SAP ABAP Class CL_CRM_MCM_SESSION (MCM session (main class))

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ IC_CCS_MCM (Package) IC Communication Channels Service Multi-Channel Management

Meta Relationship - Using

#	Relationship type	Using	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_ITEM_CONSTANTS	Bcb Item Constants	20031219
2	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_SYSTEM_CONSTANTS	BCB System Constants	20031024
3	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_USER_CONSTANTS	BCB User Konstanten	20031105
4	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_USER_EVENT_SINK	Interface for changes on BCB user	20031205
5	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_ACTIONS	MCM Actions	20031125
6	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CHAT_CONSTANTS	MCM Chat Session Constants	20081122
7	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_ACTION	MCM Contact Actions	20031126
8	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_EVENT	MCM Contact Events	20031126
9	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_PROPERTY	MCM contact properties	20031126
10	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_PHONE_ACTION	MCM Telephone Actions	20031219
...	Click here to see Used By full list (0 items)

Properties

Class	CL_CRM_MCM_SESSION
Short Description	MCM session (main class)
Super Class
Instantiability of a Class	2	Public
Final	☑

General Data

Message Class
Program status
Category	0
Package	IC_CCS_MCM	IC Communication Channels Service Multi-Channel Management
Created	20031022	SAP
Last change	20140121	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☑
Unicode checks active	☑

Forward declarations

#	Type group / Object type	Type	Type Description
1	ABAP	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
2	BCB	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
3	CICI	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
4	ICWC	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)
5	ICWCT	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)

Interfaces

#	Interface	Abstract	Final	Description	Created on
1	IF_BCB_ITEM_CONSTANTS	☐	☐	Bcb Item Constants	20031219
2	IF_BCB_SYSTEM_CONSTANTS	☐	☐	BCB System Constants	20031024
3	IF_BCB_USER_CONSTANTS	☐	☐	BCB User Konstanten	20031105
4	IF_BCB_USER_EVENT_SINK	☐	☐	Interface for changes on BCB user	20031205
5	IF_CRM_MCM_ACTIONS	☐	☐	MCM Actions	20031125
6	IF_CRM_MCM_CHAT_CONSTANTS	☐	☐	MCM Chat Session Constants	20081122
7	IF_CRM_MCM_CONTACT_ACTION	☐	☐	MCM Contact Actions	20031126
8	IF_CRM_MCM_CONTACT_EVENT	☐	☐	MCM Contact Events	20031126
9	IF_CRM_MCM_CONTACT_PROPERTY	☐	☐	MCM contact properties	20031126
10	IF_CRM_MCM_PHONE_ACTION	☐	☐	MCM Telephone Actions	20031219
11	IF_CRM_MCM_PROXY_CONSTANTS	☐	☐	MCM Proxy Constants	20090102
12	IF_CRM_MCM_SESSION	☐	☐	MCM Session	20031024
13	IF_CRM_MCM_SESSION_CONSTANTS	☐	☐	MCM Session Constants	20031219

Friends

#	Friend	Modeled only	Created on	Description
1	CL_CRM_MCM_CHAT_CHANNEL	☐	20071214	MCM chat channel
2	CL_CRM_MCM_SERVICE	☐	20071214	MCM service

