SAP ABAP IMG Activity CIC_V_CCMCTIQUEUEA (Assign Telephone Queues to CTI Profiles)
Hierarchy
☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-CIC (Application Component) Interaction Center WinClient
     ⤷ INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
ID CIC_V_CCMCTIQUEUEA Assign Telephone Queues to CTI Profiles  
Transaction Code S_ALR_87001283   IMG Activity: CIC_V_CCMCTIQUEUEA 
Created on 19981222    
Customizing Attributes CIC_V_CCMCTIQUEUEA   Assign Telephone Queues to CTI Profiles 
Customizing Activity CIC_V_CCMCTIQUEUEA   Assign Telephone Queues to CTI Profiles 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CIC_V_CCMCTIQUEUEA    

The CTI component makes the actual calls to SAPphone when CIC soft phone functions are used. CTI provides the telephony portion of the call center functionality to CIC.

This section allows you to create groups of queues. These groups of queues may be assigned to one (or many) agents, giving them the ability to login to these queues. Depending on call center policy, an agent or group of agents may have the ability to select the queues they login to, or always login to the same queue. Regardless of policy, the agent is assigned to this queue or set of queues via the above menu path.

The CTI Queue profile is the profile that groups the queues together. The telephone number of the queue is the directory number of the queue inside the telephone switch. The CTI Queue name is obtained from the client-independent queue setup; it is not created on this screen.

Business Attributes
ASAP Roadmap ID 105   Define functions and processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG CIC_V_CCMCTIQUEUEA 0 ALR0000136 Computer Telephony Integration 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_CCMCTIQUEUEA V - View SM30 0000000000 Assign Telephone Numbers to CTI Profiles 
History
Last changed by/on SAP  19990327 
SAP Release Created in