SAP ABAP Class CL_CRM_MCM_CHANNEL (MCM Channel (telephone, mail and chat))

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ IC_CCS_MCM (Package) IC Communication Channels Service Multi-Channel Management

Meta Relationship - Using

#	Relationship type	Using	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_SYSTEM_CONSTANTS	BCB System Constants	20031211
2	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CHANNEL	MCM Channel	20031112
3	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_PROPERTY	MCM contact properties	20031212
4	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_SESSION_CONSTANTS	MCM Session Constants	20031219

Meta Relationship - Used By

#	Relationship type	Used by	Short Description	Created on
1	Inheritance (c INHERITING FROM c_ref)	CL_CRM_MCM_ACTIONI_CHANNEL		20060321
2	Inheritance (c INHERITING FROM c_ref)	CL_CRM_MCM_CHAT_CHANNEL	MCM chat channel	20031024
3	Inheritance (c INHERITING FROM c_ref)	CL_CRM_MCM_MAIL_CHANNEL	MCM mail channel	20031024
4	Inheritance (c INHERITING FROM c_ref)	CL_CRM_MCM_PHONE_CHANNEL	MCM telephone channel	20031024

Properties

Class	CL_CRM_MCM_CHANNEL
Short Description	MCM Channel (telephone, mail and chat)
Super Class
Instantiability of a Class	2	Public
Final	☐

General Data

Message Class
Program status
Category	0
Package	IC_CCS_MCM	IC Communication Channels Service Multi-Channel Management
Created	20031024	SAP
Last change	20130531	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☑
Unicode checks active	☑

Forward declarations

Class CL_CRM_MCM_CHANNEL has no forward declaration.

Interfaces

#	Interface	Abstract	Final	Description	Created on
1	IF_BCB_SYSTEM_CONSTANTS	☐	☐	BCB System Constants	20031211
2	IF_CRM_MCM_CHANNEL	☐	☐	MCM Channel	20031112
3	IF_CRM_MCM_CONTACT_PROPERTY	☐	☐	MCM contact properties	20031212
4	IF_CRM_MCM_SESSION_CONSTANTS	☐	☐	MCM Session Constants	20031219

Friends

Class CL_CRM_MCM_CHANNEL has no friend class.

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	CHANNEL_ACTION_ROUTING	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
2	CHANNEL_CHAT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
3	CHANNEL_MESSAGING	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
4	CHANNEL_TELEPHONY	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
5	CONTACT_ACCEPTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
6	CONTACT_CHANGED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
7	CONTACT_ENDED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
8	CONTACT_STARTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
9	C_STATUS_AVAILABLE	Static Attribute	Public	☐	Type reference (TYPE)	I	1		20050501
10	C_STATUS_UNAVAILABLE	Static Attribute	Public	☐	Type reference (TYPE)	I	0		20050501
11	MCM_CHANNEL_CHAT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
12	MCM_CHANNEL_MAIL	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
13	MCM_CHANNEL_PHONE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
14	MCM_CONTACT_WRAPUPSTARTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
15	MCM_IAD_UPDATED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
16	MCM_REQUEST_SAVEAD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031219
17	M_MCM_CONTAINER	Instance attribute	Protected	☐	Type reference (TYPE)	CRMT_IC_MCM_CONTAINER			20031112
18	M_MCM_SESSION	Instance attribute	Protected	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_SESSION			20031106
19	M_STATUS	Instance attribute	Private	☐	Type reference (TYPE)	I		C_STATUS_UNAVAILABLE	20050501
20	PROPERTY_AD_SAVE_REASON	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
21	PROPERTY_CONFERENCE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
22	PROPERTY_CONSULT_DESTINATION	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
23	PROPERTY_CONSULT_NEXT_STEP	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
24	PROPERTY_ENDED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
25	PROPERTY_EXTERNAL	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
26	PROPERTY_FROM	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
27	PROPERTY_INBOUD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
28	PROPERTY_INTERNAL	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
29	PROPERTY_ORIGIN_ID	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
30	PROPERTY_TRANSFER_AND_END	Instance attribute	Public	☐	Attribute reference (LIKE)				20110408