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	ACCEPT_REQUESTED	Constant	Public	☐	Type reference (TYPE)	STRING	'mcm.AcceptRequested'		20031218
2	ACTION_ACCEPT	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
3	ACTION_BLIND_TRANSFER	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
4	ACTION_CANCEL	Instance attribute	Private	☐	Attribute reference (LIKE)				20080116
5	ACTION_DIAL	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
6	ACTION_END	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
7	ACTION_LOGOFF	Instance attribute	Private	☐	Attribute reference (LIKE)				20080318
8	ACTION_LOGON	Instance attribute	Private	☐	Attribute reference (LIKE)				20080318
9	ACTION_REJECT	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
10	ACTION_RESET	Instance attribute	Private	☐	Attribute reference (LIKE)				20080116
11	ACTION_SESSION_CLOSE	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
12	ACTION_TRANSFER	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
13	ACTION_USERSTATE	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
14	ACTION_WORKMODE	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
15	ACTION_WRAPUP	Instance attribute	Private	☐	Attribute reference (LIKE)				20070322
16	BCB_CHANNEL_ACTION	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20070321
17	BCB_CHANNEL_CHAT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
18	BCB_CHANNEL_MESSAGING	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
19	BCB_CHANNEL_TELEPHONY	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
20	BCB_ITEM_CA_ACCEPT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
21	BCB_ITEM_CA_DELETEAD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
22	BCB_ITEM_CA_FORWARD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
23	BCB_ITEM_CA_GETAD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
24	BCB_ITEM_CA_REROUTE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
25	BCB_ITEM_CA_SETAD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
26	BCB_ITEM_CA_WRAPUPENDED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
27	BCB_ITEM_CA_WRAPUPREQUIRED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
28	BCB_ITEM_IS_ENDED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
29	BROWSER_TIMESTAMP	Instance attribute	Private	☐	Type reference (TYPE)	TIMESTAMP		UTC Time Stamp in Short Form (YYYYMMDDhhmmss)	20080320
30	CLIENT_LOOKUP	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20071122
31	CMS_TIMESTAMP	Instance attribute	Private	☐	Type reference (TYPE)	TIMESTAMP		UTC Time Stamp in Short Form (YYYYMMDDhhmmss)	20080320
32	CONTACT_ACCEPTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
33	CONTACT_ACTION_ACCEPT_REQ	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
34	CONTACT_ACTION_TRANSFER_DEST	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
35	CONTACT_ACTION_TRANSFER_REQ	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
36	CONTACT_CHANGED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
37	CONTACT_ENDED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
38	CONTACT_EVENT_ACCEPTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
39	CONTACT_EVENT_CHANGED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
40	CONTACT_EVENT_ENDED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
41	CONTACT_EVENT_IADUPDATED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
42	CONTACT_EVENT_STARTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
43	CONTACT_EVENT_WRAPUPSTARTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
44	CONTACT_PROP_ACCEPTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
45	CONTACT_PROP_AD_SAVE_REASON	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
46	CONTACT_PROP_CONFERENCE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
47	CONTACT_PROP_CONSULT_DEST	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
48	CONTACT_PROP_CONSULT_NEXT_STEP	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
49	CONTACT_PROP_ENDED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
50	CONTACT_PROP_EXTERNAL	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
51	CONTACT_PROP_FROM	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
52	CONTACT_PROP_INBOUND	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
53	CONTACT_PROP_INTERNAL	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
54	CONTACT_PROP_ORIGIN_ID	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
55	CONTACT_PROP_OUTBOUND	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
56	CONTACT_PROP_REROUTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
57	CONTACT_PROP_STATUS	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
58	CONTACT_PROP_STATUS_ID	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
59	CONTACT_PROP_STATUS_TYPE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
60	CONTACT_PROP_TO	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
61	CONTACT_PROP_TRANSFERDEST	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
62	CONTACT_PROP_TRANSFERDESTTYPE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
63	CONTACT_PROP_TRANSFEREND	Instance attribute	Public	☐	Attribute reference (LIKE)				20110408
64	CONTACT_STARTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
65	C_APPL_ICWC	Constant	Private	☐	Type reference (TYPE)	STRING	'ICWC'		20040210
66	C_APPL_TESTCAT	Constant	Private	☐	Type reference (TYPE)	STRING	'TSTCAT'		20040210
67	C_MIMC_AGENT_SESSION_ID	Constant	Private	☐	Type reference (TYPE)	STRING	'mimc_session_id'		20071214
68	GV_IS_IN_RESETTRANSITION	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE	Indicates, if the session is in a reset procedure	20080415
69	GV_LAG	Instance attribute	Private	☐	Type reference (TYPE)	I			20080401
70	GV_LOGOFF_FROM_WD	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE	Logged off from CMS from WatchDog RFC	20080404
71	GV_SUPPRESS_AUTOLOGOFF	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL			20110823
72	GV_WATCHDOG_ON	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL		Flag for watch dog active or not	20080320
73	IM_CONTACT_ACCEPTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20081122
74	IM_CONTACT_CHANGED	Instance attribute	Public	☐	Attribute reference (LIKE)				20081122
75	IM_CONTACT_ENDED	Instance attribute	Public	☐	Attribute reference (LIKE)				20081122
76	IM_CONTACT_STARTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20081122
77	IM_OPEN_BUDDYLIST	Instance attribute	Public	☐	Attribute reference (LIKE)				20081205
78	LOGGED_OFF	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
79	LOGGED_ON_NOT_READY	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
80	LOGGED_ON_READY	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031218
81	MCM_CHANNEL_ACTION	Instance attribute	Public	☐	Attribute reference (LIKE)				20080229
82	MCM_CHANNEL_CHAT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
83	MCM_CHANNEL_MAIL	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
84	MCM_CHANNEL_PHONE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
85	MCM_CONTACT_WRAPUPSTARTED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
86	MCM_IAD_UPDATED	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
87	MCM_MSG_CLASS	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
88	MCM_REQUEST_SAVEAD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
89	MCM_TIMEOUT_ACCEPT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
90	MCM_TIMEOUT_PUBLISH	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031229
91	MC_ALERT_TEXT	Constant	Private	☐	Type reference (TYPE)	STRING	'Search Results are Available'	alert text for asyn srch result	20081218
92	MC_ASYNSRCH_ALT_ID	Instance attribute	Private	☐	Type reference (TYPE)	CRM_IC_ALERT_ID	'llz_aui_asyn_alt'	Alert ID	20090120
93	MC_ASYNSRCH_SHMA_INST_NAME	Instance attribute	Private	☐	Type reference (TYPE)	STRING	'aui_asyn_srch'	shared memory instance name	20081218
94	MC_NAVLINK	Constant	Private	☐	Type reference (TYPE)	CRM_IC_NAVBAR_NAVLINK	'IC_INBOX:B'	nav link text for alert of asyn srch result	20081218
95	MR_ALERT_SRV	Instance attribute	Private	☐	Object reference (TYPE REF TO)	CL_CRM_IC_ABAP_ALERT		refrence to alert serive	20081218
96	MV_SHMA_INST_NAME	Instance attribute	Private	☐	Type reference (TYPE)	SHM_INST_NAME		shared memory instance name	20080320
97	MV_WRAPUP_END	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE	End Wrapup flag	20080618
98	M_BCB_SESSION	Instance attribute	Private	☐	Object reference (TYPE REF TO)	CL_BCB_SESSION			20031113
99	M_BCB_USER	Instance attribute	Private	☐	Object reference (TYPE REF TO)	CL_BCB_USER			20031113
100	M_CFG_ADDRESSES	Instance attribute	Private	☐	Type reference (TYPE)	BCB_ADDRESS_REF_T		bcb addresses	20080809
101	M_CHANNELS	Instance attribute	Private	☐	Type reference (TYPE)	CRMT_IC_MCM_CHANNELS			20031024
102	M_CLIENT_EVENT_LISTENER	Instance attribute	Private	☐	Object reference (TYPE REF TO)	CL_MCM_CLIENT_EVENT_LISTENER			20040107
103	M_CURRENT_QUEUE_CONTACT_ID	Instance attribute	Private	☐	Type reference (TYPE)	STRING			20050518
104	M_FAILED_ADDRESSES	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20050501
105	M_FAILED_CHANNELS	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20050501
106	M_FAILED_QUEUES	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20050501
107	M_ISCCCONFIGURED	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE		20050504
108	M_IS_LOGGED_ON	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL			20031105
109	M_LANGUAGE	Instance attribute	Private	☐	Type reference (TYPE)	STRING			20031024
110	M_MCM_CHAT_SESSIONS	Instance attribute	Private	☐	Type reference (TYPE)	CRMT_IC_MCM_CHAT_SESSIONS		MCM Chat Sessions	20081011
111	M_MCM_CONTACTS	Instance attribute	Private	☐	Type reference (TYPE)	CRMT_IC_MCM_CONTACTS			20031113
112	M_MIMC_AGENT_SESSION_ID	Instance attribute	Private	☐	Type reference (TYPE)	STRING			20071214
113	M_MIMC_INT_SESSION_MAP	Instance attribute	Private	☐	Type reference (TYPE)	CRMT_IC_MCM_INT_SESSION_MAP		string table	20071221
114	M_PHONE_LINE_REGISTERED	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE		20070321
115	M_SAM_EVENT_HANDLER	Instance attribute	Private	☐	Object reference (TYPE REF TO)	OBJECT		SAM event to ABAP message channel	20131022
116	M_SESSION_ID	Instance attribute	Private	☐	Type reference (TYPE)	STRING			20031105
117	M_USER	Instance attribute	Private	☐	Type reference (TYPE)	STRING			20031024
118	M_USER_STATE	Instance attribute	Private	☐	Object reference (TYPE REF TO)	LCL_USER_STATE			20031118
119	M_WAS_REGISTERED	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE		20040205
120	PHONE_ACTION_ADD_PARTY	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
121	PHONE_ACTION_ALTERNATE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
122	PHONE_ACTION_CONFERENCE	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
123	PHONE_ACTION_CONSULT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
124	PHONE_ACTION_HANG_UP	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
125	PHONE_ACTION_HOLD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
126	PHONE_ACTION_RECONNECT	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
127	PHONE_ACTION_REMOVE_PARTY	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
128	PHONE_ACTION_UN_HOLD	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
129	PHONE_ACTION_WARM_TRANSFER	Instance attribute	Public	☐	Type reference (TYPE)	STRING			20031219
130	REQUEST_CMS_STATE	Instance attribute	Public	☐	Attribute reference (LIKE)				20080329
131	TRANSFER_DESTINATION	Constant	Public	☐	Type reference (TYPE)	STRING	'mcm.TransferDestination'		20031218
132	TRANSFER_REQUESTED	Constant	Public	☐	Type reference (TYPE)	STRING	'mcm.TransferRequested'		20031218

