SAP ABAP Class CL_CRM_MCM_PHONE_CHANNEL (MCM telephone channel)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ IC_CCS_MCM (Package) IC Communication Channels Service Multi-Channel Management

Meta Relationship - Using

#	Relationship type	Using	Short Description	Created on
1	Inheritance (c INHERITING FROM c_ref)	CL_CRM_MCM_CHANNEL	MCM Channel (telephone, mail and chat)	20031024
2	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_ITEM_CONSTANTS	Bcb Item Constants	20031212
3	Interface implementation (CLASS c. INTERFACES i_ref)	IF_BCB_PHONE_CALL_CONSTANTS	BCB Phone Call Constants	20031211
4	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_ACTIONS	MCM Actions	20031211
5	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_MCM_PHONE_ACTION	MCM Telephone Actions	20031211

Properties

Class	CL_CRM_MCM_PHONE_CHANNEL
Short Description	MCM telephone channel
Super Class	CL_CRM_MCM_CHANNEL	MCM Channel (telephone, mail and chat)
Instantiability of a Class	2	Public
Final	☑

General Data

Message Class
Program status
Category	0
Package	IC_CCS_MCM	IC Communication Channels Service Multi-Channel Management
Created	20031024	SAP
Last change	20130531	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☑
Unicode checks active	☑

Forward declarations

#	Type group / Object type	Type	Type Description
1	ABAP	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)

Interfaces

#	Interface	Abstract	Final	Description	Created on
1	IF_BCB_ITEM_CONSTANTS	☐	☐	Bcb Item Constants	20031212
2	IF_BCB_PHONE_CALL_CONSTANTS	☐	☐	BCB Phone Call Constants	20031211
3	IF_CRM_MCM_ACTIONS	☐	☐	MCM Actions	20031211
4	IF_CRM_MCM_PHONE_ACTION	☐	☐	MCM Telephone Actions	20031211

Friends

Class CL_CRM_MCM_PHONE_CHANNEL has no friend class.

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	ACTION_ACCEPT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
2	ACTION_DIAL	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
3	ACTION_END	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
4	ACTION_REJECT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
5	ACTION_SESSION_CLOSE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
6	ACTION_TRANSFER	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
7	ACTION_USER_STATE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
8	ACTION_WORKMODE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
9	ACTION_WRAP_UP	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
10	BCB_CA_ACCEPT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
11	BCB_CA_ALTERNATE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
12	BCB_CA_CONFERENCE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
13	BCB_CA_CONSULT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
14	BCB_CA_DELETEAD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
15	BCB_CA_DIAL	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
16	BCB_CA_DROP	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
17	BCB_CA_DROPPARTY	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
18	BCB_CA_DTMF	Instance attribute	Public	☐	Attribute reference (LIKE)				20070201
19	BCB_CA_FORWARD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
20	BCB_CA_GETAD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
21	BCB_CA_HOLD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
22	BCB_CA_LISTEN	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
23	BCB_CA_LISTENEND	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
24	BCB_CA_RECONNECT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
25	BCB_CA_REROUTE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
26	BCB_CA_SETAD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
27	BCB_CA_TRANSFER	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
28	BCB_CA_UNHOLD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031211
29	BCB_CA_WRAPUPENDED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
30	BCB_CA_WRAPUPREQUIRED	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
31	M_ISCADCOPIEDBACK	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE	is CAD copied back	20040519
32	M_ISCADINHERITED	Instance attribute	Private	☐	Type reference (TYPE)	ABAP_BOOL	ABAP_FALSE	Is CAD inherited	20040519
33	NS_CONF	Constant	Private	☐	Type reference (TYPE)	STRING	'conf'	next step: conference	20031215
34	NS_TRAN	Constant	Private	☐	Type reference (TYPE)	STRING	'tran'	next step: transfer	20031215
35	PH_ACTION_ADD_PARTY	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
36	PH_ACTION_ALTERNATE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
37	PH_ACTION_CONFERENCE	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
38	PH_ACTION_CONSULT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
39	PH_ACTION_HANG_UP	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
40	PH_ACTION_HOLD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
41	PH_ACTION_RECONNECT	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
42	PH_ACTION_REMOVE_PARTY	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
43	PH_ACTION_UN_HOLD	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212
44	PH_ACTION_WARM_TRANSFER	Instance attribute	Public	☐	Attribute reference (LIKE)				20031212

