SAP ABAP Function Module CRM_CIC_AGENTSKILLS (List of Agent Skills)
Hierarchy
☛
BBPCRM (Software Component) BBPCRM
⤷
CRM-IC-MDB (Application Component) Manager Dashboard
⤷
CRM_IC_MDB (Package) Interaction Center Manager Dashboard
BBPCRM (Software Component) BBPCRM⤷
CRM-IC-MDB (Application Component) Manager Dashboard⤷
CRM_IC_MDB (Package) Interaction Center Manager Dashboard
Basic Data
| Function Module | CRM_CIC_AGENTSKILLS | List of Agent Skills |
| Function Group | CRM_CIC_ICMANAGER | ICMANAGER function modules |
| Program Name | SAPLCRM_CIC_ICMANAGER | |
| INCLUDE Name | LCRM_CIC_ICMANAGERU03 |
Parameters
| Type | Parameter Name | Typing | Associated Type | Default value | Optional | Pass Value | Short text |
|---|---|---|---|---|---|---|---|
 Importing |
ACT_WEGID | TYPE | GDSTR-WEGID | SPACE | Evaluation Path | ||
 Tables |
ROOT_OBJECTS | TYPE | HRROOTOB | Root Objects | |||
| Tables |
QUALI_TAB | TYPE | QUALI_PROF | Qualifications Profile | |||
| Tables |
AGENTLIST | TYPE | CRM_IC_AGENTS | Structure for agent id and names | |||
Processing Type
| Normal Function Module | |
 Remote-Enabled Module |
BaseXML supported |
| Update Module | Start immediately |
| Immediate Start, No Restart | |
| Start Delayed | |
| Coll.run | |
| JAVA Module Callable from ABAP | |
| Remote-Enabled JAVA Module | |
| Module Callable from JAVA |
History
| Last changed by/on | SAP | 20040219 |
| SAP Release Created in | 310 |