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	ACTION_HANDLER	Instance method	Protected	Method	action handler from client side	20031125
2	ADD_CONTACT	Instance method	Public	Method		20031117
3	ADD_IM_PROPERTIES	Instance method	Private	Method	Add additional IM properties	20090102
4	BCB_CHANNEL_TYPE_TO_MCM	Instance method	Public	Method	get corresponding mcm channel type by bcb channel	20031218
5	BCB_TEXTID_2_STRINGTAB	Instance method	Private	Method	convert textelement table to string table	20031218
6	CALCULATE_TIME_DIFF	Instance method	Private	Method	calculate time difference in ms	20040216
7	CANCEL_INTERACTION	Instance method	Private	Method	Cancel the current account and interaction record	20080415
8	CHECK_ADDRESSES	Static method	Private	Method		20050501
9	CHECK_ASYN_SRCH_RESULT_FLAG	Instance method	Private	Method	chech the shared memory object for asyn srch result flag	20081218
10	CHECK_CHANNELS	Static method	Private	Method		20050501
11	CHECK_SHMA_ON_SESSION_ID	Instance method	Private	Method	Check the result flag in SHMA based on the session id	20090421
12	CHECK_WORKMODES	Static method	Private	Method		20050501
13	CMS_LOGOFF	Instance method	Private	Method	logoff from CMS without change the workmode	20080331
14	CONSTRUCTOR	Instance method	Public	Constructor		20031024
15	CONTACT_ACCEPT_HANDLER	Instance method	Protected	Method	workmode handler	20031126
16	CONTACT_ACCEPT_REQUEST	Instance method	Public	Method	contact accept request	20031119
17	CONTACT_AD_UPDATED_HANDLER	Instance method	Public	Method	contact attached data update handler	20031218
18	CONTACT_END_REQUEST	Instance method	Public	Method	contact end request	20031219
19	CONTACT_FORWARD_HANDLER	Instance method	Protected	Method	contact forward handler	20031219
20	CONTACT_FORWARD_REQUEST	Instance method	Public	Method	contact forward request	20031229
21	CONTACT_REQUEST_SAVE_AD_VETOED	Instance method	Public	Method	contact request veto for attached data	20040204
22	CONTACT_WRAPUP_REQUEST	Instance method	Public	Method	contact wrapup request	20031219
23	GET_ALERT_SERVICE	Instance method	Private	Method	get alert services	20081218
24	GET_BCB_SESSION	Instance method	Public	Method		20031117
25	GET_BCB_USER	Instance method	Public	Method	get bcb user	20031118
26	GET_CHANNELS_ADRESSES_TEXT	Instance method	Protected	Method	get channel addresses text	20031218
27	GET_CHANNEL_BY_BCB_TYPE	Instance method	Public	Method	get mcm channel by bcb channel type	20031218
28	GET_CHANNEL_BY_MCM_TYPE	Instance method	Public	Method	get bcb channel by mcm channel type	20031230
29	GET_CONTACT	Instance method	Public	Method		20031117
30	GET_CONTACTS	Instance method	Public	Method		20031117
31	GET_CONTACT_BY_ID	Instance method	Public	Method	get contact by id	20031119
32	GET_FWDPREHANDLE	Instance method	Private	Method	Get the Forward Call Pre Handle	20081125
33	GET_ID	Instance method	Public	Method	get session id	20031118
34	GET_MCM_CHAT_SESSION	Instance method	Public	Method	Get chat session from the chat sessions table	20081011
35	GET_MIMC_AGENT_SESSION_ID	Instance method	Public	Method	returns agent session id	20071214
36	GET_MIMC_INT_SESSION_ID	Instance method	Public	Method	Get session id from interaction id	20071222
37	GET_MIMC_PRE_INTERACTION_ID	Instance method	Public	Method	Get session id from interaction id	20081203
38	GET_NOT_READY_WORKMODE_LIST	Instance method	Private	Method	get not ready workmode list	20031218
39	GET_NO_OF_CHAT_SESSIONS	Instance method	Public	Method	Get the number of chat sessions	20090120
40	GET_QUEUES_TEXT	Instance method	Private	Method	get queue text	20031118
41	GET_RECEIVE_CONTEXT_PARAMS	Instance method	Public	Method	Receive Context Parameters	20090210
42	GET_SESSION_ID	Instance method	Public	Method	get session id	20031105
43	GET_USER_ID	Instance method	Public	Method	get user id	20031218
44	HEARTBEAT_PING_ACKNOWLEGE	Instance method	Private	Method	Send back the ping acknowlegement sam message	20080404
45	HEARTBEAT_RFC_CALLBACK	Instance method	Public	Method	Call back function for heartbeat watchdog RFC	20080404
46	HEARTBEAT_START_RFC	Instance method	Private	Method	Create the shared memory and start the RFC	20080404
47	HEARTBEAT_STOP_RFC	Instance method	Private	Method	Stop the RFC	20080404
48	HEARTBEAT_UPDATE_RFC	Instance method	Private	Method	Update the shared memory timestamp	20080404
49	INIT	Instance method	Protected	Method	initialization of mcm session	20031105
50	IS_LOGGED_ON	Instance method	Public	Method	check: is already logged on	20080618
51	IS_VALID_DESTINATION_ADDRESS	Static method	Private	Method	check: is this a valid destionation address	20031229
52	IS_WRAPUP_END	Instance method	Public	Method	check: is already logged on	20080618
53	LOGOFF	Instance method	Public	Method		20031117
54	LOGON	Instance method	Public	Method		20031117
55	MAKE_CALL	Instance method	Public	Method	make call	20080326
56	MCM_CHANNEL_TYPE_TO_BCB	Instance method	Public	Method	get mcm channel type by bcb channel type	20031218
57	ON_CLIENT_ACTION_MESSAGE	Instance method	Public	Event handling method	client action message	20031120
58	ON_CLIENT_USER_STATE_MESSAGE	Instance method	Public	Event handling method	client user state messag	20031120
59	ON_CONTACT_EVENT_HANDLER	Instance method	Public	Method	contact event handler	20031117
60	ON_CONTAINER_STATUS_CHANGED	Instance method	Public	Method		20050501
61	ON_IM_CONTACT_EVENT_HANDLER	Instance method	Public	Method	contact event handler	20081122
62	ON_PUBLISH_CHAT_APP_EVENT	Instance method	Protected	Method	publish chat application event (alerts)	20040123
63	ON_PUBLISH_CHAT_CLIENT	Instance method	Protected	Method	publish chat client visibility	20040123
64	ON_PUBLISH_CHAT_INPUT	Instance method	Protected	Method	publish chat input text	20040123
65	ON_PUBLISH_CHAT_MESSAGE	Instance method	Protected	Method	publish chat message	20040122
66	ON_PUBLISH_CMS_STATE	Instance method	Private	Method	publish cms state loggedon or loggedoff	20080320
67	ON_PUBLISH_IM_EVENT	Instance method	Public	Method	publish chat client visibility	20081205
68	ON_PUBLISH_IM_MESSAGE	Instance method	Public	Method	publish chat message	20081210
69	ON_PUBLISH_NOT_READY_WORKMODES	Instance method	Protected	Method	publish not ready workmodes	20031229
70	ON_PUBLISH_OPEN_DIALOGUE	Instance method	Protected	Method	publish dialogue	20081205
71	ON_PUBLISH_USER_STATE	Instance method	Private	Method	publish user state	20031118
72	ON_PUBLISH_WARM_TRANSFER	Instance method	Protected	Method	publish chat client visibility	20080408
73	OPEN_DIALPAD	Instance method	Public	Method	Opens Dialpad	20081205
74	REGISTER_PHONE_LINE	Instance method	Public	Method		20070321
75	REMOVE_CONTACT	Instance method	Public	Method		20031117
76	REMOVE_EXTRA_QUEUE	Instance method	Public	Method	remove extra queue	20040326
77	REMOVE_MCM_CHAT_SESSION	Instance method	Public	Method	Remove from the chat sessions table	20090121
78	REMOVE_MIMC_INT_SESSION_MAP	Instance method	Public	Method	Remove a line from int session map	20071222
79	RESET_CTI	Instance method	Private	Method	Reset CTI Functionality	20110406
80	SEND_ALERT_FOR_RESULT	Instance method	Private	Method	send alert for asyn srch result	20081218
81	SEND_ASYN_SRCH_STATE_TO_CLIENT	Instance method	Private	Method	Send the asyn search state to client	20090109
82	SEND_BSP_EVENT	Instance method	Public	Method	send bsp event (bsp-invoke)	20031215
83	SEND_BSP_INVOKE_4_BUFF_MAIL	Instance method	Public	Method	Sned BSP Invoke for Buffered mails	20101221
84	SEND_BSP_MSG	Instance method	Public	Method	send error message	20031210
85	SEND_CURRENT_QUEUE_TEXT	Instance method	Private	Method	send current queue text	20031229
86	SEND_IM_EVENT	Instance method	Public	Method	send mcm event (contactstarted, contactaccepted,..)	20081122
87	SEND_MCM_EVENT	Instance method	Public	Method	send mcm event (contactstarted, contactaccepted,..)	20031119
88	SEND_QUEUE_TOOL_TIP_TEXT	Instance method	Private	Method	send queue tooltip text	20031229
89	SET_CADH	Instance method	Public	Method	set consult attach data handling values	20040520
90	SET_EXTRA_QUEUE	Instance method	Public	Method	set extra queue	20040325
91	SET_IS_LOGGEDON	Instance method	Private	Method	set flag for already logged on	20031105
92	SET_MCM_CHAT_SESSION	Instance method	Public	Method	Append a new line to the chat sessions table	20081011
93	SET_MIMC_AGENT_SESSION_ID	Instance method	Public	Method	set workmode	20071214
94	SET_MIMC_INT_SESSION_MAP	Instance method	Public	Method	Append a new line to the int session map	20071222
95	SET_WORKMODE	Instance method	Public	Method	set workmode	20031106
96	SET_WRAPUP_END	Instance method	Public	Method	set flag for already logged on	20080618
97	UNREGISTER_PHONE_LINE	Instance method	Public	Method		20070321
98	WARM_TRANSFER	Instance method	Public	Method	make call	20080408
99	WAS_REGISTERED	Instance method	Public	Method	check flag	20031230

