SAP ABAP Application Component CS (Customer Service)
Basic Data
Application Component | ![]() |
ALR0000081 |
Application Component ID | ![]() |
CS |
Short Description | Customer Service | |
First Release Date | ![]() |
19980415 |
First Release | 45A |
Content
Application Component ID | Short Description | Application Component |
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Service Agreements | HLA0006915 |
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Quotations | ALR0000131 |
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Service Contracts | HLA0009593 |
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Service Level Agreements | ALR0002254 |
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Warranties | ALR0000133 |
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Basic Data | ALR0000082 |
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Business Partners | ALR0000116 |
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Regional Locations | ALR0000117 |
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Service Organization | ALR0000119 |
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Service Products | ALR0000118 |
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Billing and Settlement | ALR0002256 |
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Billing | ALR0000134 |
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Deferred Revenue | ALR0000135 |
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Settlement | ALR0002257 |
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Customer Interaction | ALR0000112 |
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Customer Interaction Center | ALR0000137 |
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Computer Telephony Integration | ALR0000136 |
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Self-Service | ALR0000138 |
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Call Management | ALR0000113 |
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Escalation | ALR0002152 |
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Help Desk | ALR0000140 |
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Knowledge Base | ALR0000139 |
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Response Time Monitoring | ALR0002151 |
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Service Notifications | HLA0009594 |
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Enterprise Services in Customer Service | E4A0000022 |
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Installed Base Management | HLA0006659 |
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Configuration | ALR0000121 |
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Installed Bases | ALR0000120 |
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Measuring Points and Counters | ALR0000122 |
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Information System | ALR0000115 |
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Data Collection | ALR0002159 |
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Early Warning System | ALR0002160 |
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Interface to Logistics Information Library (LIL) | ALR0002158 |
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Planning | ALR0002157 |
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Reporting | ALR0002156 |
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Service Processing | HLA0009595 |
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Confirmations | ALR0002155 |
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Depot Repair | ALR0002154 |
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Field Service | ALR0002153 |
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Scheduling and Planning | ALR0002255 |
Package | Short Description |
---|---|
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CS Application Components |
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CS Process Model Objects |
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Terminology and Glossary: Translation in CS |
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API Functions for Mobile Service |
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Transfer of Telco Data |
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Replication of Customer Contact - Activities |
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CRM Development |
Hierarchy
Software Component | ![]() |
SAP_APPL | Logistics and Accounting |
SAP Release Created in |