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	ACTION_HANDLER	Instance method	Public	Method	action handler	20031229
2	CLOSE	Instance method	Public	Method		20031219
3	CONSTRUCTOR	Instance method	Public	Constructor		20031106
4	GET_CONTAINER_SIZE	Instance method	Public	Method	get conainer size	20031117
5	GET_DEFAULT_CONTAINER	Instance method	Public	Method	get default container	20031117
6	GET_SESSION	Instance method	Public	Method	get session	20031117
7	GET_TYPE	Instance method	Public	Method	get channel type	20031211
8	ON_CLIENT_STARTED	Instance method	Public	Method	client started handler	20050113
9	ON_CONTACT_EVENT_HANDLER	Instance method	Public	Method	contact event handler	20031117
10	OPEN	Instance method	Public	Method	open channel	20031112
11	RECOVER_ITEMS	Instance method	Public	Method	recover items from cms	20080809
12	SEND_BSP_MSG	Instance method	Public	Method	send error message	20031210
13	SET_MIMC_INT_SESSION_MAP	Instance method	Public	Method		20071227

Events

Class CL_CRM_MCM_CHANNEL has no event.

Types

Class CL_CRM_MCM_CHANNEL has no local type.

Method Signatures

Method ACTION_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20031229
2	Importing	PARAM_1	Call by reference	☐	Type reference (TYPE)	STRING			20031229
3	Importing	PARAM_2	Call by reference	☐	Type reference (TYPE)	STRING			20031229
4	Importing	PARAM_3	Call by reference	☐	Type reference (TYPE)	STRING			20031229
5	Importing	PARAM_4	Call by reference	☐	Type reference (TYPE)	STRING			20031229

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20031229

Method CLOSE Signature

Method CLOSE on class CL_CRM_MCM_CHANNEL has no parameter.
Method CLOSE on class CL_CRM_MCM_CHANNEL has no exception.

Method CONSTRUCTOR Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_SESSION	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_SESSION		MCM Session	20031106

Method CONSTRUCTOR on class CL_CRM_MCM_CHANNEL has no exception.

Method GET_CONTAINER_SIZE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	SIZE	Value transfer	☐	Type reference (TYPE)	I			20031117

Method GET_CONTAINER_SIZE on class CL_CRM_MCM_CHANNEL has no exception.

Method GET_DEFAULT_CONTAINER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	MCM_CONTAINER	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CHANNEL_CONTAINER		MCM Kanal Container	20031211

Method GET_DEFAULT_CONTAINER on class CL_CRM_MCM_CHANNEL has no exception.

Method GET_SESSION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	MCM_SESSION	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_SESSION		MCM Session	20031117

Method GET_SESSION on class CL_CRM_MCM_CHANNEL has no exception.

Method GET_TYPE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	TYPE	Value transfer	☐	Type reference (TYPE)	STRING			20031211

Method GET_TYPE on class CL_CRM_MCM_CHANNEL has no exception.

Method ON_CLIENT_STARTED Signature

Method ON_CLIENT_STARTED on class CL_CRM_MCM_CHANNEL has no parameter.
Method ON_CLIENT_STARTED on class CL_CRM_MCM_CHANNEL has no exception.

Method ON_CONTACT_EVENT_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT_EVENT		MCM Kontakt Ereignis	20031211

Method ON_CONTACT_EVENT_HANDLER on class CL_CRM_MCM_CHANNEL has no exception.

Method OPEN Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_CHANNEL_CONTAINER	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CHANNEL_CONTAINER		MCM Kanal Container	20031112

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20040317

Method RECOVER_ITEMS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	BCB_ADDRESS	Call by reference	☐	Object reference (TYPE REF TO)	IF_BCB_ADDRESS		common attributes of an address	20080809

Method RECOVER_ITEMS on class CL_CRM_MCM_CHANNEL has no exception.

Method SEND_BSP_MSG Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MSG_HANDLER_CLASS	Call by reference	☑	Type reference (TYPE)	STRING			20031210
2	Importing	MSG_LEVEL	Call by reference	☑	Type reference (TYPE)	STRING			20031210
3	Importing	MSG_NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20031210
4	Importing	MSG_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031210
5	Importing	MSG_VAR1	Call by reference	☑	Type reference (TYPE)	STRING			20031210
6	Importing	MSG_VAR2	Call by reference	☑	Type reference (TYPE)	STRING			20031210
7	Importing	MSG_VAR3	Call by reference	☑	Type reference (TYPE)	STRING			20031210
8	Importing	MSG_VAR4	Call by reference	☑	Type reference (TYPE)	STRING			20031210

Method SEND_BSP_MSG on class CL_CRM_MCM_CHANNEL has no exception.

Method SET_MIMC_INT_SESSION_MAP Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071227
2	Importing	IV_PRE_INTERACTION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20081203

Method SET_MIMC_INT_SESSION_MAP on class CL_CRM_MCM_CHANNEL has no exception.

History

Last changed by/on	SAP	20130531
SAP Release Created in