trigger item attached data update	20041027
27	GBEV_CONTACT_ACCEPTED	Instance method	Private	Method	Internal: Generate MCM and BSPI ContactAccepted	20041206
28	GBEV_CONTACT_CHANGED	Instance method	Private	Method	Internal: Generate MCM ContactChanged	20041206
29	GBEV_CONTACT_ENDED	Instance method	Private	Method	Internal: Generate MCM and BSPI ContactEnded	20041206
30	GBEV_CONTACT_STARTED	Instance method	Private	Method	Internal: Generate MCM and BSPI ContactStarted	20041117
31	GET_ACTIVE_HANDLE	Instance method	Private	Method	Internal: Get SAPphone handle of most recently active call	20050111
32	GET_CALLSTATE	Instance method	Private	Method	Internal: Get callstate and compare with previous	20041113
33	GET_COMMON_BEV_CONTEXT	Instance method	Private	Method	Internal: Get MCM contact context	20041118
34	GET_CONTACT_RECORD	Instance method	Private	Method	Internal: Get reference to contact	20041113
35	GET_HELD_HANDLE	Instance method	Private	Method	Internal: Get SAPphone handle of most recently held call	20041118
36	GET_IAD	Instance method	Public	Method	Get Item-Attached Data	20041027
37	GET_ICWC_CSTATE	Instance method	Private	Method	Internal: Get IC-WC connection state code from handle	20041118
38	GET_INSTANCE	Static method	Public	Method	Get Instance	20041027
39	GET_REF_FROM_HANDLE	Static method	Public	Method	Given handle, return reference to corresponding SESSION	20041112
40	GET_SPH_CALLINFO	Instance method	Private	Method	Internal: Extract data from callstate table for handle	20041113
41	GET_SPH_CALLSTATE_HANDLES	Instance method	Private	Method	Internal: Obtain handle lists from current and new callstate	20041113
42	GET_SPH_CSTATE	Instance method	Private	Method	Internal: Get SAPphone connection state from handle	20041113
43	ICWC_USER_STATE_REQUEST	Instance method	Private	Method	Request for user state	20041118
44	ON_CLIENT_ACTION_MESSAGE	Instance method	Public	Event handling method	Client action message	20041027
45	ON_CLIENT_USER_STATE_MESSAGE	Instance method	Public	Event handling method	Client user state message	20041027
46	RELATED_HANDLE_MERGE	Instance method	Private	Method	Internal: Determine if handle pair should be merged	20041113
47	REMOVE_EIAD	Instance method	Protected	Method	Remove External Item Attached Data	20050113
48	REMOVE_EXTRA_QUEUE	Instance method	Public	Method	Remove extra queue	20041027
49	RETURN_WAITFORCALL_RESULTS	Instance method	Public	Method	Waitforcall result return mechanism	20041112
50	SET_APP_POLL	Static method	Public	Method	Application driven polling	20041231
51	SET_COMPLEXCALL	Instance method	Private	Method	Set the complex call polling on or off using SAM	20041221
52	SET_EXTRA_QUEUE	Instance method	Public	Method	Set extra queue	20041027
53	SET_IAD	Instance method	Public	Method	Set Item-Attached Data	20041027
54	SET_IS_LOGGEDON	Instance method	Private	Method	set flag for already logged on	20050204
55	SET_WORKMODE	Instance method	Private	Method	Internal: Set workmode	20041118
56	SHUTDOWN_SESSION	Static method	Public	Method	Shutdown another SPH BSP session	20041229
57	SIMULATE_INBOUND_CALL_PROCESS	Instance method	Private	Method	Internal: GET_CALLSTATE new inbound call process	20041113
58	START_CONTACT	Instance method	Private	Method	Internal: Start background SP_WAITFORCALL function	20041112
59	TRANSLATE_FROM_SIMHANDLE	Instance method	Private	Method	Internal: Translate input (sim) handle to SAPphone handle	20041118
60	TRANSLATE_ICWC_CSTATE	Instance method	Private	Method	Internal: Translate IC-WC cstate code to text element	20041117
61	TRANSLATE_TO_SIMHANDLE	Instance method	Private	Method	Internal: Translate input (SAPphone) handle to sim handle	20041118
62	UPDATE_CALLSTATE	Instance method	Private	Method	Internal: Update callstate based on telephony operation	20041113
63	WSB_ACCEPT	Instance method	Private	Method	Accept call	20041118
64	WSB_ALTERNATE	Instance method	Private	Method	Alternate between held and active calls	20041118
65	WSB_CONFERENCE	Instance method	Private	Method	Create conference call	20041118
66	WSB_CONSULT	Instance method	Private	Method	Make consultation call	20041118
67	WSB_DIAL	Instance method	Private	Method	Make outbound call	20041118
68	WSB_DROPPARTY	Instance method	Private	Method	Drop party from call	20041118
69	WSB_END_CONTACT	Instance method	Private	Method	End current contact	20041118
70	WSB_HANGUP	Instance method	Private	Method	Hang-up call	20041118
71	WSB_HOLD	Instance method	Private	Method	Place call on hold	20041118
72	WSB_RECONNECT	Instance method	Private	Method	Reconnect held call, drop consultation call	20041118
73	WSB_REFRESH	Instance method	Private	Method	User generated REFRESH request	20041118
74	WSB_REJECT	Instance method	Private	Method	Reject call	20041118
75	WSB_SET_WORKMODE	Instance method	Private	Method	Set agent workmode	20041118
76	WSB_TRANSFER	Instance method	Private	Method	Blind transfer call	20041118
77	WSB_UNHOLD	Instance method	Private	Method	Retrieve call from hold	20041118
78	WSB_WARM_TRANSFER	Instance method	Private	Method	Warm transfer call	20041118

