Hierarchy
IS-UT (Software Component) SAP Utilities/Telecommunication⤷
IS-U (Application Component) SAP Utilities⤷
EE80 (Package) IS-U: Customizing
IMG Activity
| ID | _ISUCSFO_000014 | Maintain Standard Settings for Navigation and Application Areas |
| Transaction Code | S_KK4_82000100 | (empty) |
| Created on | 20000216 | |
| Customizing Attributes | _ISUCSFO_000014 | Maintain Standard Settings for Navigation and Application Areas |
| Customizing Activity | _ISUCSFO_000014 | Maintain Navigation and Application Areas |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ISUCSFO_000014 |
In this IMG activity, you define which information in the navigation and application areas is to loaded when you start the new CIC.
You can load HTML configurations (see Customer Service -> Customer Interation Center -> Component Configuration -> Application Areas) and component workspaces. This includes the clipboard, contact processing, the customer overview and the data environment.
Example
Requirements
Standard settings
Recommendation
Ensure that the clipboard (business data display) is assigned in each profile. This is necessary as the clipboard is needed for action box calls.
Always maintain HTML configurations, component workspaces and their profiles using the F4 help. The system does not immediately recognize invalied entries; these can then cause problems during runtime (such as program crashes).
We recommend you process customer contacts in the application area only.
The customer information workspace also requires a HTML configuration as a profile. Each time a business partner is identified or called, this HTML configuration is called. The object type (ISUPARTNER) serves as an external parameter, and the business partner key as an external parameter with the editing sequence 1 (object type) or 2 (key). You can choose the parameter names yourself.
In addition, you can choose another HTML configuration that is displayed when the system cannot identify a business partner. The name of this HTML configuration is composed of the name of the customer information HTML and the suffix INIT.
Activities
Maintain your own profiles.
Further notes
You can include your own profile in the CIC profile in the component profile DEFAULT_WORKSPACES.
Business Attributes
| ASAP Roadmap ID | 203 | Establish Master Data |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | _ISUCSFO_000014 | 0 | I230008702 O | |
| SIMG | _ISUCSFO_000014 | 1 | I110004870 | Front Office |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| CRM_CIC_DEFWS | C - View cluster | SM34 | Maintain Navigation and Application Areas |
History
| Last changed by/on | SAP | 20000621 |
| SAP Release Created in |
