SAP ABAP Function Module CRM_ICSS_CREATE_REQUEST (Create a service request from ICSS)
Hierarchy
☛
BBPCRM (Software Component) BBPCRM
⤷
CRM-ISE (Application Component) Internet Service
⤷
CRM_ICSS (Package) Internet Customer Self Service Application
BBPCRM (Software Component) BBPCRM⤷
CRM-ISE (Application Component) Internet Service⤷
CRM_ICSS (Package) Internet Customer Self Service Application
Basic Data
| Function Module | CRM_ICSS_CREATE_REQUEST | Create a service request from ICSS |
| Function Group | CRM_ICSS_REQUEST | Maintaining internet user requests |
| Program Name | SAPLCRM_ICSS_REQUEST | |
| INCLUDE Name | LCRM_ICSS_REQUESTU07 |
Parameters
| Type | Parameter Name | Typing | Associated Type | Default value | Optional | Pass Value | Short text |
|---|---|---|---|---|---|---|---|
 Exporting |
EV_SERVICE_REQUEST | TYPE | CRMT_SERVICE_REQUEST_STRUC | CRM: Service Request | |||
| Exporting |
EV_REQUEST_GUID_C | TYPE | CRMT_OBJECT_GUID32 | 32 Character CRM Object GUID (Converted) | |||
 Importing |
IV_SERVICE_REQUEST | TYPE | CRMT_SERVICE_REQUEST_STRUC | CRM: Service Request | |||
| Importing |
IV_BUSINESS_PARTNER | TYPE | BAPIBUS1006_HEAD-BPARTNER | BP of Logged in user | |||
| Importing |
IV_COMPANY | TYPE | BAPIBUS1006_HEAD-BPARTNER | Company's BP if user is B2B | |||
| Importing |
IV_PRODUCT_ID | TYPE | COMT_PRODUCT_ID | Product ID | |||
| Importing |
IV_ISO_LANG_TEXT | TYPE | LAISO | ISO Language | |||
| Importing |
IV_PRODUCT_GUID_C | TYPE | CRMT_PROD_GUID_C | Product GUID | |||
| Importing |
IV_COMP_INSTANCE | TYPE | IB_INSTANCE | IB: Component (Instance) | |||
| Importing |
IV_INDIVIDUAL_OBJECT | TYPE | CRMT_PRODUCT_GUID | Individual Object | |||
 Tables |
IT_PROBLEM_DESC | TYPE | CRMT_SERVICE_REQUEST_TEXT | Long Text for Service Request | |||
| Tables |
IT_BEFORE_PROBLEM | TYPE | CRMT_SERVICE_REQUEST_TEXT | Long Text for Service Request | |||
| Tables |
IT_AFTER_PROBLEM | TYPE | CRMT_SERVICE_REQUEST_TEXT | Long Text for Service Request | |||
| Tables |
ET_RETURN | TYPE | BAPIRET2 | Return parameter | |||
| Tables |
IT_SEL_DAMAGES | TYPE | CRMT_ICSS_CODEGROUP_CODE | Damage code group & code | |||
Processing Type
| Normal Function Module | |
 Remote-Enabled Module |
BaseXML supported |
| Update Module | Start immediately |
| Immediate Start, No Restart | |
| Start Delayed | |
| Coll.run | |
| JAVA Module Callable from ABAP | |
| Remote-Enabled JAVA Module | |
| Module Callable from JAVA |
History
| Last changed by/on | SAP | 20010220 |
| SAP Release Created in | 30A |