Events

Class CL_CRM_IC_CCS_SPH_SESSION has no event.

Types

Class CL_CRM_IC_CCS_SPH_SESSION has no local type.

Method Signatures

Method ABAP_LOGIN Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CCID	Value transfer	☐	Type reference (TYPE)	STRING			20041110
2	Importing	HOSTNAME	Value transfer	☑	Type reference (TYPE)	STRING		Host-Name	20050222

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041228
2	CX_CRM_MCM_EXCEPTION	☐		20041207
3	CX_IC_CCS_SPH_EXCEPTION	☐	SAPphone Exception	20050210

Method ABAP_SHUTDOWN Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	SHUTDOWN_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20041227

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method ABAP_TRANSFERINT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CONTROL	Call by reference	☐	Type reference (TYPE)	ICWCT_NVPTAB		Steuerungsdaten	20041209
2	Importing	INT_ID	Call by reference	☐	Type reference (TYPE)	STRING		Interaktions-ID	20041209

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041209

Method ADD_ERROR_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	REQUEST	Call by reference	☐	Type reference (TYPE)	ICWCT_BEV			20041209

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041209

Method ADD_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	REQUEST	Call by reference	☐	Type reference (TYPE)	ICWCT_BEV			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method APPEND_EIAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CV_IAD	Call by reference	☐	Type reference (TYPE)	STRING			20050113
2	Importing	IT_CALLDATA	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_IOCONT_TAB			20050113

Method APPEND_EIAD on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method ATTACH_SIMHANDLE_CALLDATA Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONSULTATION_HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041201
2	Importing	MASTER_HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041201

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041201

Method BEV_BSPINVOKE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CODE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	P1	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 1	20041118
3	Importing	P10	Call by reference	☑	Type reference (TYPE)	STRING			20041118
4	Importing	P2	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 2	20041118
5	Importing	P3	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 3	20041118
6	Importing	P4	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 4	20041118
7	Importing	P5	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 5	20041118
8	Importing	P6	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 6	20041118
9	Importing	P7	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 7	20041118
10	Importing	P8	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 8	20041118
11	Importing	P9	Call by reference	☑	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method BEV_BSPI_ERROR Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MSGID	Call by reference	☐	Type reference (TYPE)	STRING			20041130
2	Importing	MSGNUM	Call by reference	☐	Type reference (TYPE)	STRING			20041130
3	Importing	MSGTYPE	Call by reference	☐	Type reference (TYPE)	STRING			20041130
4	Importing	P1	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 1	20041130
5	Importing	P2	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 2	20041130
6	Importing	P3	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 3	20041130
7	Importing	P4	Call by reference	☑	Type reference (TYPE)	STRING		Parameter 4	20041130

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041130

Method BEV_INTERENDED Signature

Method BEV_INTERENDED on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041130

