Hierarchy
⤷ CRM (Application Component) Customer Relationship Management
⤷ CRM_APPLICATION (Package) All CRM Components Without Special Structure Packages
⤷ QI (Package) QM IMG and area menu
IMG Activity
ID | OLQN-MLB | Define Nonconformity Costs for Vendor Evaluation |
Transaction Code | S_ALR_87004326 | IMG Activity: OLQN-MLB |
Created on | 19981222 | |
Customizing Attributes | OLQN-MLB | Nonconformity costs for vendor evaluation |
Customizing Activity | OLQN-MLB | Nonconformity costs for vendor evaluation |
Document
Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
Document Name | OLQN-MLB |
In this step, you define an estimated amount for any work performed that relates to the nonconformity of goods (nonconformity costs, costs incurred as a consequence of defects), as a result of a quality notification.
If the buyer makes a vendor evaluation, the system gives the subcriteria quality/complaint a quality score that is calculated as follows: If no quality notifications exist, the vendor receives the highest possible quality score. This score decreases directly in proportion to the number of quality notifications for a given period, until the lowest quality score is reached. The proportional factor is the ratio of the average damage determined by the user (as a result of one complaint) to the weighted value of all deliveries within the given period. The value of the deliveries (value of vendor's sales) is weighted using a percentage share of business volume.
The system takes into account all quality notifications with origin Q2 (complaint against vendor) that have the status "Caused externally" and "Completed".
Quality as a Criterion in the Vendor Evaluation
The main criterion quality contains the automatically valuated subcriteria - goods receipt, audit and complaints.
- Goods Receipt (GR)
The goods receipt score is calculated from the quality score (QSc) for the inspection lots, according to the following formula:
QSc = (S1 + S2) / (n1 + n2)
- S1 = Sum of quality scores for the inspection lots
n1 = Number of inspection lots
n2 = Number of deliveries for materials with a quality information record, for which no inspection lots exist.
S2 = n2 * QScmax
You can break down the GR score for the vendor according to the material and the inspection type. - Audit:
The audit score is either the average quality score for the audits or is made up of the quality scores for the most recent audits. You can also enter an audit score manually.
- Complaints:
The complaints score is calculated from the number of complaints against the vendor, according to the following formula:
QSc = QScmin + (QScmax - QScmin) * (1 - (N * K) / (F * U))
QSc = QScmin if (N * K) > (F * U) - QScmin = Lower limit for QSc
QKZmax = Upper limit for QSc
N = Number of Q-notifications in the applicability period
K = Estimated nonconformity costs
F = Share of business volume for QSc calculation
U = Sales of the vendor in the applicability period
Example
Requirements
- The range of values for for the quality scores was defined in Basic Settings/ Settings at Client Level.
- The reference period and the business volume factor were defined in the Purchasing Organization Data for Vendor Evaluation.
Standard settings
Recommendation
Activities
If you use the vendor evaluation in the MM component and want to use the estimated complaints valuation to contribute to the criterion "Quality", define a currency value (number and unit) for the estimated nonconformity costs for each notification type.
Further notes
The denominator of the proportional factor mentioned above contains the weighted value of deliveries to the relevant purchasing organization in the reference period.
If this value is high, the quality score remains at its maximum level and the influence of the complaints on the quality score (whole number) only becomes apparent if there is a large number of corresponding quality notifications.
If this value is less than the estimated damage as a result of a quality notification, the quality score is reduced to its lowest level based on the existence of one quality notification.
Business Attributes
ASAP Roadmap ID | 204 | Establish Functions and Processes |
Mandatory / Optional | 2 | Optional activity |
Critical / Non-Critical | 2 | Non-critical |
Country-Dependency | A | Valid for all countries |
Assigned Application Components
Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
---|---|---|---|---|
SIMG | OLQN-MLB | 0 | (HLA0001813 A HLA0006218) |
Maintenance Objects
Maintenance object type | C | Customizing Object |
Assigned objects | ||||||
---|---|---|---|---|---|---|
Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
V_TQ80_LB | V - View | SM30 | V_TQ80_LB | Valuation of nonconformities |
History
Last changed by/on | SAP | 19991223 |
SAP Release Created in |