Hierarchy
IS-UT (Software Component) SAP Utilities/Telecommunication⤷
IS-U (Application Component) SAP Utilities⤷
EE80 (Package) IS-U: Customizing
IMG Activity
| ID | _ISUUTDE_000072 | Define Process Control (Part 2) |
| Transaction Code | S_KK4_82001226 | (empty) |
| Created on | 20030521 | |
| Customizing Attributes | _ISUUTDE_000072 | Define Complaint Module |
| Customizing Activity | _ISUUTDE_000072 | Define Complaint Module |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ISUUTDE_000072 |
Use
In this activity, you define how bill or payment advice data is processed when the complaint process is executed.
This process is executed when the document to be processed has the status To Be Queried and contains a Complaint Reason.
Requirements
Standard settings
Activities
You can enter individual complaint modules that execute the action. You can allocate these a general key. The individual actions (subactions) are then grouped together and used again.
Each group consists of a header and the individual subprocesses.
You can enter the following data in the header:
- Key
- Descriptive text
- Number of errors permitted
- Function modules for determining the resulting status
You can enter the following data in the subprocesses:
- Program run number
- Key of each transaction to be executed
- Indicator denoting whether an error leads to cancellation
- Indicator denoting whether the subfunction can hidden
Example
In order to query invoicing documents, you define the function ISU_DEREG_REMADV_CMPLNT_CREAT module with the complaint module number 6001. Since the function module only requires the document data from the document to be processed, you do not set the indicator Function Module Requires Data from all Documents.
You define the group 6001 and the description Invoicing Query in the complaint group header. Since no errors are permitted and customer-specific status does not have to be determined, you do not have to maintain the remaining fields.
You only have to define the complaint module 6001 as the actual complaint group. In order to do this, enter the number 6001 in the Complaint Group area for program run 1. If an error occurs in the complaint module, you want the process to be cancelled. Set the Cancel if Error indicator. Since it will not be possible to skip the function group manually during document processing, do not set the indicator Cannot Skip Process/Action Manually After Error.
Business Attributes
| ASAP Roadmap ID | ||
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | _ISUUTDE_000072 | 0 | SK40000003 | Intercompany Data Exchange |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| VC_INVRCPT_CUST3 | C - View cluster | SM34 |
History
| Last changed by/on | SAP | 20030521 |
| SAP Release Created in | 472 |
