SAP ABAP View CRMV_ERMS_REPDAT (Master Database View on Reporting Data)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-IC-EMS-MON (Application Component) Monitoring
     ⤷ CRM_ERMS_REPORTING (Package) CRM_ERMS_REPORTING

Basic Data

View Type	D	Database View
Database View	CRMV_ERMS_REPDAT
Short Description	Master Database View on Reporting Data
Root table	CRMD_ERMS_HEADER	Statistical data header

Table

#	Table Name	Foreign Table	Foreign Field	Foreign DIR
1	CRMD_ERMS_HEADER	CRMD_ERMS_HEADER
2	CRMD_ERMS_CONTNT
3	CRMD_ERMS_E21O
4	CRMD_ERMS_E2CASE
5	CRMD_ERMS_MTCHCA
6	CRMD_ERMS_MTCHRL
7	CRMD_ERMS_STEP
8	CRMD_ERMS_WFFLDS

Join Conditions

#	Table Name	Field Name	Negation	Operator	Constants	Cont. line	AND/OR	Offset	F Length	Mco Field
1	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
2	CRMD_ERMS_CONTNT	MANDT	JR	EQ			AND	0	0
3	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
4	CRMD_ERMS_CONTNT	CON_ID	JR	EQ			AND	0	0
5	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
6	CRMD_ERMS_E21O	MANDT	JR	EQ			AND	0	0
7	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
8	CRMD_ERMS_E21O	CON_ID	JR	EQ			AND	0	0
9	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
10	CRMD_ERMS_E2CASE	MANDT	JR	EQ			AND	0	0
11	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
12	CRMD_ERMS_E2CASE	CON_ID	JR	EQ			AND	0	0
13	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
14	CRMD_ERMS_MTCHCA	MANDT	JR	EQ			AND	0	0
15	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
16	CRMD_ERMS_MTCHCA	CON_ID	JR	EQ			AND	0	0
17	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
18	CRMD_ERMS_MTCHRL	MANDT	JR	EQ			AND	0	0
19	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
20	CRMD_ERMS_MTCHRL	CON_ID	JR	EQ			AND	0	0
21	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
22	CRMD_ERMS_STEP	MANDT	JR	EQ			AND	0	0
23	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
24	CRMD_ERMS_STEP	CON_ID	JR	EQ			AND	0	0
25	CRMD_ERMS_HEADER	MANDT	JL	EQ				0	0
26	CRMD_ERMS_WFFLDS	MANDT	JR	EQ			AND	0	0
27	CRMD_ERMS_HEADER	CON_ID	JL	EQ				0	0
28	CRMD_ERMS_WFFLDS	CON_ID	JR	EQ				0	0

