Hierarchy
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC (Application Component) Interaction Center WinClient⤷
INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
| ID | OLIAOIME | Define Response Monitoring |
| Transaction Code | S_ALR_87000921 | IMG Activity: OLIAOIME |
| Created on | 19981222 | |
| Customizing Attributes | OLIAOIME | Define Response Monitoring |
| Customizing Activity | OLIAOIME | Define Response Monitoring |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | OLQN-MW |
In this step, you define the response time monitoring functions for notifications. For this purpose, you must first define response profiles and service profiles.
You must then assign these profiles to the quality notification types.
In the response profile, you define a sequence of standard tasks (based on the priority of the notification) that can be proposed in the notification and which must be carried out within a predefined period of time.
When the system processes a notification, it always assigns the tasks that have been selected on the basis of a response profile to the notification header.
The service profile defines the times during each work day when a notification is processed. You can also specify several time periods for each weekday and you can assign a separate response profile to each of these periods.
Requirements
- You have maintained the task catalog.
Activities
- Define the response profiles your company needs to process the notifications. The field for the hierarchy level applies to the service notifications only; it serves no purpose for other notifications, since only one response profile can be assigned to each notification type.
- Define valid service profiles for your company. If necessary, specify corresponding response profiles for these service profiles.
- Identify the notification types for which response profiles or service profiles are to be predefined and maintain these assignments.
Note that when you defined your service profiles, you may already have assigned a response profile to each service profile. This response profile overrides any response profile that you assign to the notification type. The response profile for the notification type only takes effect, if the notification is created outside of the service window.
Further notes
Service Windows
The processing times defined in the service profile are only valid for the tasks defined in these profiles that the system suggests for the notification header. The resulting processing deadlines take precedence over the basic dates that come from the notification priority.
Service Profile in the Service Contract
For more information about the service profile in the service contract, refer to the Notifications (CS-CM-SN/PM-WOC-MN) section in the SAP library.
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | OLQN-MW | 0 | ALR0077563 O | |
| SIMG | OLQN-MW | 1 | BIO0000031 O | |
| SIMG | OLQN-MW | 2 | HLA0006832 | Processing Quality Notifications |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| V_T355E | C - View cluster | SM34 | Define response profile | |||
| OIMF | T - Individual transaction object | OIMF | Define Service Profile | |||
| V_TQ80_ESC | V - View | SM30 | Response Time Monitoring for Notification Type |
History
| Last changed by/on | SAP | 19991217 |
| SAP Release Created in |