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	ADD_PLUS	Static method	Public	Method	adjust and check phone number	20031211
2	AD_UPDATED_HANDLER	Instance method	Public	Method	attached data update handler	20031215
3	CONSTRUCTOR	Instance method	Public	Constructor		20031106
4	CONSULT_HANDLER	Instance method	Private	Method	consult handler	20031215
5	CONSULT_REQUEST	Instance method	Private	Method	consult request	20031212
6	IS_VALID_ADDRESS	Static method	Public	Method	check for valid address	20031211
7	REQUEST_SAVEAD_VETOED	Instance method	Public	Method	save attached date veto request	20040204
8	SEND_DTMF	Instance method	Public	Method		20060426
9	SET_ISCADCOPIEDBACK	Instance method	Public	Method	set isCADCopiedBack attribute	20040519
10	SET_ISCADINHERITED	Instance method	Public	Method	set isCADInherited attribute	20040519
11	TRANSFER_HANDLER	Instance method	Private	Method	transfer handler	20040525
12	TRANSFER_REQUEST	Instance method	Private	Method	transfer request	20040525

Events

Class CL_CRM_MCM_PHONE_CHANNEL has no event.

Types

Class CL_CRM_MCM_PHONE_CHANNEL has no local type.

Method Signatures

Method ADD_PLUS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	I_NUMBER	Call by reference	☐	Type reference (TYPE)	STRING			20031211
2	Returning	R_NUMBER	Value transfer	☐	Type reference (TYPE)	STRING			20031211

Method ADD_PLUS on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method AD_UPDATED_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Contact	20031215
2	Importing	REASON	Call by reference	☐	Type reference (TYPE)	STRING		AD Updated Reason	20040525

Method AD_UPDATED_HANDLER on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method CONSTRUCTOR Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_SESSION	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_SESSION		MCM Session	20031106

Method CONSTRUCTOR on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method CONSULT_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING			20031215
2	Importing	MCM_PHONE_CALL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_PHONE_CALL		MCM Phone Call	20031215
3	Importing	NEXT_STEP	Call by reference	☐	Type reference (TYPE)	STRING			20031215

Method CONSULT_HANDLER on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method CONSULT_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DESTINATION	Call by reference	☐	Type reference (TYPE)	STRING		Zieladresse	20031212
2	Importing	MCM_PHONE_CALL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_PHONE_CALL		MCM Phone Call	20031212
3	Importing	NEXT_STEP	Call by reference	☐	Type reference (TYPE)	STRING			20031212

Method CONSULT_REQUEST on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method IS_VALID_ADDRESS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ADDRESS	Call by reference	☐	Type reference (TYPE)	STRING			20031211
2	Returning	IS_VALID	Value transfer	☐	Type reference (TYPE)	ABAP_BOOL			20031211

Method IS_VALID_ADDRESS on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method REQUEST_SAVEAD_VETOED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CONTACT	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_CONTACT		MCM Kontakt	20040204

Method REQUEST_SAVEAD_VETOED on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method SEND_DTMF Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	DTMF_TONE	Value transfer	☐	Type reference (TYPE)	STRING			20060426

Method SEND_DTMF on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method SET_ISCADCOPIEDBACK Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	VALUE	Call by reference	☐	Type reference (TYPE)	ABAP_BOOL			20040519

Method SET_ISCADCOPIEDBACK on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method SET_ISCADINHERITED Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	VALUE	Call by reference	☐	Type reference (TYPE)	ABAP_BOOL			20040519

Method SET_ISCADINHERITED on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method TRANSFER_HANDLER Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_PHONE_CALL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_PHONE_CALL		MCM phone call	20040525

Method TRANSFER_HANDLER on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

Method TRANSFER_REQUEST Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	MCM_PHONE_CALL	Call by reference	☐	Object reference (TYPE REF TO)	CL_CRM_MCM_PHONE_CALL		MCM phone call	20040525
2	Importing	NEXT_ACTION	Call by reference	☐	Type reference (TYPE)	STRING			20050517

Method TRANSFER_REQUEST on class CL_CRM_MCM_PHONE_CHANNEL has no exception.

History

Last changed by/on	SAP	20130531
SAP Release Created in