SAP ABAP IMG Activity CIC_V_CCMCBQCLUST (Maintain Profile Assignments for Callbacks)
Hierarchy
☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-CIC (Application Component) Interaction Center WinClient
     ⤷ INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
ID CIC_V_CCMCBQCLUST Maintain Profile Assignments for Callbacks  
Transaction Code S_ALR_87001266   IMG Activity: CIC_V_CCMCBQCLUST 
Created on 19981222    
Customizing Attributes CIC_V_CCMCBQCLUST   Maintain Profile Assignments for Callbacks 
Customizing Activity CIC_V_CCMCBQCLUST   Maintain Profile Assignments for Callbacks 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CIC_V_CCMCBQCLUST    

Profiles serve to group callback queues. There are two criteria by which callback queues can be grouped:

  • A : All queues to which an agent can assign return calls
  • P : All queues from which an agent can process return calls

In this customizing transaction, you define the profiles and assign the individual queues.

The relevant profiles must be assigned in the CIC profile to be relevant for an agent.

Business Attributes
ASAP Roadmap ID 105   Define functions and processes 
Mandatory / Optional 1   Mandatory activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG CIC_V_CCMCBQCLUST 0 ALR0000112 Customer Interaction 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_CCMCBQCLUST C - View cluster CICAB CIC1 CCM Callback Queue Assignment 
History
Last changed by/on SAP  19990327 
SAP Release Created in