SAP ABAP Table CRMD_ERMS_HEADER (Statistical data header)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-IC-EMS-MON (Application Component) Monitoring
     ⤷ CRM_ERMS_REPORTING (Package) CRM_ERMS_REPORTING

Basic Data

Table Category	TRANSP	Transparent table
Transparent table	CRMD_ERMS_HEADER	Table Relationship Diagram
Short Description	Statistical data header

Delivery and Maintenance

Pool/cluster
Delivery Class	A	Application Table (Master- and Transaction Data)
Data Browser/Table View Maintenance	X	Display/Maintenance Allowed

Components

	Field	Key	Data Element	Domain	Data Type	Length	Decimal Places	Short Description	Check table
1	MANDT	☑	MANDT	MANDT	CLNT	3	0	Client	*
2	CON_ID	☑	CRMT_ERMS_CONNECTION_ID	CRM_ERMS_CONNECTION_ID	CHAR	34	0	E-Mail ID for E-Mail Response Management System (ERMS)
3	CON_DIRECT	☐	CRMT_ERMS_CONNECTION_DIR	CRM_ERMS_CONNECTION_DIR	CHAR	1	0	Connection Direction
4	EXT_ADDR	☐	CRMT_ERMS_ADDRESS	CRM_ERMS_ADDRESS	CHAR	241	0	Address
5	INT_ADDR	☐	CRMT_ERMS_ADDRESS	CRM_ERMS_ADDRESS	CHAR	241	0	Address
6	START_TMSP	☐	CRMT_ERMS_TIMESTAMP	CRM_ERMS_TIMESTAMP	DEC	15	0	UTC Timestamp (YYYYMMDDhhmmss)
7	CREATE_ON	☐	CRMT_ERMS_CREATED_ON	DATS	DATS	8	0	Created On Date
8	CHANGE_ON	☐	CRMT_ERMS_CHANGED_ON	DATS	DATS	8	0	Last Changed On
9	STATUS	☐	CRMT_ERMS_STATUS	CRM_ERMS_STATUS	CHAR	3	0	E-Mail Status	*
10	ORG_UNIT	☐	CRMT_ERMS_ORG	BU_PARTNER	CHAR	10	0	Organizational Unit	*
11	HANDLING_TIME	☐	CRMT_ERMS_DURATION	CRM_ERMS_DURATION	DEC	13	0	Duration
12	RESPONSE_TIME	☐	CRMT_ERMS_DURATION	CRM_ERMS_DURATION	DEC	13	0	Duration
13	IN_SL	☐	CRMT_ERMS_IN_SL	CRM_ERMS_IN_SL	INT4	10	0	In Service Level
14	WEBFORM_ID	☐	CRMT_ERMS_WEBFORM_ID	CRM_ERMS_WEBFORM_ID	CHAR	30	0	Web Form ID
15	EMAIL_TYPE	☐	CRMT_ERMS_COMMUNICATION_TYPE	CRM_ERMS_COMMUNICATION_TYPE	CHAR	1	0	Communication Type
16	FINAL	☐	CRMT_ERMS_FINAL	CRM_ERMS_FLAG	CHAR	1	0	Final
17	BW_EXTRACT	☐	CRMT_ERMS_EXTRACT	CRM_ERMS_FLAG	CHAR	1	0	BW Extraction Flag
18	WORKITEM_ID	☐	SWW_WIID	SWW_WIID	NUMC	12	0	Work item ID	*
19	ESCALATION_TYPE	☐	CRMT_ERMS_ESCAL_TYPE	CRMT_ERMS_ESCAL_TYPE	CHAR	1	0	Escalation Type
20	ESCALATION_TIME	☐	CRMT_ERMS_ESCAL_TIME	CRM_ERMS_TIMESTAMP	DEC	15	0	Escalation Time
21	ESC_TIME_IN_HRS	☐	CRMT_ERMS_ESC_TIME_HRS_2000	CRMT_ERMS_ESC_TIME_HRS_2000	DEC	13	2	Escalation Time stamp (hours since Jan, 01 00:00)
22	RESP_AGENT	☐	CRMT_ERMS_AGENT	CRMT_ERMS_AGENT	CHAR	10	0	Responsible Agent
23	CMS_ID	☐	CRMT_IC_MDB_CCID	CRMT_IC_DCHAR32	CHAR	32	0	Interaction Center ID

History

Last changed by/on	SAP	20110908
SAP Release Created in	100