SAP ABAP Function Module CRM_ROUT_AGENT_ASSIGN_PROFILE (Assignment of agents and profile)
Hierarchy
☛
BBPCRM (Software Component) BBPCRM
⤷
CRM-CIC-BRT (Application Component) Business Routings
⤷
CRM_ROUTING_GROUP (Package) CRM Business Routing Group
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC-BRT (Application Component) Business Routings⤷
CRM_ROUTING_GROUP (Package) CRM Business Routing Group
Basic Data
| Function Module | CRM_ROUT_AGENT_ASSIGN_PROFILE | Assignment of agents and profile |
| Function Group | CRM_ROUT_PFBP_MA | Assignment of BPs / agents to Profiles |
| Program Name | SAPLCRM_ROUT_PFBP_MA | Assignment of BPs to Profiles |
| INCLUDE Name | LCRM_ROUT_PFBP_MAU02 |
Parameters
| Type | Parameter Name | Typing | Associated Type | Default value | Optional | Pass Value | Short text |
|---|---|---|---|---|---|---|---|
 Importing |
IV_PROFILE | TYPE | CRMT_PROFILE_ID | CRM Marketing: Profile ID | |||
| Importing |
IV_AGENT | TYPE | CRMT_ROUTING_GRP_AGENT_USERID | Agent userid for business routing | |||
 Tables |
ET_ASSIGNED_AGENTS | TYPE | CRMT_ROUT_AGENT_DESCRIPTION | Agent userid description for Business Routing | |||
| Tables |
IT_PROFILES | TYPE | CRMT_PROFILE_ID_TAB | Business Routing: Profile ID's | |||
 Exception |
NO_DESTINATION_FOR_HR | TYPE | no destination for HR found | ||||
| Exception |
NOTHING_LEFT_FOR_ASSIGNMENT | TYPE | no agent left / found for assignment | ||||
| Exception |
PROBLEM_WITH_HR_QUALIS | TYPE | problem with HR qualifications | ||||
| Exception |
PROBLEM_DURING_ASSINGMENT | TYPE | problem during assingment agent to profile | ||||
| Exception |
PROBLEM_GETTING_AGENT_GUID | TYPE | problem during getting agent guid | ||||
| Exception |
NOT_ONLY_HR_QUALIS_IN_PROFILE | TYPE | not only HR qualifications in profile | ||||
Processing Type
| Normal Function Module | |
 Remote-Enabled Module |
BaseXML supported |
| Update Module | Start immediately |
| Immediate Start, No Restart | |
| Start Delayed | |
| Coll.run | |
| JAVA Module Callable from ABAP | |
| Remote-Enabled JAVA Module | |
| Module Callable from JAVA |
History
| Last changed by/on | SAP | 20001011 |
| SAP Release Created in | 20C |
