SAP ABAP IMG Activity _ISUCSFO_000009 (Maintain Front Office Framework ID and Parameters)
Hierarchy
☛ IS-UT (Software Component) SAP Utilities/Telecommunication
   ⤷ IS-U (Application Component) SAP Utilities
     ⤷ EE80 (Package) IS-U: Customizing
IMG Activity
ID _ISUCSFO_000009 Maintain Front Office Framework ID and Parameters  
Transaction Code S_KK4_74000970   IMG Activity: _ISUCSFO_000009 
Created on 19990816    
Customizing Attributes _ISUCSFO_000009   Maintain Front Office Framework ID and Parameters 
Customizing Activity _ISUCSFO_000009   Maintain Front Office Framework ID and Parameters 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ISUCSFO_000009    

In this IMG activity you define the front office framwork ID and its parameters. You also allocate visible and invisible components from the CIC to the framework ID.

Framework

First you must define the framework. The framework definition consists of the screen layoutas well as the selection and arrangement of visual and functional components.

When you select a screen, you are already determining its basic layout. You have three choices:

  • Screen with vertically arranged slots
  • Screen division in L-format (large)
  • Screen division in L-format (small)

If you choose an L-shaped format then the slots are arranged as follows:

Slot 1    small rectangular area on the upper left-hand side

Slots 2 and 3    two wide flat areas on the upper right-hand side. Arranged one above the other

Slot 5    long and narrow area underneath slot 1. As wide as slot 1

Slot 6    wide area next to slot 5. As high as slot 5

Slots 4 and 7 two flat areas under slots 5 and 6

You can determine the content of the slots by allocating the components to them.

Allocate the visible components to the slots in which you want them to appear. You can also allocate hidden components that do not appear on thh screen but perform functions in background.

Visible components

Allocate the visible components to your framework. Use the input help whenever possible to choose your components and variants. Arrange the selection on the screen layout. Note that in the case of L-format frameworks you have no choice when allocating components to the different parts of the screen.

Note the following standard setups:

Framework with six vertically arranged slots You can arange the following slots as you want:

  • ACTION_BOX: call start, table presentation
  • ABOX_SLIM: call start, pushbutton box with drop-down menus
  • BD_DISPLAY: clipboard
  • CALL_STATE: display of the current business partner(s) (telephone integration)
  • CCONT: component container for including additional components
  • ISUFINDER: IS-U search criteria
  • QUICK_KEYS: function keys
  • SCRIPT_DISP: reminder scripting display
  • SPL_SEARCH: input template for the solution database
  • APPL_AREA: standard application area for HTML configuration calls started in the action box.

Framework in L-format

You do not have a free choice in the selection and arrangement of the cocomponents. The following allocations are possible:

  • Slot 1:    ISUSDPART:    business partner ID
  • Slots 2 and 3:    ABOX_SLIM, CALL_STATE, QUICK_KEYS
  • Slot 5:    NAV_AREA:    navigation area
  • Slot 6:    APPL_AREA_2:    application area

In the navigation and application area in slots 5 and 6 you can use several specialist components simultaneously. You can establish these settings in SAP Utilities -> Customer Service -> Maintain Navigation and Application Areas

Slots 4 and 7 are not used in IS-U.

Hidden components

There are three types of hidden component:

Independent components

  • AUTO_CALL (autocalls)
  • CALL_BACK (call returns)
  • CIC_TOOLBAR (symbol and toolbar) This component must be used.
  • HLOG (logging)

Components that require the allocation of visible components

  • CTI (telephone integration) for CALL_STATE
  • HIDDEN_SCRPT (scripting) for SCRPT_DISP

Components that can be used in combination with visible components

  • BD_MARK (selection function) with BD_DISPLAY
  • CALLCRT (call center) with CALL_STATE

Note

The components CSEARCH_DISP and CSEARCH_HIDE are not used in IS-U. We no longer recommend you use the component HTML-based customer overview (CUST_OVIEW) for performance reasons.

In this activity, you can execute the three standard activities for front office framework maintenance on the same screen. You can find the original activities in Customer Service -> Customer Interaction Center -> Define Front Office Frameworks

Example

Requirements

Standard settings

Recommendation

Activities

Further notes

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 1   Mandatory activity 
Critical / Non-Critical 1   Critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG _ISUCSFO_000009 0 ALR0000137 O  
SIMG _ISUCSFO_000009 1 I230008702 O  
SIMG _ISUCSFO_000009 2 I110004870 Front Office 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
ECICFRMWK C - View cluster SM34 0000000000 Maintain Front Office Framework ID and Parameters 
History
Last changed by/on SAP  20000621 
SAP Release Created in