SAP ABAP IMG Activity SIMG_PHON310 (Number Conversion Rules for Inbound Calls)

Hierarchy

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SAP_BASIS (Software Component) SAP Basis Component
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BC-SRV (Application Component) Basis Services / Communication Interfaces
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SBSRVC (Package) Basis Services - Customizing

IMG Activity

ID	SIMG_PHON310	Number Conversion Rules for Inbound Calls
Transaction Code	S_BCE_68000216	IMG Activity: SIMG_PHON310
Created on	19981204
Customizing Attributes	SIMG_PHON310	Number Conversion Rules for Inbound Calls
Customizing Activity	SIMG_PHON310	Number Conversion Rules for Inbound Calls

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	SIMG_PHON310

Telephone numbers must have a specific form in order for SAPphone to be able to find the corresponding work center for a telephone number. Inbound calls are not, however, always received in this form. Therefore, you have to create rules that are used to convert the numbers into the correct form.

To find the work center, SAPphone requires the telephone numbers in the following form:

Extension only (if the name of the telephony server is specified)
Local area code, general prefix and extension (if the server name is not specified).

If more than one rule could be used for an inbound telephone number, the system uses the rule for which the number to be replaced contains the most digits of the telephone number.

Example

Inbound calls are transferred to the SAP System in the following form:

International calls: 0049 6227/34-....
National calls 06227/34-....
Local calls 34-....

The following rules must be created:

With transfer of server name

Numbers to replace New numbers Note

0049 6227/34- International calls

06227/34- National calls

34- local calls

Without transfer of server name:

The prefix of the telephony server has the format: (06227) 34

Numbers to replace New numbers Note

0049 6227/34- (06227) 34 International calls

06227/34- (06227) 34 National calls

34- (06227) 34 Local calls

Requirements

You have to know how your external telephony software transfers telephone numbers to the SAP System. If you use the SAPphone server, the name of the telephony server is also transferred for inbound calls. If you use other external telephony software, you can check whether the server name is transferred or not using the following procedure:

Initiate a call in your SAP System
Call SAPphone administration.
If the call could not be received, choose Utilities --> Assign inbound call.
The data that was transferred to the SAP System is listed in the log.

If the telephone system reports the called number depending on the caller (national, international), these cases must also be taken into account.

Recommendation

Activities

Create rules for all required number conversions. To create a rule, proceed as follows:

Execute the node Number conversion rules for inbound calls.
Choose New entries.
Enter the start of the number to be replaced (for example, 0049 6227/34-), the replacement number, and a comment (for example, international calls).
Save your entries.
Choose Back.

Further notes

This table also contains the rules for number conversion of fax numbers that enter the SAP System using SAPconnect.

Business Attributes

ASAP Roadmap ID	203	Establish Master Data
Mandatory / Optional	1	Mandatory activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Assigned Application Components

Documentation Object Class	Documentation Object Name	Current line number	Application Component	Application Component Name
SIMG	SIMG_PHON310	0	HLB0009023	Communication Services: Mail, Fax, SMS, Telephony

Maintenance Objects

Maintenance object type

Customizing Object

Assigned objects
Customizing Object	Object Type	Transaction Code	Sub-object	Do not Summarize	Skip Subset Dialog Box	Description for multiple selections
V_SXTELIN	V - View	SPH3	0000000001			Cust. SAPphone: Number Conversion, Inbound

History

Last changed by/on	SAP	20000427
SAP Release Created in

Object Hierarchy

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