Events

#	Event	Type	Visibility	Description	Created on
1	PUBLISH_BSP_INVOKE	Instance Event (0)	Public (2)	publish bsp-invoke	20031222
2	PUBLISH_CHAT_APP_EVENT	Instance Event (0)	Public (2)	publish chat application event	20040123
3	PUBLISH_CHAT_CLIENT	Instance Event (0)	Public (2)	publish chat client visibility	20040123
4	PUBLISH_CHAT_INPUT	Instance Event (0)	Public (2)	publish chat input text	20040123
5	PUBLISH_CHAT_MESSAGE	Instance Event (0)	Public (2)	publish chat message	20040122
6	PUBLISH_CMS_STATE	Instance Event (0)	Public (2)	publish cms state	20080320
7	PUBLISH_CURRENT_QUEUE	Instance Event (0)	Public (2)	publish current queue	20031229
8	PUBLISH_ERROR_MESSAGE	Instance Event (0)	Public (2)	error message	20040108
9	PUBLISH_IM_EVENT	Instance Event (0)	Public (2)	Publish IM messages	20081122
10	PUBLISH_IM_MESSAGE	Instance Event (0)	Public (2)	Publish IM message	20081210
11	PUBLISH_MCM_EVENT	Instance Event (0)	Public (2)	MCM event (McmContactStarted, McmContactChanged,...)	20031119
12	PUBLISH_NOT_READY_WORKMODES	Instance Event (0)	Public (2)	publish not ready workmode list	20031229
13	PUBLISH_OPEN_DIALOGUE	Instance Event (0)	Public (2)	Publish Open Dialogue	20081205
14	PUBLISH_QUEUE_TOOLTIP	Instance Event (0)	Public (2)	publish queue tooltip	20031229
15	PUBLISH_USER_STATE	Instance Event (0)	Public (2)	publish user state	20031118
16	PUBLISH_WARM_TRANSFER	Instance Event (0)	Public (2)	Publish warm transfer	20080408

Types

Class CL_CRM_MCM_SESSION has no local type.

Method Signatures

Method ACTION_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20031125
2	Importing	IV_SAM_MESSAGE	Call by reference	☑	Object reference (TYPE REF TO)	IF_SAM_MESSAGE		Message	20110406
3	Importing	PARAM1	Call by reference	☐	Type reference (TYPE)	STRING			20031125
4	Importing	PARAM2	Call by reference	☑	Type reference (TYPE)	STRING			20031125
5	Importing	PARAM3	Call by reference	☑	Type reference (TYPE)	STRING			20031125
6	Importing	PARAM4	Call by reference	☑	Type reference (TYPE)	STRING			20031125

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20031211

Method ADD_CONTACT Signature

Method ADD_CONTACT on class CL_CRM_MCM_SESSION has no parameter.
Method ADD_CONTACT on class CL_CRM_MCM_SESSION has no exception.

Method ADD_IM_PROPERTIES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CS_CONTACT_PROPERTIES	Call by reference	☐	Type reference (TYPE)	TIHTTPNVP		Contact Properties	20090102
2	Importing	IV_CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING		Contact ID	20090102

Method ADD_IM_PROPERTIES on class CL_CRM_MCM_SESSION has no exception.

Method BCB_CHANNEL_TYPE_TO_MCM Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	BCB_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031218
2	Returning	MCM_TYPE	Value transfer	☐	Type reference (TYPE)	STRING			20031218

Method BCB_CHANNEL_TYPE_TO_MCM on class CL_CRM_MCM_SESSION has no exception.

Method BCB_TEXTID_2_STRINGTAB Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	STR_TAB	Value transfer	☐	Type reference (TYPE)	STRING_TABLE		Tabelle von Strings	20031218
2	Importing	TEXTELEMENTTAB	Call by reference	☐	Type reference (TYPE)	ANY TABLE		Übergabestruktur: Tabelle von Textelementen	20031218

Method BCB_TEXTID_2_STRINGTAB on class CL_CRM_MCM_SESSION has no exception.

Method CALCULATE_TIME_DIFF Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	DIFF	Value transfer	☐	Type reference (TYPE)	I			20040216
2	Changing	TIME_END	Call by reference	☐	Type reference (TYPE)	TZNTSTMPS		UTC-Zeitstempel in Kurzform (JJJJMMTThhmmss)	20040216
3	Importing	TIME_START	Call by reference	☐	Type reference (TYPE)	TZNTSTMPS		UTC-Zeitstempel in Kurzform (JJJJMMTThhmmss)	20040216

Method CALCULATE_TIME_DIFF on class CL_CRM_MCM_SESSION has no exception.

Method CANCEL_INTERACTION Signature

Method CANCEL_INTERACTION on class CL_CRM_MCM_SESSION has no parameter.
Method CANCEL_INTERACTION on class CL_CRM_MCM_SESSION has no exception.

Method CHECK_ADDRESSES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ADDRESSES	Call by reference	☐	Type reference (TYPE)	BCB_ADDRESS_REF_T			20050501
2	Importing	CHANNELS	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20050501

Method CHECK_ASYN_SRCH_RESULT_FLAG Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT_PROPERTIES	Call by reference	☐	Type reference (TYPE)	TIHTTPNVP		HTTP Framework (iHTTP) Table Name/Value Pairs	20081218
2	Importing	IV_PARAM1	Call by reference	☐	Type reference (TYPE)	STRING			20081218

Method CHECK_ASYN_SRCH_RESULT_FLAG on class CL_CRM_MCM_SESSION has no exception.

Method CHECK_CHANNELS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHANNELS	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20050501

Method CHECK_SHMA_ON_SESSION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IR_AUI_SHMA_HDL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_AUI_ASYN_SRCH_SHMA		Share memory area for flag of aui asyn srch result	20090421
2	Importing	IV_CONTACT_PROPERTIES	Call by reference	☐	Type reference (TYPE)	TIHTTPNVP		HTTP Framework (iHTTP) Table Name/Value Pairs	20090421
3	Importing	IV_PARAM1	Call by reference	☐	Type reference (TYPE)	STRING			20090421

Method CHECK_SHMA_ON_SESSION_ID on class CL_CRM_MCM_SESSION has no exception.

