SAP ABAP Message Class BCOM_IR (Messages for interaction routing)
Basic Data
Hierarchy
☛
SAP_BASIS (Software Component) SAP Basis Component
⤷
BC-SRV-COM (Application Component) Communication Services: Mail, Fax, SMS, Telephony
⤷
SBCOM_IR (Package) Business Communication Interaction Routing
SAP_BASIS (Software Component) SAP Basis Component⤷
BC-SRV-COM (Application Component) Communication Services: Mail, Fax, SMS, Telephony⤷
SBCOM_IR (Package) Business Communication Interaction Routing 
Attributes
| Message class |  |
BCOM_IR |
| Short Description |  |
Messages for interaction routing |
| Changed On |  |
20011212 |
| Last Changed At |  |
140743 |
Messages
| # | Message | Message Short Text | Documentation status | Authorization check |
|---|---|---|---|---|
| 1 |  001 |
&1 &2: Start of agent determination in internal router for request &3 &4 | Space: object requires documentation | |
| 2 | 002 |
Routing scenario &1 does not exist in the internal router | Space: object requires documentation | |
| 3 | 003 |
Agent determination is carried out with scenario &1 | Space: object requires documentation | |
| 4 | 004 |
Scenario is not current at present (valid from &1 to &2) | Space: object requires documentation | |
| 5 | 005 |
List of attribute values that are used for routing (see Details) | Space: object requires documentation | |
| 6 | 006 |
No agent groups are assigned to the scenario, routing is not possible | Space: object requires documentation | |
| 7 | 007 |
Determination of agent groups | Space: object requires documentation | |
| 8 | 008 |
Agent group &1 excluded because another attribute value supported | Space: object requires documentation | |
| 9 | 009 |
The following agent groups remain (see Details) | Space: object requires documentation | |
| 10 | 010 |
No agent group remains, therefore new search with reduced attribute list | Space: object requires documentation | |
| 11 | 011 |
Attribute &1 is removed from list | Space: object requires documentation | |
| 12 | 012 |
Attribute list cannot be reduced further, routing not possible | Space: object requires documentation | |
| 13 | 013 |
One agent group found, end of agent group determination | Space: object requires documentation | |
| 14 | 014 |
More than one agent group found, attempt to limit further | Space: object requires documentation | |
| 15 | 015 |
Agent group &1 removed since support of attribute &2 is worse | Space: object requires documentation | |
| 16 | 016 |
The following agent groups were chosen (see Details) | Space: object requires documentation |
History
| Last changed on/by | |
20011212 | SAP |
| SAP Release Created in | 620 |
