SAP ABAP IMG Activity _ISUCSFO_000015 (Define HTML Customer Overview)
Hierarchy
☛ IS-UT (Software Component) SAP Utilities/Telecommunication
   ⤷ IS-U (Application Component) SAP Utilities
     ⤷ EE80 (Package) IS-U: Customizing
IMG Activity
ID _ISUCSFO_000015 Define HTML Customer Overview  
Transaction Code S_SK4_99000008   (empty) 
Created on 20000324    
Customizing Attributes _ISUCSFO_000015   Define HTML Customer Overview 
Customizing Activity _ISUCSFO_000015   Define HTML Customer Overview 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ISUCSFO_000015    

In this IMG activity, you define which information you want to display in the HTML customer overview. You can also define which data to transfer to other systems in the form of XML information using the EWHV_XML WebRFC service. To do this, you must create a HTML data selection, which defines the data objects and attributes you want to use . The data objects activated in the HTML data selection constitute the field list of the HTML customer overview. They can be reached on the Internet Transaction Server (ITS) as business HTML fields in your customer overview.

To create an HTML data selection, proceed as follows:

  1. Choose the structure you want to use, and then the data object you want to be displayed in the HTML customer overview.

    Deactivate any data objects you do not want to display.

  2. For each object type, activate the attributes you want to use in your HTML template. To do this select the Value Printout field.

    If you do not specifically activate any attributes, then all the attributes are automatically activated.

    Instead of activating individual attributes on the first tab, you can use the second tab and deactivate attributes.

The Function module field is not used at this stage.

Example

Requirements

Standard settings

Recommendation

We recommend that you deactivate all the objects and attributes that you do not want to use in your HTML template. This improves performance.

Activities

Copy and maintain your data selection in the customer name spaces X*, Y*and Z*.

Further notes

To create a HTML-based customer overview you must create the HTML data selection and perform the following additional activities:

  1. Set up the service on the internet transaction server (ITS)

    To be able to use the HTML customer overview, you must first set up the following services on the ITS: EWHV und ISU_GLOBAL. To do this, create a service file and a service folder by checking out service EWHV and ISU_GLOBAL from the system. Use the SAP@Web studio.

    For more information on the SAP@Web studio, choose Help -> SAP Library -> Cross-Application Components -> SAP Internet Applications -> SAP@Wb Studio.

  2. Create an HTML template for the customer overview.

    Create an HTML template with the description <xxx>.HTML in the service folder.

    Replace the placeholder <xxx> with the name of the HTML data selection. You can also use the standard SAP HTML templates PARTNER.HTML (customer overview) or ACCOUNT.HTML (contract account overview).

    In the HTML template, you have access to all the attribute values that you activated in the data selection. The system uses business HTML functions to enable this access; they are defined in file EWHV_FUNCTIONS.HTML. To access the values, you must integrate the functions using an include ("ewhv_functions"). This template is located in the ISU_GLOBAL service.

    The business HTML functions enable you to access both the attribute values and the navigation via the objects. For information on the precise usage of the business HTML objects, see the standard examples. It is planned to enable the system to automatically generate HTML templates.

    You display the customer overview in the browser. It has the following URL:

    http://<ITS-URL>/servicename/!?~okcode+objkey=<Business partner number>

Example:

You have created HTML data selection XOV1 and service EWHV. You then call the URL: http://ITS1.company.com/scrips/wgate/ewhv/!?~okcode=+objkey=0000004711

Note that in the URL, the customer number must contains the initial sequence 000000.

  1. Use the HTML customer overview, for example in the CIC Application Area

    You can integrate the HTML customer overview, for example in the CIC Application Area. Choose the menu path SAP Utilities -> Customer Service -> Customer Interaction Center -> Maintain Standard Settings for Navigationand Application Area, and include the CUSTINFO component.

    You must also create a configuration for this component. To do this, in Customizing, choose Customer Service -> Customer Interaction Center -> Components Configuration -> Application Area -> Maintain HTML Configuration of Application Area. Enter the entire URL (see above) as far as the parameter OBJKEY in the External URL field. Create the following two external parameters:

    • Parameter CLASSID with editing sequence 1
    • Parameter OBJKEY with editing sequence 2

      During runtime, the value of parameters CLASSID and OBJKEY are automatically supplied and the customer overview for the current customer in the CIC is called.

      You can also use the HTML customer overview as a call from the action box, or from the context menu.

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG _ISUCSFO_000015 0 I110004871 Customer Information 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
EHVD L - Logical transport object EHVD Define HTML Customer Overview 
History
Last changed by/on SAP  20000324 
SAP Release Created in