Hierarchy
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC (Application Component) Interaction Center WinClient⤷
INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
| ID | OLIAOIM7 | Assign Response Profile and Service Profile to Notification Types |
| Transaction Code | S_ALR_87000943 | IMG Activity: OLIAOIM7 |
| Created on | 19981222 | |
| Customizing Attributes | OLIAOIM7 | Assign Response Profile and Service Profile to Notification Types |
| Customizing Activity | OLIAOIM7 | Assign Response Profile and Service Profile to Notification Types |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | OLIAOIM7 |
In this work step, you can assign a service profile and a response profile to each notification type.
Note that you can have already assigned a response profile to each service profile for the definition of the service profile.
Notes
The setting made here is only effective if no response profile is assigned to the service profile.
Example
For certain tasks and priorities, you define an internal service profile 'ABC'. You also want to use a particular response profile for this.
You assign this response profile directly to the service profile 'ABC'.
In all other cases, the settings which are generally valid for the notification type should be used.
You can achieve this by assigning the service profile to the notification type and the response profile to the notification type.
In the special case of the service profile 'ABC'
If you make an additional setting here, the afore-mentioned setting is overriden for each notification type.
This means that the settings made here are finally decisive.
Requirements
The service profiles and response profiles should be maintained.
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 1 | Mandatory activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | OLIAOIM7 | 0 | HLA0006647 O HLA0006661 |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| V_TQ80_ESC | V - View | SM30 | IHREAKZEIT | Response Time Monitoring for Notification Type |
History
| Last changed by/on | SAP | 19981222 |
| SAP Release Created in |
