SAP ABAP IMG Activity _ISUBF_000002 (Allocate Tasks for Agent Determination)
Hierarchy
☛ IS-UT (Software Component) SAP Utilities/Telecommunication
   ⤷ IS-U (Application Component) SAP Utilities
     ⤷ EE80 (Package) IS-U: Customizing
IMG Activity
ID _ISUBF_000002 Allocate Tasks for Agent Determination  
Transaction Code S_KK4_74000655   IMG Activity: _ISUBF_000002 
Created on 19990816    
Customizing Attributes _ISUBF_000002   Allocate Tasks for Agent Determination 
Customizing Activity _ISUBF_000002   Allocate Tasks for Agent Determination 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ISUBF_000002    

In this IMG activity, you define all the settings required in order to adapt the standard tasks provided by SAP. Standard tasks are used to determine agents.

This is necessary if you wish to:

  • Print the agent's name on forms
  • Save the agent in the statistical records for stock and transaction statistics.

You must specify possible agents for each standard task in order to clearly define the organizational responsibility for processing.

In addition, a standard role is assigned to each standard task for agent determination. You must also assign possible agents to this standard role.

  • Choose Default roles. In this screen you can see that a specific standard role is assigned to the task. By double-clicking here, you branch to the maintenance screen for the standard role.
  • Choose Responsibilities. In this screen you can assign the possible agents to this standard role. The responsible agents are determined from the possible agents who are assigned to both the task and the standard role.

You do not need to activate the event linkage for the standard tasks for agent determination.

The following standard tasks for agent determination are currently provided by SAP (the columns show the key, the abbreviation and a short description):

  • Master data
  • Device management
    • 20500068 ISU_INST_B_I Installation relevant to billing data
      (transaction statistics)
    • 20500069 ISU_INST_B_R Removal relevant to billing data
      (transaction statistics)
    • 20500072 ISU_INST_T_I Technical installation (transaction
      • statistics)
    • 20500073 ISU_INST_B_R Technical removal (transaction
      • statistics)
    • 20500077 ISU_DEV_MAN Determination of enterprise area
      • for periodic replacement
    • 20500078 ISU_MRCLERK Meter reading order creation
    • 20500177 isuimplmrcor Correct implausible meter reading results
    • 20500251 ISU_DEVMOD_I IS-U Clerk device restructuring in grid
  • Contract billing
  • Invoicing
    • 20500112 ISUBillAct Clerk: bill form
  • Contract accounts receivable and payable
    • 20500104 ISU_Dunn_Act Clerk: dunning form
    • 20500108 ISU_Inst_Act Clerk: installment form
    • 20500109 ISU_Intr_Act Clerk: interest form
    • 20500110 ISU_Ret_Act Clerk: returns form
  • Customer service
    • 20500070 ISU_MOVE_I_C Create move-in (transaction statistics)
    • 20500071 ISU_MOVE_I_R Reverse move-in (transaction statistics)
    • 20500074 ISU_MOVE_O_C Create move-out (transaction statistics)
    • 20500075 ISU_MOVE_O_R Reverse move-out (transaction statistics)
  • Work management

Requirements

Check that Basis customizing has been completed for the Workflow Management (WFM) application component.

Activities

  1. Execute the activity. From the component hierarchy displayed, select the application components for which you wish to assign possible agents to standard tasks.
  2. Expand the branch Assign tasks to agent.
  3. Select a standard task for processing.

    Assign the standard task to its authorized agents. This assignment determines the total number of persons who are allowed to process this task.

    Specify all the agents who can be considered.

    You can choose from:

    • Job
    • Organizational unit
    • Position
    • Work center
    • User

      Multiple assignments are possible.

      Alternatively, you can classify a standard task as a "general task".

  4. In the same way, assign possible agents to the standard role.

Recommendation

You generally assign the standard task to organizational units, jobs, or positions, so that changes do not need to be made when personnel changes are made in the organizational plan.

Further notes

Agent determination tasks must always be indicated as general tasks. This activity must be repeated after every upgrade (to a new release, for example).

Business Attributes
ASAP Roadmap ID 203   Establish Master Data 
Mandatory / Optional 1   Mandatory activity 
Critical / Non-Critical 1   Critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG _ISUBF_000002 0 I110004801 Basic Functions 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
OOCU T - Individual transaction object EQ90 ISU0000000 Allocate Tasks for Agent Determination 
History
Last changed by/on SAP  19990816 
SAP Release Created in