View Fields

#	View field	Table	Field	Maintenance Flag	Key	Data element	Mod	Short Description
1	MANDT	CRMD_ERMS_HEADER	MANDT		☐	MANDT	☐	Client
2	CON_ID	CRMD_ERMS_HEADER	CON_ID		☐	CRMT_ERMS_CONNECTION_ID	☐	E-Mail ID for E-Mail Response Management System (ERMS)
3	CON_DIRECT	CRMD_ERMS_HEADER	CON_DIRECT		☐	CRMT_ERMS_CONNECTION_DIR	☐	Connection Direction
4	EXT_ADDR	CRMD_ERMS_HEADER	EXT_ADDR		☐	CRMT_ERMS_ADDRESS	☐	Address
5	INT_ADDR	CRMD_ERMS_HEADER	INT_ADDR		☐	CRMT_ERMS_ADDRESS	☐	Address
6	START_TMSP	CRMD_ERMS_HEADER	START_TMSP		☐	CRMT_ERMS_TIMESTAMP	☐	UTC Timestamp (YYYYMMDDhhmmss)
7	CREATE_ON	CRMD_ERMS_HEADER	CREATE_ON		☐	CRMT_ERMS_CREATED_ON	☐	Created On Date
8	CHANGE_ON	CRMD_ERMS_HEADER	CHANGE_ON		☐	CRMT_ERMS_CHANGED_ON	☐	Last Changed On
9	STATUS	CRMD_ERMS_HEADER	STATUS		☐	CRMT_ERMS_STATUS	☐	E-Mail Status
10	ORG_UNIT	CRMD_ERMS_HEADER	ORG_UNIT		☐	CRMT_ERMS_ORG	☐	Organizational Unit
11	HANDLING_TIME	CRMD_ERMS_HEADER	HANDLING_TIME		☐	CRMT_ERMS_DURATION	☐	Duration
12	RESPONSE_TIME	CRMD_ERMS_HEADER	RESPONSE_TIME		☐	CRMT_ERMS_DURATION	☐	Duration
13	IN_SL	CRMD_ERMS_HEADER	IN_SL		☐	CRMT_ERMS_IN_SL	☐	In Service Level
14	WEBFORM_ID	CRMD_ERMS_HEADER	WEBFORM_ID		☐	CRMT_ERMS_WEBFORM_ID	☐	Web Form ID
15	EMAIL_TYPE	CRMD_ERMS_HEADER	EMAIL_TYPE		☐	CRMT_ERMS_COMMUNICATION_TYPE	☐	Communication Type
16	FINAL	CRMD_ERMS_HEADER	FINAL		☐	CRMT_ERMS_FINAL	☐	Final
17	BW_EXTRACT	CRMD_ERMS_HEADER	BW_EXTRACT		☐	CRMT_ERMS_EXTRACT	☐	BW Extraction Flag
18	DOC_SEQ_NO	CRMD_ERMS_CONTNT	SEQ_NO		☐	CRM_ERMS_DSEQNO	☐	Attachment Sequence Number
19	SUBJECT	CRMD_ERMS_CONTNT	SUBJECT		☐	CRM_ERMS_SUBJECT	☐	E-Mail Subject Line or Attachment Name
20	FIELD_SEQ_NO	CRMD_ERMS_WFFLDS	SEQ_NO		☐	CRM_ERMS_FSEQNO	☐	Web Form FIeld Sequence Number
21	STEP_NO	CRMD_ERMS_STEP	STEP_NO		☐	CRMT_ERMS_STEP_NO	☐	Step Number
22	STEP_DIRECTION	CRMD_ERMS_STEP	STEP_DIRECTION		☐	CRMT_ERMS_STEP_DIRECTION	☐	Step Direction
23	EVENT	CRMD_ERMS_STEP	EVENT		☐	CRMT_ERMS_EVENT	☐	E-Mail Event
24	FIRST_ORG_UNIT	CRMD_ERMS_STEP	FIRST_ORG_UNIT		☐	CRMT_ERMS_ORG	☐	Organizational Unit
25	SECOND_ORG_UNIT	CRMD_ERMS_STEP	SECOND_ORG_UNIT		☐	CRMT_ERMS_ORG	☐	Organizational Unit
26	FIRST_AGENT	CRMD_ERMS_STEP	FIRST_AGENT		☐	CRMT_ERMS_ORG	☐	Organizational Unit
27	SECOND_AGENT	CRMD_ERMS_STEP	SECOND_AGENT		☐	CRMT_ERMS_ORG	☐	Organizational Unit
28	EVENT_TMSP	CRMD_ERMS_STEP	EVENT_TMSP		☐	CRMT_ERMS_TIMESTAMP	☐	UTC Timestamp (YYYYMMDDhhmmss)
29	DURATION	CRMD_ERMS_STEP	DURATION		☐	CRMT_ERMS_DURATION	☐	Duration
30	TOTAL_DURATION	CRMD_ERMS_STEP	TOTAL_DURATION		☐	CRMT_ERMS_DURATION	☐	Duration
31	TRANSFER_NO	CRMD_ERMS_STEP	TRANSFER_NO		☐	CRMT_ERMS_TRANSFER_NO	☐	Connection Step Transfer Number
32	ORDER_GUID	CRMD_ERMS_E21O	ORDER_GUID		☐	CRMT_OBJECT_GUID	☐	GUID of a CRM Order Object
33	CASE_GUID	CRMD_ERMS_E2CASE	CASE_GUID		☐	SCMG_CASE_GUID	☐	Technical Case Key (Case GUID)

Maintenance Status

Access

☑   read only

☐   read and change

☐   Time-dependent views: like U, validity data like ' '

☐   read, change, delete and insert

Delivery Class
Data Browser/Table View Maintenance	Display/Maintenance Allowed with Restrictions

History

Last changed by/on	SAP	20110908
SAP Release Created in	500