SAP ABAP IMG Activity OLQN-MW (Define Response Monitoring)
Hierarchy
☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM (Application Component) Customer Relationship Management
     ⤷ CRM_APPLICATION (Package) All CRM Components Without Special Structure Packages
       ⤷ QI (Package) QM IMG and area menu
IMG Activity
ID OLQN-MW Define Response Monitoring  
Transaction Code S_ALR_87004423   IMG Activity: OLQN-MW 
Created on 19981222    
Customizing Attributes OLQN-MW   Define response monitoring 
Customizing Activity OLQN-MW   Define Response Monitoring 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name OLQN-MW    

In this step, you define the response time monitoring functions for notifications. For this purpose, you must first define response profiles and service profiles.

You must then assign these profiles to the quality notification types.

In the response profile, you define a sequence of standard tasks (based on the priority of the notification) that can be proposed in the notification and which must be carried out within a predefined period of time.

When the system processes a notification, it always assigns the tasks that have been selected on the basis of a response profile to the notification header.

The service profile defines the times during each work day when a notification is processed. You can also specify several time periods for each weekday and you can assign a separate response profile to each of these periods.

Requirements

  • You have maintained the task catalog.

Activities

  1. Define the response profiles your company needs to process the notifications. The field for the hierarchy level applies to the service notifications only; it serves no purpose for other notifications, since only one response profile can be assigned to each notification type.
  2. Define valid service profiles for your company. If necessary, specify corresponding response profiles for these service profiles.
  3. Identify the notification types for which response profiles or service profiles are to be predefined and maintain these assignments.

    Note that when you defined your service profiles, you may already have assigned a response profile to each service profile. This response profile overrides any response profile that you assign to the notification type. The response profile for the notification type only takes effect, if the notification is created outside of the service window.

Further notes

Service Windows

The processing times defined in the service profile are only valid for the tasks defined in these profiles that the system suggests for the notification header. The resulting processing deadlines take precedence over the basic dates that come from the notification priority.

Service Profile in the Service Contract

For more information about the service profile in the service contract, refer to the Notifications (CS-CM-SN/PM-WOC-MN) section in the SAP library.

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG OLQN-MW 0 ALR0077563 O  
SIMG OLQN-MW 1 BIO0000031 O  
SIMG OLQN-MW 2 HLA0006832 Processing Quality Notifications 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_T355E C - View cluster SM34 OLQN-MW Define Response Profile 
OIMF T - Individual transaction object OIMF OLQN-MW Define Service Profile 
V_TQ80_ESC V - View SM30 OLQN-MW Response Time Monitoring for Notification Type 
History
Last changed by/on SAP  19991124 
SAP Release Created in