Hierarchy
IS-UT (Software Component) SAP Utilities/Telecommunication⤷
IS-U (Application Component) SAP Utilities⤷
EE80 (Package) IS-U: Customizing
IMG Activity
| ID | _ISUCSFO_000020 | Define Settings for Contact History |
| Transaction Code | S_KK4_82000603 | (empty) |
| Created on | 20010223 | |
| Customizing Attributes | _ISUCSFO_000020 | Define Settings for Contact History |
| Customizing Activity | _ISUCSFO_000020 | Define Settings for Contact History |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ISUCSFO_000020 |
In this IMG activity you can allocate default data in selection dialog (search funtion) to the contact history of the CIC navigation area.
When you create a new entry, enter the profile name and an explanatory text. Select the Created by field if you want to allow changes to the field. In the Number field, you can specify the maximum number of contact for which you want the system to search. In the Days, Hours, and Minutes fields, you can restrict the selection criteria.
Example
You enter the following data:
- Class: 1
- Activity: 2
- Hours: 3
All contacts in class 1 and relating to activity 2 from the last 3 hoursare displayed belonging to the agent currently logged on.
Requirements
We recommmed you configure the selection criteria as simply as possible using as few individual criteria as possible. Overly complicated criteria may impair system performance.
Standard settings
Recommendation
Activities
Further notes
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | _ISUCSFO_000020 | 0 | I110004870 | Front Office |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| ECICCONTHIST | S - Table (with text table) | SM30 | Define Settings for Contact History |
History
| Last changed by/on | SAP | 20010223 |
| SAP Release Created in | 463 |