Method BEV_MCM Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041118
2	Importing	COMMON	Call by reference	☑	Type reference (TYPE)	ICWCT_BEV_COMMON			20041118
3	Importing	CON_ACCREQ	Call by reference	☑	Type reference (TYPE)	STRING			20041118
4	Importing	CON_DIALEDNUMBER	Call by reference	☑	Type reference (TYPE)	STRING			20041118
5	Importing	CON_DURATION	Call by reference	☑	Type reference (TYPE)	STRING			20041118
6	Importing	CON_DUROFACC	Call by reference	☑	Type reference (TYPE)	STRING			20041118
7	Importing	CON_DUROFSTATE	Call by reference	☑	Type reference (TYPE)	STRING			20041118
8	Importing	CON_FROM	Call by reference	☑	Type reference (TYPE)	STRING			20041118
9	Importing	CON_ID	Call by reference	☑	Type reference (TYPE)	STRING			20041118
10	Importing	CON_INBOUND	Call by reference	☑	Type reference (TYPE)	STRING			20041118
11	Importing	CON_OUTBOUND	Call by reference	☑	Type reference (TYPE)	STRING			20041118
12	Importing	CON_STATUS	Call by reference	☑	Type reference (TYPE)	STRING			20041118
13	Importing	CON_STATUSTYPE	Call by reference	☑	Type reference (TYPE)	STRING			20041118
14	Importing	CON_TIMEOUT	Call by reference	☑	Type reference (TYPE)	STRING			20041118
15	Importing	CON_TO	Call by reference	☑	Type reference (TYPE)	STRING			20041118
16	Importing	CON_TYPE	Call by reference	☑	Type reference (TYPE)	STRING			20041118
17	Importing	EVENTNAME	Call by reference	☐	Type reference (TYPE)	STRING			20041118
18	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041118
19	Importing	PARTY	Call by reference	☑	Type reference (TYPE)	ICWCT_STRINGTAB			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method BEV_QUEUECURRENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	QUEUE	Call by reference	☐	Type reference (TYPE)	STRING			20041130

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041130

Method BEV_QUEUETOOLTIP Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHSADSTEXT	Call by reference	☐	Type reference (TYPE)	STRING			20041130
2	Importing	QUEUESTEXT	Call by reference	☐	Type reference (TYPE)	STRING			20041130

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041130

Method BEV_USERSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	USERSTATE	Call by reference	☐	Type reference (TYPE)	STRING			20041130
2	Importing	USERSTATE_TEXT	Call by reference	☐	Type reference (TYPE)	STRING			20041130

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041130

Method COMPARE_SPH_CALLSTATE_HANDLES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Exporting	COMMON_HANDLE_LIST	Call by reference	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113
2	Exporting	CREATED_HANDLE_LIST	Call by reference	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113
3	Exporting	DROPPED_HANDLE_LIST	Call by reference	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113
4	Importing	NEW_HANDLE_LIST	Call by reference	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113
5	Exporting	N_COMMON_HANDLES	Call by reference	☐	Type reference (TYPE)	I			20041113
6	Exporting	N_CREATED_HANDLES	Call by reference	☐	Type reference (TYPE)	I			20041113
7	Exporting	N_DROPPED_HANDLES	Call by reference	☐	Type reference (TYPE)	I			20041113
8	Importing	OLD_HANDLE_LIST	Call by reference	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113

Method COMPARE_SPH_CALLSTATE_HANDLES on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method COMPLEX_CALL_POLL Signature

Method COMPLEX_CALL_POLL on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041222

Method CONSTRUCTOR Signature

Method CONSTRUCTOR on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.
Method CONSTRUCTOR on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method CONTACT_REC_CREATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLDATA	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_IOCONT_TAB			20041113
2	Importing	CALLINFO	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_CINFO_TAB			20041113
3	Importing	CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113
4	Importing	CONSULT_FROM_HANDLE	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041113
5	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method CONTACT_REC_DELETE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method CONTACT_REC_UPDATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113
2	Importing	NEW_CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method CONTROL_COMPLEX_CALL_POLLING Signature

Method CONTROL_COMPLEX_CALL_POLLING on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041214
2	CX_SAM_MESSAGING_EXCEPTION	☐		20041221

Method CONTROL_START_CONTACT Signature

Method CONTROL_START_CONTACT on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.
Method CONTROL_START_CONTACT on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method CREATE_BROWSER_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	REQUEST	Call by reference	☐	Type reference (TYPE)	ICWCT_BEV			20041118
2	Returning	RESPEVENT	Value transfer	☐	Type reference (TYPE)	ICWCT_RESPEVENT			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method DO_CC_LOGIN Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_PROXYMSG_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041028
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041228

