Hierarchy
IS-UT (Software Component) SAP Utilities/Telecommunication⤷
IS-U (Application Component) SAP Utilities⤷
EE80 (Package) IS-U: Customizing
IMG Activity
| ID | _ISUCSFO_000017 | Establish Settings for Workflow Inbox Component |
| Transaction Code | S_KK4_82000417 | (empty) |
| Created on | 20000807 | |
| Customizing Attributes | _ISUCSFO_000017 | Establish Settings for Workflow Inbox Component |
| Customizing Activity | _ISUCSFO_000017 | Establish Settings for Workflow Inbox Component |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ISUCSFO_000017 |
In this IMG activity, you establish the settings of the workflow inbox component (WF_INBOX) for the application area of the Customer Interaction Center (CIC).
On the level of the view cluster, you maintain the profile name and an explanatory text. On the Task filter level, can enter task (single or multi-step), or task groups to serve as the filter. The system then only displays workitems whose basic tasks match the crtieria of the filter.
If you do not maintain the filter settings then the system display all the workitems that are displayed in the general inbox of the SAP Business Workplace.
To activate the workflow inbox in a CIC profile, you must go to the IMG activity Maintain Navigation and Application Areas.Include the component WF_INBOX with the profile maintained here in one of the tabs of the application area.
Example
Task group TG20500002 contains all the standard SAP tasks intended for use in the CIC. sind.
Requirements
Standard settings
Recommendation
When setting the task filter, ensure that you can only display workitems intended for the CIC context. This reduces the number of workitems the system proposes.
If you want, you can execute all the workitems from the CIC inbox (in the full screen). However, constructing the list of workitems impairs system performance.
Activities
Further notes
The system only displays workitems that the user can process him/herself. The task filter is provided to reduce this list still further.
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | _ISUCSFO_000017 | 0 | I110004870 | Front Office |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| ECICWFINB | C - View cluster | SM34 | Establish Settings for Workflow Inbox Component |
History
| Last changed by/on | SAP | 20000807 |
| SAP Release Created in | 462 |
