SAP ABAP Application Component CS (Customer Service)
Basic Data
| Application Component |  |
ALR0000081 |
| Application Component ID | |
CS |
| Short Description | Customer Service | |
| First Release Date |  |
19980415 |
| First Release | 45A |
Content
| Application Component ID | Short Description | Application Component |
|---|---|---|
| CS-AG |
Service Agreements | HLA0006915 |
| CS-AG-QU |
Quotations | ALR0000131 |
| CS-AG-SC |
Service Contracts | HLA0009593 |
| CS-AG-SLA |
Service Level Agreements | ALR0002254 |
| CS-AG-WA |
Warranties | ALR0000133 |
| CS-BD |
Basic Data | ALR0000082 |
| CS-BD-BP |
Business Partners | ALR0000116 |
| CS-BD-LOC |
Regional Locations | ALR0000117 |
| CS-BD-SO |
Service Organization | ALR0000119 |
| CS-BD-SP |
Service Products | ALR0000118 |
| CS-BS |
Billing and Settlement | ALR0002256 |
| CS-BS-BI |
Billing | ALR0000134 |
| CS-BS-RR |
Deferred Revenue | ALR0000135 |
| CS-BS-STL |
Settlement | ALR0002257 |
| CS-CI |
Customer Interaction | ALR0000112 |
| CS-CI-CIC |
Customer Interaction Center | ALR0000137 |
| CS-CI-CTI |
Computer Telephony Integration | ALR0000136 |
| CS-CI-SLF |
Self-Service | ALR0000138 |
| CS-CM |
Call Management | ALR0000113 |
| CS-CM-ESC |
Escalation | ALR0002152 |
| CS-CM-HD |
Help Desk | ALR0000140 |
| CS-CM-KB |
Knowledge Base | ALR0000139 |
| CS-CM-MON |
Response Time Monitoring | ALR0002151 |
| CS-CM-SN |
Service Notifications | HLA0009594 |
| CS-ES |
Enterprise Services in Customer Service | E4A0000022 |
| CS-IB |
Installed Base Management | HLA0006659 |
| CS-IB-CF |
Configuration | ALR0000121 |
| CS-IB-IN |
Installed Bases | ALR0000120 |
| CS-IB-MC |
Measuring Points and Counters | ALR0000122 |
| CS-IS |
Information System | ALR0000115 |
| CS-IS-DC |
Data Collection | ALR0002159 |
| CS-IS-EWS |
Early Warning System | ALR0002160 |
| CS-IS-LIS |
Interface to Logistics Information Library (LIL) | ALR0002158 |
| CS-IS-PLN |
Planning | ALR0002157 |
| CS-IS-REP |
Reporting | ALR0002156 |
| CS-SE |
Service Processing | HLA0009595 |
| CS-SE-CON |
Confirmations | ALR0002155 |
| CS-SE-DR |
Depot Repair | ALR0002154 |
| CS-SE-FS |
Field Service | ALR0002153 |
| CS-SE-SD |
Scheduling and Planning | ALR0002255 |
| Package | Short Description |
|---|---|
 ACSM |
CS Application Components |
| ACSP |
CS Process Model Objects |
| ASAPTERM_CS |
Terminology and Glossary: Translation in CS |
| CRM_CS_API |
API Functions for Mobile Service |
| IBSSI_CRMIST |
Transfer of Telco Data |
| IBSSI_CRM_BCONTACT |
Replication of Customer Contact - Activities |
| ICRM |
CRM Development |
Hierarchy
| Software Component |  |
SAP_APPL | Logistics and Accounting |
| SAP Release Created in |