Method CHECK_WORKMODES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	WORKMODES	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20050501

Method CMS_LOGOFF Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IS_FORCED	Call by reference	☐	Type reference (TYPE)	ABAP_BOOL			20080331

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM exception	20080331

Method CONSTRUCTOR Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	LANGUAGE	Value transfer	☐	Type reference (TYPE)	STRING			20031024
2	Importing	USERID	Value transfer	☐	Type reference (TYPE)	STRING			20031024

Method CONSTRUCTOR on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_ACCEPT_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20031126
2	Importing	CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING			20031126
3	Importing	REASON_CODE	Value transfer	☑	Type reference (TYPE)	STRING			20130205

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20031126

Method CONTACT_ACCEPT_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031119

Method CONTACT_ACCEPT_REQUEST on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_AD_UPDATED_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031218
2	Importing	IS_FORCED	Call by reference	☐	Type reference (TYPE)	ABAP_BOOL			20031218

Method CONTACT_AD_UPDATED_HANDLER on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_END_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHANNEL_ID	Call by reference	☐	Type reference (TYPE)	STRING			20031219
2	Importing	CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING			20031219

Method CONTACT_END_REQUEST on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_FORWARD_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031219
2	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20031219
3	Importing	DEST_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031219

Method CONTACT_FORWARD_HANDLER on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_FORWARD_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING			20031229
2	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20031229
3	Importing	DESTINATION_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031229
4	Importing	NEXT_ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20050517

Method CONTACT_FORWARD_REQUEST on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_REQUEST_SAVE_AD_VETOED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040204

Method CONTACT_REQUEST_SAVE_AD_VETOED on class CL_CRM_MCM_SESSION has no exception.

Method CONTACT_WRAPUP_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING			20031219

Method CONTACT_WRAPUP_REQUEST on class CL_CRM_MCM_SESSION has no exception.

Method GET_ALERT_SERVICE Signature

Method GET_ALERT_SERVICE on class CL_CRM_MCM_SESSION has no parameter.
Method GET_ALERT_SERVICE on class CL_CRM_MCM_SESSION has no exception.

Method GET_BCB_SESSION Signature

Method GET_BCB_SESSION on class CL_CRM_MCM_SESSION has no parameter.
Method GET_BCB_SESSION on class CL_CRM_MCM_SESSION has no exception.

Method GET_BCB_USER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	BCB_USER	Value transfer	☐	Object reference (TYPE REF TO)	CL_BCB_USER		BCB User	20031118

Method GET_BCB_USER on class CL_CRM_MCM_SESSION has no exception.

Method GET_CHANNELS_ADRESSES_TEXT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ACTIVE_ADDRESSES	Call by reference	☐	Type reference (TYPE)	BCB_ADDRESS_REF_T			20050501
2	Importing	ACTIVE_CHANNELS	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501
3	Importing	CFG_ADDRESSES	Call by reference	☐	Type reference (TYPE)	BCB_ADDRESS_REF_T			20050501
4	Importing	CFG_CHANNELS	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501
5	Returning	TEXT	Value transfer	☐	Type reference (TYPE)	STRING			20031218

Method GET_CHANNELS_ADRESSES_TEXT on class CL_CRM_MCM_SESSION has no exception.

Method GET_CHANNEL_BY_BCB_TYPE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	BCB_CHANNEL_TYPE	Value transfer	☐	Type reference (TYPE)	STRING			20031218
2	Returning	MCM_CHANNEL	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CHANNEL		MCM Kanal	20031218

Method GET_CHANNEL_BY_BCB_TYPE on class CL_CRM_MCM_SESSION has no exception.

Method GET_CHANNEL_BY_MCM_TYPE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	MCM_CHANNEL	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CHANNEL		MCM Kanal (Telefon, Mail und Chat)	20031230
2	Importing	MCM_CHANNEL_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031230

Method GET_CHANNEL_BY_MCM_TYPE on class CL_CRM_MCM_SESSION has no exception.

Method GET_CONTACT Signature

Method GET_CONTACT on class CL_CRM_MCM_SESSION has no parameter.
Method GET_CONTACT on class CL_CRM_MCM_SESSION has no exception.

Method GET_CONTACTS Signature

Method GET_CONTACTS on class CL_CRM_MCM_SESSION has no parameter.
Method GET_CONTACTS on class CL_CRM_MCM_SESSION has no exception.

Method GET_CONTACT_BY_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ID	Call by reference	☐	Type reference (TYPE)	STRING			20031119
2	Returning	MCM_CONTACT	Value transfer	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031119

Method GET_CONTACT_BY_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_FWDPREHANDLE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_IAD_XML	Call by reference	☐	Type reference (TYPE)	STRING			20081125
2	Returning	RV_FWDPREHANDLE	Value transfer	☐	Type reference (TYPE)	STRING			20081125

Method GET_FWDPREHANDLE on class CL_CRM_MCM_SESSION has no exception.

Method GET_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	SESSION_ID	Value transfer	☐	Type reference (TYPE)	STRING			20031118

Method GET_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_MCM_CHAT_SESSION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CHAT_SESSION	Call by reference	☑	Type reference (TYPE)	CRMS_IC_MCM_IM_IAD		MCM Chat session parameters	20090120
2	Importing	IV_CHAT_SESSION_ID	Value transfer	☐	Type reference (TYPE)	STRING		Multi Channel Management (MCM) Chat ID	20081011
3	Returning	RV_CHAT_SESSION	Value transfer	☐	Type reference (TYPE)	CRMS_IC_MCM_CHAT_SESSION		MCM interaction id - session id map	20081011

Method GET_MCM_CHAT_SESSION on class CL_CRM_MCM_SESSION has no exception.

Method GET_MIMC_AGENT_SESSION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	RV_SESSION_ID	Value transfer	☐	Type reference (TYPE)	STRING			20071214

Method GET_MIMC_AGENT_SESSION_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_MIMC_INT_SESSION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071222
2	Returning	RV_SESSION_ID	Value transfer	☐	Type reference (TYPE)	STRING			20071222

Method GET_MIMC_INT_SESSION_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_MIMC_PRE_INTERACTION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20081203
2	Returning	RV_PRE_INTERACTION_ID	Value transfer	☐	Type reference (TYPE)	STRING			20081203

Method GET_MIMC_PRE_INTERACTION_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_NOT_READY_WORKMODE_LIST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	NOT_READY_WORKMODE_LIST	Value transfer	☐	Type reference (TYPE)	STRING_TABLE		Tabelle von Strings	20031218
2	Importing	WORKMODES	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20031218

Method GET_NOT_READY_WORKMODE_LIST on class CL_CRM_MCM_SESSION has no exception.

Method GET_NO_OF_CHAT_SESSIONS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	RV_COUNT	Value transfer	☐	Type reference (TYPE)	INTEGER		Count of chat sessions	20090120

Method GET_NO_OF_CHAT_SESSIONS on class CL_CRM_MCM_SESSION has no exception.

Method GET_QUEUES_TEXT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ACTIVE_QUEUES	Value transfer	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501
2	Importing	CFG_QUEUES	Call by reference	☐	Type reference (TYPE)	BCB_TEXT_ELEMENT_T			20050501
3	Returning	S_QUEUES	Value transfer	☐	Type reference (TYPE)	STRING			20031118

Method GET_QUEUES_TEXT on class CL_CRM_MCM_SESSION has no exception.

