Basic Data

Package		CRM_IC_MDB
Short Description		Interaction Center Manager Dashboard
Super package		CRM_IC_MANAGER	Interaction Center Management Tools
Main package indicator			Development Package
Created on/by		20040805	SAP

Package Content

Contained Tables / Views

Table Name	Short Description	Table Category	Delivery Class
CRM_IC_MDB_KF	Store Key Figure values for ICM Dashboard	TRANSP	A
CRM_IC_MDB_LIST	Store items for a profile - agent groups, queues, channels	TRANSP	A
CRM_IC_MDB_QGKFH	Queue group key figures header	TRANSP	A
CRM_IC_MDB_QGKFI	Queue group key figures item	TRANSP	A
CRM_IC_MDB_QGRP	Queue groups	TRANSP	A
CRM_MDB_PROFILES	Maintain Manager Dashboard Profiles	TRANSP	A
CRM_MDB_USERINFO	Table to store user information (supervisor)	TRANSP	L
CRM_MD_PROFILES	Maintain Manager Dashboard Profiles	TRANSP	S

Hierarchy

Software Component		BBPCRM	BBPCRM
SAP Release Created in		500
Application Component		CRM-IC-MDB (A4C0000042)	Manager Dashboard
Package		CRM_IC_MDB	Interaction Center Manager Dashboard