SAP ABAP Message Class CCM Message Number 101 (Specification of callback queue or agent required)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-CIC (Application Component) Interaction Center WinClient
     ⤷ CCMB (Package) Interaction Center Components

Attribute

Message class	CCM
Short Description
Message Number	101
Documentation status		Space: object requires documentation
Authorization check Error Message	☐
Changed On	20100310

Message Text

Specification of callback queue or agent required

Help Document

Diagnosis

Missing assignment of a responsibility area.

System Response

The callback function requires specification of the agent or of a callback queue. It is also possible to enter both an agent and a callback queue.

Procedure

Enter a responsible agent or a callback queue. Callbacks in the same queue are usually processed by a group. In the event of individual callbacks, only the agent has to be entered. If the agent cannot process his callbacks, another agent can take over these callbacks.

History

Last changed on/by	20100310	SAP
SAP Release Created in