Method GET_RECEIVE_CONTEXT_PARAMS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT_ID	Call by reference	☐	Type reference (TYPE)	STRING		Contact ID	20090210
2	Importing	IV_XML_STRING	Call by reference	☐	Type reference (TYPE)	XSTRING			20090210
3	Exporting	RV_DEST_ADDR	Value transfer	☐	Type reference (TYPE)	STRING		Destination Address	20090211
4	Exporting	RV_DIRECTION	Value transfer	☐	Type reference (TYPE)	STRING		Direction	20090211
5	Exporting	RV_ORIGIN_ADDR	Value transfer	☐	Type reference (TYPE)	STRING		Origin Address	20090211

Method GET_RECEIVE_CONTEXT_PARAMS on class CL_CRM_MCM_SESSION has no exception.

Method GET_SESSION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	SESSION_ID	Value transfer	☐	Type reference (TYPE)	STRING			20031105

Method GET_SESSION_ID on class CL_CRM_MCM_SESSION has no exception.

Method GET_USER_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	USER_ID	Value transfer	☐	Type reference (TYPE)	STRING			20031218

Method GET_USER_ID on class CL_CRM_MCM_SESSION has no exception.

Method HEARTBEAT_PING_ACKNOWLEGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CONTACT_PROPERTIES	Call by reference	☐	Type reference (TYPE)	TIHTTPNVP		HTTP Framework (iHTTP) Table Name/Value Pairs	20080404
2	Importing	IV_PARAM1	Call by reference	☐	Type reference (TYPE)	STRING			20080404

Method HEARTBEAT_PING_ACKNOWLEGE on class CL_CRM_MCM_SESSION has no exception.

Method HEARTBEAT_RFC_CALLBACK Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	P_TASK	Call by reference	☐	Type reference (TYPE)	CLIKE			20080404

Method HEARTBEAT_RFC_CALLBACK on class CL_CRM_MCM_SESSION has no exception.

Method HEARTBEAT_START_RFC Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IT_CURR_APP_IDS	Call by reference	☐	Type reference (TYPE)	CRMT_IC_MCM_APPLICATION_IDS		Application Ids for each channels	20080404
2	Importing	IV_CMS_HOST_ID	Call by reference	☑	Type reference (TYPE)	STRING			20120130

Method HEARTBEAT_START_RFC on class CL_CRM_MCM_SESSION has no exception.

Method HEARTBEAT_STOP_RFC Signature

Method HEARTBEAT_STOP_RFC on class CL_CRM_MCM_SESSION has no parameter.
Method HEARTBEAT_STOP_RFC on class CL_CRM_MCM_SESSION has no exception.

Method HEARTBEAT_UPDATE_RFC Signature

Method HEARTBEAT_UPDATE_RFC on class CL_CRM_MCM_SESSION has no parameter.
Method HEARTBEAT_UPDATE_RFC on class CL_CRM_MCM_SESSION has no exception.

Method INIT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CC_ID	Call by reference	☐	Type reference (TYPE)	STRING			20050106
2	Importing	IV_WORKCENTER_ID	Call by reference	☐	Type reference (TYPE)	STRING			20050106

Method INIT on class CL_CRM_MCM_SESSION has no exception.

Method IS_LOGGED_ON Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	IS_LOGGED_ON	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20080618

Method IS_LOGGED_ON on class CL_CRM_MCM_SESSION has no exception.

Method IS_VALID_DESTINATION_ADDRESS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20031229
2	Importing	DESTINATION_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031229
3	Returning	IS_VALID	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20031229

Method IS_VALID_DESTINATION_ADDRESS on class CL_CRM_MCM_SESSION has no exception.

Method IS_WRAPUP_END Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	RV_WRAPUP_END	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20080618

Method IS_WRAPUP_END on class CL_CRM_MCM_SESSION has no exception.

Method LOGOFF Signature

Method LOGOFF on class CL_CRM_MCM_SESSION has no parameter.
Method LOGOFF on class CL_CRM_MCM_SESSION has no exception.

Method LOGON Signature

Method LOGON on class CL_CRM_MCM_SESSION has no parameter.
Method LOGON on class CL_CRM_MCM_SESSION has no exception.

Method MAKE_CALL Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_NUMBER	Call by reference	☐	Type reference (TYPE)	IHTTPVAL		HTTP Framework (iHTTP) HTTP Value	20080326

Method MAKE_CALL on class CL_CRM_MCM_SESSION has no exception.

Method MCM_CHANNEL_TYPE_TO_BCB Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	BCB_TYPE	Value transfer	☐	Type reference (TYPE)	STRING			20031218
2	Importing	MCM_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031218

Method MCM_CHANNEL_TYPE_TO_BCB on class CL_CRM_MCM_SESSION has no exception.

Method ON_CLIENT_ACTION_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MESSAGE	Call by reference	☐	Attribute reference (LIKE)				20040123

Method ON_CLIENT_ACTION_MESSAGE on class CL_CRM_MCM_SESSION has no exception.

Method ON_CLIENT_USER_STATE_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MESSAGE	Call by reference	☐	Attribute reference (LIKE)				20040123

Method ON_CLIENT_USER_STATE_MESSAGE on class CL_CRM_MCM_SESSION has no exception.

Method ON_CONTACT_EVENT_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT_EVENT		MCM Kontakt Ereignis	20031211

Method ON_CONTACT_EVENT_HANDLER on class CL_CRM_MCM_SESSION has no exception.

Method ON_CONTAINER_STATUS_CHANGED Signature

Method ON_CONTAINER_STATUS_CHANGED on class CL_CRM_MCM_SESSION has no parameter.
Method ON_CONTAINER_STATUS_CHANGED on class CL_CRM_MCM_SESSION has no exception.

Method ON_IM_CONTACT_EVENT_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	EVENT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT_EVENT		MCM Kontakt Ereignis	20081122

Method ON_IM_CONTACT_EVENT_HANDLER on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_CHAT_APP_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHAT_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING		=contact ID	20040123
2	Importing	EVENT_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20040123
3	Importing	PARAM1_NAME	Call by reference	☑	Type reference (TYPE)	STRING			20040225
4	Importing	PARAM1_VALUE	Call by reference	☑	Type reference (TYPE)	STRING			20040225

Method ON_PUBLISH_CHAT_APP_EVENT on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_CHAT_CLIENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHAT_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040123
2	Importing	MESSAGE	Call by reference	☐	Type reference (TYPE)	STRING			20040123
3	Importing	PARAM_1	Call by reference	☑	Type reference (TYPE)	STRING			20040123
4	Importing	PARAM_2	Call by reference	☑	Type reference (TYPE)	STRING			20040123
5	Importing	PARAM_3	Call by reference	☑	Type reference (TYPE)	STRING			20040123

Method ON_PUBLISH_CHAT_CLIENT on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_CHAT_INPUT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHAT_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040123
2	Importing	MESSAGE	Call by reference	☐	Type reference (TYPE)	STRING			20040123
3	Importing	PARAM_1	Call by reference	☑	Type reference (TYPE)	STRING			20040123
4	Importing	PARAM_2	Call by reference	☑	Type reference (TYPE)	STRING			20040123
5	Importing	PARAM_3	Call by reference	☑	Type reference (TYPE)	STRING			20040123

Method ON_PUBLISH_CHAT_INPUT on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_CHAT_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHAT_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040123
2	Importing	MESSAGE	Call by reference	☐	Type reference (TYPE)	STRING			20040122
3	Importing	PARAM_1	Call by reference	☑	Type reference (TYPE)	STRING			20040123
4	Importing	PARAM_2	Call by reference	☑	Type reference (TYPE)	STRING			20040123
5	Importing	PARAM_3	Call by reference	☑	Type reference (TYPE)	STRING			20040123

