SAP ABAP Table CRMT_IC_MDB_AGENT_MDL (Agent Table)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-IC-MDB (Application Component) Manager Dashboard
     ⤷ CRM_IC_MDB (Package) Interaction Center Manager Dashboard

Basic Data

Table Category	INTTAB	Structure
Structure	CRMT_IC_MDB_AGENT_MDL	Table Relationship Diagram
Short Description	Agent Table

Delivery and Maintenance

Pool/cluster
Delivery Class
Data Browser/Table View Maintenance	Display/Maintenance Allowed with Restrictions

Components

	Field	Key	Data Element	Domain	Data Type	Length	Decimal Places	Short Description	Check table
1	CCID	☐	CRMT_IC_MDB_CCID	CRMT_IC_DCHAR32	CHAR	32	0	Interaction Center ID
2	ID	☐	CRMT_IC_MDB_AGENTID	UNAME	CHAR	12	0	Agent ID
3	NAME	☐	CRMT_IC_MDB_AGENTNAME	TEXT40	CHAR	40	0	Agent Name
4	QUEUE_ID	☐	CRMT_IC_MDB_QUEUEID		STRG	0	0	Agent-Specific Information Received from Interaction Center
5	QUEUENAME	☐	CRMT_IC_MDB_QUEUENAME	TEXT40	CHAR	40	0	Queue Name
6	STATUSICON	☐	CRMT_IC_MDB_STATUSICON	ICON	CHAR	4	0	Status Icon	*
7	STATUS_TOOLTIP	☐	CRMT_IC_MDB_TOOLTIP		STRG	0	0	Tooltip
8	STATUSTIME	☐	CRMT_IC_MDB_STATUSTIME	STRING	STRG	0	0	The length of time an agent is in the current state.
9	KEYFIGURES	☐	CRMT_IC_MDB_AGENTKFT_MDL		TTYP	0	0
10	KF_TOOLTIP	☐	CRMT_IC_MDB_TOOLTIP		STRG	0	0	Tooltip
11	CHANNEL_ID	☐	CRMT_IC_MDB_CHANNELID		STRG	0	0	Agent-Specific Information Received from Interaction Center
12	CHANNEL_DESCRIPTION	☐	CRMT_IC_MDB_CHANNELDESC		STRG	0	0	Agent-Specific Information Received from Interaction Center
13	ITEMPS_ID	☐	CRMT_IC_MDB_ITEMPSID		STRG	0	0	Agent-Specific Information Received from Interaction Center
14	ITEMPS_DESCRIPTION	☐	CRMT_IC_MDB_ITEMPSDESC		STRG	0	0	Agent-Specific Information Received from Interaction Center
15	ALERT	☐	CRMT_IC_MDB_KFALERT		CHAR	1	0	Boolean Value to Determine If This Key Figure Has an Alert

History

Last changed by/on	SAP	20100420
SAP Release Created in	500