SAP ABAP Message Number CIC - 020 (CIC) is used by

• Function Module (2)

#	Object Type	Object Name	Object Description	Package	Structure Package	Software Component
1	Function Module	CCM_O_PROCSELECT_CONFIGURE_NEW	Triggers HiddenActionBox to read the configuration data	CCMB	APPL	SAP_APPL
2	Function Module	EWO_OBJECT_DESK_EV_END_CONTACT	CCM Business Data Display End Contact Event	CCMB	APPL	SAP_APPL