SAP ABAP Interface IF_CRM_CCS_DB (Contact Center Simulator DB access layer interface)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ ICI_CMS_SIMULATOR (Package) Communication Management Software Simulator

Meta Relationship - Used By

#	Relationship type	Used by	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	CL_CRM_CCS_DB	Contact Center Simulator DB access class	20040804

Properties

Interface	IF_CRM_CCS_DB
Short Description	Contact Center Simulator DB access layer interface

General Data

Package	ICI_CMS_SIMULATOR	Communication Management Software Simulator
Created	20040804	SAP
Last changed	20081007	SAP
Unicode checks active	☑

Forward declarations

#	Type group / Object type	Type	Type Description
1	CICI	Type group use (TYPE-POOLS tp)	Type group use (TYPE-POOLS tp)

Interfaces

Interface IF_CRM_CCS_DB has no interface.

Friends

Interface IF_CRM_CCS_DB has no friend.

Attributes

Interface IF_CRM_CCS_DB has no attribute.

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	GET_ATTRIBUTES	Instance method	Public	Method	returns all attributes to specific user	20040804
2	GET_CALLS	Instance method	Public	Method	returns all relevant information about phone call	20040804
3	GET_CALL_ATTRIBUTES	Instance method	Public	Method	returns all relevant information about an ongoing phone call	20040816
4	GET_CHAT_SES	Instance method	Public	Method	returns all relevant information about chat_ses	20040804
5	GET_MESSAGES	Instance method	Public	Method	returns all relevant information about messages	20040831
6	GET_POSTING	Instance method	Public	Method	returns all information to special posting	20040804
7	GET_SESSIONS	Instance method	Public	Method	get all chat sessions of a user	20040909
8	SET_ADDRESSES	Instance method	Public	Method	sets addresses of the user	20040902
9	SET_CURRENT_CHANNELS	Instance method	Public	Method	sets current channels of user	20040902
10	SET_CURRENT_QUEUES	Instance method	Public	Method	sets current queues of user	20040902
11	SET_CURRENT_WORKMODE	Instance method	Public	Method	sets current workmode of user	20040902

Events

Interface IF_CRM_CCS_DB has no event.

Types

Interface IF_CRM_CCS_DB has no local type.

Method Signatures

Method GET_ATTRIBUTES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	ATTRIBUTES_T	Value transfer	☐	Type reference (TYPE)	CICI_USER_RESPONSE			20040804
2	Importing	PROP1	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804
3	Importing	PROP_TYPE	Call by reference	☑	Type reference (TYPE)	CRM_CCS_USER_PROP_TYPE			20040804
4	Importing	USERID	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804

#	Exception	Resumable	Description	Created on
1	CRM_ICI_EXCEPTION	☐		20040805

Method GET_CALLS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	CALLS_T	Value transfer	☐	Type reference (TYPE)	CICI_PHONE_CALLS_T			20040804
2	Importing	PROP1	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804
3	Importing	PROP_TYPE	Call by reference	☑	Type reference (TYPE)	CRM_CCS_CALLS_PROP_TYPE			20040804
4	Importing	USERID	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804

Method GET_CALLS on Interface IF_CRM_CCS_DB has no exception.

Method GET_CALL_ATTRIBUTES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CALL_HANDLE	Call by reference	☑	Type reference (TYPE)	STRING			20040816
2	Importing	LINE_NUMBER	Call by reference	☑	Type reference (TYPE)	STRING			20040816
3	Exporting	PHONE_CALL	Call by reference	☐	Type reference (TYPE)	CRM_ICI_PHONE_CALL		ICI-Spezifikation: komplexer Typ Telefonanruf	20040816
4	Importing	USERID	Call by reference	☑	Type reference (TYPE)	STRING		Benutzer-ID	20040816

Method GET_CALL_ATTRIBUTES on Interface IF_CRM_CCS_DB has no exception.

Method GET_CHAT_SES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	CHAT_SES_T	Value transfer	☐	Type reference (TYPE)	CRM_CCS_CHAT_SES			20040804
2	Importing	PROP1	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804
3	Importing	PROP_TYPE	Call by reference	☑	Type reference (TYPE)	CRM_CCS_CHAT_SES_PROP_TYPES			20040804
4	Importing	USERID	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804

Method GET_CHAT_SES on Interface IF_CRM_CCS_DB has no exception.

Method GET_MESSAGES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	FOLDER	Value transfer	☐	Type reference (TYPE)	STRING			20040901
2	Returning	MESSAGES_T	Value transfer	☐	Type reference (TYPE)	CRM_ICI_MESSAGE_T			20040831
3	Importing	USERID	Value transfer	☐	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040831

Method GET_MESSAGES on Interface IF_CRM_CCS_DB has no exception.

Method GET_POSTING Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	POSTING_T	Value transfer	☐	Type reference (TYPE)	CRM_CCS_POSTING			20040804
2	Importing	PROP_TYPE	Call by reference	☑	Type reference (TYPE)	CRM_CCS_POSTING_PROPERTY_TYPE			20040804
3	Importing	USERID	Call by reference	☑	Type reference (TYPE)	CHAR64		Characterfeld der Länge 64	20040804

Method GET_POSTING on Interface IF_CRM_CCS_DB has no exception.

Method GET_SESSIONS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHAT_LINE_ID	Value transfer	☐	Type reference (TYPE)	STRING			20040909
2	Returning	CHAT_SESSIONS	Value transfer	☐	Type reference (TYPE)	CRM_ICI_CHAT_SESSION_T		Übergabetabelle: Chat-Sessions	20040909
3	Importing	USERID	Value transfer	☐	Type reference (TYPE)	CHAR64			20040909

Method GET_SESSIONS on Interface IF_CRM_CCS_DB has no exception.

Method SET_ADDRESSES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	ADDRESSES_T	Value transfer	☐	Type reference (TYPE)	CICI_USER_ADDRESSES_T			20040902
2	Importing	USERID	Value transfer	☐	Type reference (TYPE)	STRING		Benutzer-ID	20040902

Method SET_ADDRESSES on Interface IF_CRM_CCS_DB has no exception.

Method SET_CURRENT_CHANNELS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	CHANNELS	Value transfer	☐	Type reference (TYPE)	STRING_TABLE			20040902
2	Importing	USERID	Value transfer	☐	Type reference (TYPE)	STRING		Benutzer-ID	20040902

Method SET_CURRENT_CHANNELS on Interface IF_CRM_CCS_DB has no exception.

Method SET_CURRENT_QUEUES Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	QUEUES	Value transfer	☐	Type reference (TYPE)	STRING_TABLE			20040902
2	Importing	USERID	Value transfer	☐	Type reference (TYPE)	STRING		Benutzer-ID	20040902

Method SET_CURRENT_QUEUES on Interface IF_CRM_CCS_DB has no exception.

Method SET_CURRENT_WORKMODE Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	USERID	Value transfer	☐	Type reference (TYPE)	STRING			20040902
2	Importing	WORKMODE	Value transfer	☐	Type reference (TYPE)	STRING			20040902

Method SET_CURRENT_WORKMODE on Interface IF_CRM_CCS_DB has no exception.

History

Last changed by/on	SAP	20081007
SAP Release Created in	500