Method DO_REQUEST_SAVEAD_VETOED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method DO_REQUEST_SAVEAD_VETOED on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method DO_TRIGGER_IAD_UPDATED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method DO_TRIGGER_IAD_UPDATED on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GBEV_CONTACT_ACCEPTED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041206
2	Importing	NEW_CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041206

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041206

Method GBEV_CONTACT_CHANGED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041206
2	Importing	NEW_CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041206

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041206

Method GBEV_CONTACT_ENDED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041206
2	Importing	NEW_CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041206

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041206

Method GBEV_CONTACT_STARTED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLDATA	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_IOCONT_TAB			20041117
2	Importing	CALLINFO	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_CINFO_TAB			20041117
3	Importing	CONSULT_FROM_HANDLE	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041117
4	Importing	CSTATE	Call by reference	☐	Type reference (TYPE)	I	ICWCT_STATUS_ALERTING		20041117
5	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041117
6	Importing	NEW_CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041117

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041117

Method GET_ACTIVE_HANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	HANDLE	Value transfer	☐	Type reference (TYPE)	SP_HANDLE			20050111

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20050111

Method GET_CALLSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	USER_REQUESTED	Call by reference	☐	Type reference (TYPE)	BOOLEAN		Boolesche Variable (X=wahr, -=falsch, leer=unbekannt)	20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method GET_COMMON_BEV_CONTEXT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041118
2	Returning	COMMON	Value transfer	☐	Type reference (TYPE)	ICWCT_BEV_COMMON			20041118
3	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041118

Method GET_COMMON_BEV_CONTEXT on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_CONTACT_RECORD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	CONTACT	Value transfer	☐	Object reference (TYPE REF TO)	ICWCT_CONTACT			20041113
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113

Method GET_CONTACT_RECORD on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_HELD_HANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	HANDLE	Value transfer	☐	Type reference (TYPE)	SP_HANDLE			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method GET_IAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method GET_IAD on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_ICWC_CSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041118
2	Returning	CSTATE	Value transfer	☐	Type reference (TYPE)	I			20041118
3	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041118

Method GET_ICWC_CSTATE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_INSTANCE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_INSTANCE	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_IC_CCS_SPH_SESSION			20041027

Method GET_INSTANCE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_REF_FROM_HANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	SESSION_HANDLE	Call by reference	☐	Type reference (TYPE)	ICWCT_HANDLE			20041112
2	Exporting	SESSION_REF	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_IC_CCS_SPH_SESSION			20041112

Method GET_REF_FROM_HANDLE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_SPH_CALLINFO Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113
2	Returning	EXTRACT	Value transfer	☐	Type reference (TYPE)	ICWCT_CALLSTATE_EXTRACT			20041113
3	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113

Method GET_SPH_CALLINFO on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_SPH_CALLSTATE_HANDLES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113
2	Exporting	HANDLE_LIST	Value transfer	☐	Type reference (TYPE)	ICWCT_SP_HANDLE_TAB			20041113

Method GET_SPH_CALLSTATE_HANDLES on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method GET_SPH_CSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113
3	Returning	STATE	Value transfer	☐	Type reference (TYPE)	SP_CSTATE			20041113

Method GET_SPH_CSTATE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method ICWC_USER_STATE_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	SEND_TOOLTIP	Call by reference	☐	Type reference (TYPE)	BOOLEAN	ICWCT_TRUE		20041118
2	Importing	SEND_WORKMODE	Call by reference	☐	Type reference (TYPE)	BOOLEAN	ICWCT_TRUE		20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method ON_CLIENT_ACTION_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MESSAGE	Call by reference	☐	Attribute reference (LIKE)				20041112

Method ON_CLIENT_ACTION_MESSAGE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method ON_CLIENT_USER_STATE_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MESSAGE	Call by reference	☐	Attribute reference (LIKE)				20041112

Method ON_CLIENT_USER_STATE_MESSAGE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method RELATED_HANDLE_MERGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB		Anrufstatus	20041113
2	Importing	NEW_HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113
3	Importing	OLD_HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113
4	Returning	RESULT	Value transfer	☐	Type reference (TYPE)	BOOLEAN		Boolesche Variable (X=wahr, -=falsch, leer=unbekannt)	20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041228

Method REMOVE_EIAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CV_IAD	Call by reference	☐	Type reference (TYPE)	STRING			20050113

Method REMOVE_EIAD on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method REMOVE_EXTRA_QUEUE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method REMOVE_EXTRA_QUEUE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method RETURN_WAITFORCALL_RESULTS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLDATA	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_IOCONT_TAB			20041113
2	Importing	CALLINFO	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_CINFO_TAB			20041113
3	Importing	EXTCALLS_PER_EXTENSION	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB		Anrufstatus	20041113
4	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113
5	Importing	REASON	Call by reference	☐	Type reference (TYPE)	SP_REASON			20041113

Method RETURN_WAITFORCALL_RESULTS on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method SET_APP_POLL Signature

Method SET_APP_POLL on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.