Method ON_PUBLISH_CHAT_MESSAGE on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_CMS_STATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CMS_STATE	Call by reference	☐	Type reference (TYPE)	STRING			20080410

Method ON_PUBLISH_CMS_STATE on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_IM_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_EVENT_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20081205
2	Importing	IV_OPEN_BUDDYLIST	Call by reference	☑	Type reference (TYPE)	STRING			20081205

Method ON_PUBLISH_IM_EVENT on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_IM_MESSAGE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_IM_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20081210
2	Importing	IV_MESSAGE	Call by reference	☐	Type reference (TYPE)	STRING			20081210
3	Importing	PARAM_1	Call by reference	☑	Type reference (TYPE)	STRING			20081210
4	Importing	PARAM_2	Call by reference	☑	Type reference (TYPE)	STRING			20081210
5	Importing	PARAM_3	Call by reference	☑	Type reference (TYPE)	STRING			20081210

Method ON_PUBLISH_IM_MESSAGE on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_NOT_READY_WORKMODES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	NOT_READY_WORKMODES	Call by reference	☐	Type reference (TYPE)	STRING_TABLE		Tabelle von Strings	20031229

Method ON_PUBLISH_NOT_READY_WORKMODES on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_OPEN_DIALOGUE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DIALOGUE_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20081205
2	Importing	NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20081205

Method ON_PUBLISH_OPEN_DIALOGUE on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_USER_STATE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	USER_STATE	Call by reference	☐	Object reference (TYPE REF TO)	LCL_USER_STATE			20031118

Method ON_PUBLISH_USER_STATE on class CL_CRM_MCM_SESSION has no exception.

Method ON_PUBLISH_WARM_TRANSFER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MIMC_AGENT_SESSION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20090612
2	Importing	NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20080408

Method ON_PUBLISH_WARM_TRANSFER on class CL_CRM_MCM_SESSION has no exception.

Method OPEN_DIALPAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_DIALOGUE_NAME	Call by reference	☐	Type reference (TYPE)	STRING		Dialogue Name (example dialpad)	20081205
2	Importing	IV_NUMBER	Call by reference	☐	Type reference (TYPE)	IHTTPVAL		HTTP Framework (iHTTP) HTTP Value	20081205

Method OPEN_DIALPAD on class CL_CRM_MCM_SESSION has no exception.

Method REGISTER_PHONE_LINE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CMS_ID	Call by reference	☐	Type reference (TYPE)	STRING			20070321
2	Importing	IV_LINE_NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20070321

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20070321

Method REMOVE_CONTACT Signature

Method REMOVE_CONTACT on class CL_CRM_MCM_SESSION has no parameter.
Method REMOVE_CONTACT on class CL_CRM_MCM_SESSION has no exception.

Method REMOVE_EXTRA_QUEUE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	QUEUE_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040326

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐		20040326

Method REMOVE_MCM_CHAT_SESSION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CHAT_SESSION_ID	Call by reference	☐	Type reference (TYPE)	CRM_IC_MCM_CHAT_ID		MCM interaction id	20090121

Method REMOVE_MCM_CHAT_SESSION on class CL_CRM_MCM_SESSION has no exception.

Method REMOVE_MIMC_INT_SESSION_MAP Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071222

Method REMOVE_MIMC_INT_SESSION_MAP on class CL_CRM_MCM_SESSION has no exception.

Method RESET_CTI Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_SAM_MESSAGE	Call by reference	☐	Object reference (TYPE REF TO)	IF_SAM_MESSAGE		Message	20110406

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM exception	20110406

Method SEND_ALERT_FOR_RESULT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING	''	session id	20090326

Method SEND_ALERT_FOR_RESULT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_ASYN_SRCH_STATE_TO_CLIENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_STATE	Call by reference	☐	Type reference (TYPE)	STRING			20090109

Method SEND_ASYN_SRCH_STATE_TO_CLIENT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_BSP_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MIMC_AGENT_SESSION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20071222
2	Importing	MIMC_INTERACTION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20081125
3	Importing	NAME	Call by reference	☐	Type reference (TYPE)	STRING			20031215
4	Importing	PARAM_1	Call by reference	☐	Type reference (TYPE)	STRING			20031215
5	Importing	PARAM_2	Call by reference	☑	Type reference (TYPE)	STRING			20031215
6	Importing	PARAM_3	Call by reference	☑	Type reference (TYPE)	STRING			20031215
7	Importing	PARAM_4	Call by reference	☑	Type reference (TYPE)	STRING			20031215
8	Importing	PARAM_5	Call by reference	☑	Type reference (TYPE)	STRING			20031215
9	Importing	PARAM_6	Call by reference	☑	Type reference (TYPE)	STRING			20081202
10	Importing	PARAM_7	Call by reference	☑	Type reference (TYPE)	STRING			20081203

Method SEND_BSP_EVENT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_BSP_INVOKE_4_BUFF_MAIL Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_MCM_MAIL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM contact	20101221

Method SEND_BSP_INVOKE_4_BUFF_MAIL on class CL_CRM_MCM_SESSION has no exception.

Method SEND_BSP_MSG Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MSG_HANDLER_CLASS	Call by reference	☑	Type reference (TYPE)	STRING			20031210
2	Importing	MSG_LEVEL	Call by reference	☑	Type reference (TYPE)	STRING			20031210
3	Importing	MSG_NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20031210
4	Importing	MSG_TYPE	Call by reference	☐	Type reference (TYPE)	STRING			20031210
5	Importing	MSG_VAR1	Call by reference	☑	Type reference (TYPE)	STRING			20031210
6	Importing	MSG_VAR2	Call by reference	☑	Type reference (TYPE)	STRING			20031210
7	Importing	MSG_VAR3	Call by reference	☑	Type reference (TYPE)	STRING			20031210
8	Importing	MSG_VAR4	Call by reference	☑	Type reference (TYPE)	STRING			20031210

Method SEND_BSP_MSG on class CL_CRM_MCM_SESSION has no exception.

Method SEND_CURRENT_QUEUE_TEXT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	QUEUE_TEXT	Call by reference	☐	Type reference (TYPE)	STRING			20031229

Method SEND_CURRENT_QUEUE_TEXT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_IM_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	EVENT_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20081122
2	Importing	IV_CONTEXT_RECEIVED	Call by reference	☑	Type reference (TYPE)	STRING			20090211
3	Importing	MCM_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20081122

Method SEND_IM_EVENT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_MCM_EVENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	BSP_EVENT	Call by reference	☑	Type reference (TYPE)	ABAP_BOOL			20031119
2	Importing	EVENT_NAME	Call by reference	☐	Type reference (TYPE)	STRING			20031119
3	Importing	MCM_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031119

Method SEND_MCM_EVENT on class CL_CRM_MCM_SESSION has no exception.

Method SEND_QUEUE_TOOL_TIP_TEXT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHANNEL_ADDRESSES_TEXT	Call by reference	☐	Type reference (TYPE)	STRING			20031229
2	Importing	QUEUES_TEXT	Call by reference	☐	Type reference (TYPE)	STRING			20031229

Method SEND_QUEUE_TOOL_TIP_TEXT on class CL_CRM_MCM_SESSION has no exception.

Method SET_CADH Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	VALUE	Call by reference	☐	Type reference (TYPE)	STRING			20040520

Method SET_CADH on class CL_CRM_MCM_SESSION has no exception.

