Hierarchy
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC (Application Component) Interaction Center WinClient⤷
INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
| ID | CIC_V_CCMCLBC | Make Profile Settings for Callbacks |
| Transaction Code | S_ALR_87001268 | IMG Activity: CIC_V_CCMCLBC |
| Created on | 19981222 | |
| Customizing Attributes | CIC_V_CCMCLBC | Make Profile Settings for Callbacks |
| Customizing Activity | CIC_V_CCMCLBC | Make Profile Settings for Callbacks |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | CIC_V_CCMCLBC |
In addition to the profiles defined for callback queues, further attributes can be maintained which significantly control the screen layout and functions.
These comprise:
- Callback partner
- Contact person
Callback partner
The callback partner can be represented in the SAP system using different objects, for example, it can be a customer, an employee, or a vendor. The entity with which the caller is linked is defined using manual selection or automatic selection, and displayed on the screen using the callback partner text. The manual selection can be specified using matchcode parameters; the automatic selection supplies the identified partner from the Business Data Display of the CIC Front Office. Additional data can be displayed and read using the look-up function. A sample function CCM_SAMPLE_GET_CALLER_INFO_SD is delivered with the system.
Contact person
The contact person, as an individual person, can also be named in the return call and found using manual or automatic selection. A matchcode is also chosen here for a manual selection, and for an automatic selection, the source from the Business Data Display can be entered.
Additional controls, such as the display of the region, can also be set.
Business Attributes
| ASAP Roadmap ID | 105 | Define functions and processes |
| Mandatory / Optional | 1 | Mandatory activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | CIC_V_CCMCLBC | 0 | ALR0000137 | Customer Interaction Center |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| V_CCMCLBC | V - View | SM30 | 0000000000 | Make Profile Settings for Callbacks |
History
| Last changed by/on | SAP | 19990326 |
| SAP Release Created in |