#	Exception	Resumable	Description	Created on
1	CX_SAM_MESSAGING_EXCEPTION	☐		20041231

Method SET_COMPLEXCALL Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	REFRESH_INTERVAL	Call by reference	☐	Type reference (TYPE)	STRING			20041221
2	Importing	S_HANDLES	Call by reference	☐	Type reference (TYPE)	STRING			20041221

#	Exception	Resumable	Description	Created on
1	CX_SAM_MESSAGING_EXCEPTION	☐		20041221

Method SET_EXTRA_QUEUE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method SET_EXTRA_QUEUE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method SET_IAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_MESSAGE_OUT	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027
2	Importing	IV_MESSAGE_IN	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_PROXY_MSG		MCM-Session Proxy-Nachricht	20041027

Method SET_IAD on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method SET_IS_LOGGEDON Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IS_LOGGED_ON	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20050204

Method SET_IS_LOGGEDON on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method SET_WORKMODE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	NR_WORKMODE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	WORKMODE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method SHUTDOWN_SESSION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	SESSION_URL	Call by reference	☐	Type reference (TYPE)	STRING			20041229

Method SHUTDOWN_SESSION on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method SIMULATE_INBOUND_CALL_PROCESS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALLSTATE	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB		Anrufstatus	20041113
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	SP_HANDLE			20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041227

Method START_CONTACT Signature

Method START_CONTACT on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.
Method START_CONTACT on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method TRANSLATE_FROM_SIMHANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	HANDLE	Value transfer	☐	Type reference (TYPE)	STRING			20041118
2	Importing	SIMHANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

Method TRANSLATE_FROM_SIMHANDLE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method TRANSLATE_ICWC_CSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CSTATE	Call by reference	☐	Type reference (TYPE)	I			20041117
2	Returning	TEXT	Value transfer	☐	Type reference (TYPE)	STRING			20041117

Method TRANSLATE_ICWC_CSTATE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method TRANSLATE_TO_SIMHANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Returning	SIMHANDLE	Value transfer	☐	Type reference (TYPE)	STRING			20041118

Method TRANSLATE_TO_SIMHANDLE on class CL_CRM_IC_CCS_SPH_SESSION has no exception.

Method UPDATE_CALLSTATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	EXTCALLS_PER_EXTENSION	Call by reference	☐	Type reference (TYPE)	ICWCT_SPH_TCSTAT_TAB			20041113
2	Importing	I_CONN	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041113
3	Importing	I_DEST	Call by reference	☑	Type reference (TYPE)	SP_TELNO			20041113
4	Importing	I_HELD	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041113
5	Importing	O_CONN	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041113
6	Importing	O_DATA	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_IOCONT_TAB			20041113
7	Importing	O_HELD	Call by reference	☑	Type reference (TYPE)	SP_HANDLE			20041113
8	Importing	O_INFO	Call by reference	☑	Type reference (TYPE)	ICWCT_SPH_CINFO_TAB			20041113
9	Importing	SOURCE	Call by reference	☐	Type reference (TYPE)	ICWCT_CS_SOURCE			20041113

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041221

Method WSB_ACCEPT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_ALTERNATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_CONFERENCE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_CONSULT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
3	Importing	NEXT_STEP	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_DIAL Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_DROPPARTY Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	PARTY	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_END_CONTACT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_HANGUP Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_HOLD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_RECONNECT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_REFRESH Signature

Method WSB_REFRESH on class CL_CRM_IC_CCS_SPH_SESSION has no parameter.

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_REJECT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_SET_WORKMODE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	NR_WORKMODE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	WORKMODE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_TRANSFER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
3	Importing	NEXT_ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20050518

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_UNHOLD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

Method WSB_WARM_TRANSFER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	HANDLE	Call by reference	☐	Type reference (TYPE)	STRING			20041118
2	Importing	NEXT_ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20050518

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_SPH_ERROR	☐		20041118

History

Last changed by/on	SAP	20130531
SAP Release Created in	500