SAP ABAP IMG Activity _ISUCSFO_000007 (Define Selection Function)
Hierarchy
☛ IS-UT (Software Component) SAP Utilities/Telecommunication
   ⤷ IS-U (Application Component) SAP Utilities
     ⤷ EE80 (Package) IS-U: Customizing
IMG Activity
ID _ISUCSFO_000007 Define Selection Function  
Transaction Code S_KK4_74000966   IMG Activity: _ISUCSFO_000007 
Created on 19990816    
Customizing Attributes _ISUCSFO_000007   Define Selection Function 
Customizing Activity _ISUCSFO_000007   Define Selection Function 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ISUCSFO_000007    

In this IMG activity you define the selection function. After a process has been executed in the CIC, the affected business objects can be copied to the clipboard.

You can then execute another process on these business objects from the clipboard. This saves the agent time as the data does not have to be re-entered.

You must define the relevant business objects for display and sorting purposes for each CIC configuration.

Example

Requirements

  • The component business data display (BDD) must be activated in CIC
  • The marker function component must be activated in CIC Customizing.
  • Maintain these components in customer service and Customer Interaction Center -> Settings for Customer Interaction Center (CIC)

Standard settings

You cannot alter standard entries. You can use the following namespaces: 9*, X*, Y*, Z* (customer namespace).

Activities

Allocate your configuration (CIC profile) to the business objects

you want to display and sort.

Further notes

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG _ISUCSFO_000007 0 ALR0000137 O  
SIMG _ISUCSFO_000007 1 I230008702 O  
SIMG _ISUCSFO_000007 2 I110004870 Front Office 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
EBDMARKCONF S - Table (with text table) SM30 0000000000 Define Selection Function 
History
Last changed by/on SAP  20000621 
SAP Release Created in