Method SET_EXTRA_QUEUE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	QUEUE_ID	Call by reference	☐	Type reference (TYPE)	STRING			20040325

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐		20040325

Method SET_IS_LOGGEDON Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IS_LOGGED_ON	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL		angemeldet? ABAP_TRUE:ABAP_FALSE	20031105

Method SET_IS_LOGGEDON on class CL_CRM_MCM_SESSION has no exception.

Method SET_MCM_CHAT_SESSION Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CHAT_SESSION	Call by reference	☐	Type reference (TYPE)	CRMS_IC_MCM_CHAT_SESSION		MCM interaction id - session id map	20081011

Method SET_MCM_CHAT_SESSION on class CL_CRM_MCM_SESSION has no exception.

Method SET_MIMC_AGENT_SESSION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071214

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20071214

Method SET_MIMC_INT_SESSION_MAP Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071222
2	Importing	IV_PRE_INTERACTION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20081203
3	Importing	IV_SESSION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20071222

Method SET_MIMC_INT_SESSION_MAP on class CL_CRM_MCM_SESSION has no exception.

Method SET_WORKMODE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	WORKMODE	Value transfer	☐	Type reference (TYPE)	STRING			20031106

#	Exception	Resumable	Description	Created on
1	CX_CRM_MCM_EXCEPTION	☐	MCM Ausnahme	20031211

Method SET_WRAPUP_END Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_WRAPUP_END	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL		angemeldet? ABAP_TRUE:ABAP_FALSE	20080618

Method SET_WRAPUP_END on class CL_CRM_MCM_SESSION has no exception.

Method UNREGISTER_PHONE_LINE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_IS_FORCED	Call by reference	☐	Type reference (TYPE)	ABAP_BOOL			20070321

Method UNREGISTER_PHONE_LINE on class CL_CRM_MCM_SESSION has no exception.

Method WARM_TRANSFER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_NUMBER	Call by reference	☐	Type reference (TYPE)	IHTTPVAL		HTTP Framework (iHTTP) HTTP Value	20080408
2	Importing	MIMC_AGENT_SESSION_ID	Call by reference	☑	Type reference (TYPE)	STRING			20090612

Method WARM_TRANSFER on class CL_CRM_MCM_SESSION has no exception.

Method WAS_REGISTERED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	IS_REGISTERED	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20031230

Method WAS_REGISTERED on class CL_CRM_MCM_SESSION has no exception.

Event Signatures

Event PUBLISH_BSP_INVOKE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	MIMC_AGENT_SESSION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20071221
2	MIMC_INTERACTION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081125
3	NAME	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222
4	PARAM_1	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222
5	PARAM_2	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
6	PARAM_3	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
7	PARAM_4	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
8	PARAM_5	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
9	PARAM_6	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
10	PARAM_7	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
11	PARAM_8	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20031222
12	TOPIC	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222

Event PUBLISH_CHAT_APP_EVENT Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CHAT_SESSION_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		= contact ID	20040123
2	EVENT_NAME	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040123
3	PARAM1_NAME	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040225
4	PARAM1_VALUE	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040225

Event PUBLISH_CHAT_CLIENT Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CHAT_SESSION_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		= contact ID	20040123
2	MESSAGE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040123
3	PARAM_1	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
4	PARAM_2	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
5	PARAM_3	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123

Event PUBLISH_CHAT_INPUT Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CHAT_SESSION_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		= contact ID	20040123
2	MESSAGE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040123
3	PARAM_1	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
4	PARAM_2	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
5	PARAM_3	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123

Event PUBLISH_CHAT_MESSAGE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CHAT_SESSION_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		= contact_id	20040123
2	MESSAGE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Nachricht	20040122
3	PARAM_1	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
4	PARAM_2	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123
5	PARAM_3	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20040123

Event PUBLISH_CMS_STATE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CMS_STATE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20080320

Event PUBLISH_CURRENT_QUEUE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	QUEUE_TEXT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031229

Event PUBLISH_ERROR_MESSAGE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	MIMC_AGENT_SESSION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20071214
2	MSG_CLASS	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
3	MSG_HANDLER_CLASS	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
4	MSG_LEVEL	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
5	MSG_NUMBER	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
6	MSG_TYPE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
7	MSG_VAR1	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
8	MSG_VAR2	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
9	MSG_VAR3	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108
10	MSG_VAR4	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20040108

Event PUBLISH_IM_EVENT Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CONTACT_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING		Kontakt ID	20081122
2	DURATION_OF_ACCEPTED_STATE	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081122
3	DURATION_OF_CONTACT	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081122
4	DURATION_OF_CURRENT_STATE	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081122
5	EVENT_NAME	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Event Name	20081122
6	OPEN_BUDDYLIST	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081205
7	PROPERTIES	Exporting	Value transfer	☑	Type reference (TYPE)	TIHTTPNVP			20081122
8	TIMEOUT_ACCEPT	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081122

Event PUBLISH_IM_MESSAGE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	IV_IM_SESSION_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		IM Session ID	20081210
2	IV_MESSAGE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Message	20081210
3	PARAM_1	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20081210
4	PARAM_2	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20081210
5	PARAM_3	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20081210

Event PUBLISH_MCM_EVENT Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CONTACT_ID	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Kontakt ID	20040108
2	CONTACT_TYPE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Kontakt Typ	20031119
3	DURATION_OF_ACCEPTED_STATE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222
4	DURATION_OF_CONTACT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222
5	DURATION_OF_CURRENT_STATE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222
6	EVENT_NAME	Exporting	Value transfer	☐	Type reference (TYPE)	STRING		Event Name	20031119
7	MIMC_AGENT_SESSION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20071221
8	MIMC_INTERACTION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20081125
9	PROPERTIES	Exporting	Value transfer	☐	Type reference (TYPE)	TIHTTPNVP			20031119
10	TIMEOUT_ACCEPT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031222

Event PUBLISH_NOT_READY_WORKMODES Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	NOT_READY_WORKMODES	Exporting	Value transfer	☐	Type reference (TYPE)	STRING_TABLE		Tabelle von Strings	20031229

Event PUBLISH_OPEN_DIALOGUE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	DIALOGUE_NAME	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20081205
2	NUMBER	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20081205

Event PUBLISH_QUEUE_TOOLTIP Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	CHANNELS_ADDRESSES_TEXT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031229
2	QUEUES_TEXT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031229

Event PUBLISH_USER_STATE Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	USER_STATE	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031118
2	USER_STATE_TEXT	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20031118

Event PUBLISH_WARM_TRANSFER Signature

#	Parameter	Type	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	MIMC_AGENT_SESSION_ID	Exporting	Value transfer	☑	Type reference (TYPE)	STRING			20090612
2	NUMBER	Exporting	Value transfer	☐	Type reference (TYPE)	STRING			20080408

Meta Relationship - Using (full list)

#	Relationship type	Using	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_ITEM_CONSTANTS	Bcb Item Constants	20031219
2	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_SYSTEM_CONSTANTS	BCB System Constants	20031024
3	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_USER_CONSTANTS	BCB User Konstanten	20031105
4	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_USER_EVENT_SINK	Interface for changes on BCB user	20031205
5	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_ACTIONS	MCM Actions	20031125
6	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CHAT_CONSTANTS	MCM Chat Session Constants	20081122
7	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_ACTION	MCM Contact Actions	20031126
8	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_EVENT	MCM Contact Events	20031126
9	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_CONTACT_PROPERTY	MCM contact properties	20031126
10	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_PHONE_ACTION	MCM Telephone Actions	20031219
11	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_PROXY_CONSTANTS	MCM Proxy Constants	20090102
12	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_SESSION	MCM Session	20031024
13	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_SESSION_CONSTANTS	MCM Session Constants	20031219

History

Last changed by/on	SAP	20140121
SAP Release Created in