SAP ABAP Function Module CRM_ERMS_RPT_EVENT_HANDLER (ERMS: Reporting - Handle events)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-IC-EMS-MON (Application Component) Monitoring
     ⤷ CRM_ERMS_REPORTING (Package) CRM_ERMS_REPORTING

Basic Data

Function Module	CRM_ERMS_RPT_EVENT_HANDLER	ERMS: Reporting - Handle events
Function Group	CRM_ERMS_REPORTING	ERMS Monitoring Reports
Program Name	SAPLCRM_ERMS_REPORTING
INCLUDE Name	LCRM_ERMS_REPORTINGU01

Parameters

Type	Parameter Name	Typing	Associated Type	Default value	Optional	Pass Value	Short text
Importing	EVENT_ID	TYPE	CRMT_ERMS_EVENT		☐	☐	Event
Importing	CONNECTION_ID	TYPE	CRMT_ERMS_CONNECTION_ID		☐	☐	Connection ID
Importing	EXT_ADDRESS	TYPE	CRMT_ERMS_ADDRESS		☑	☐	Address of Sender
Importing	INT_ADDRESS	TYPE	CRMT_ERMS_ADDRESS		☑	☐	Address of Recipient
Importing	FIRST_ORG_UNIT	TYPE	CRMT_ERMS_ORG	''	☑	☐	First Organizational Unit
Importing	SECOND_ORG_UNIT	TYPE	CRMT_ERMS_ORG	''	☑	☐	Second Organizational Unit
Importing	FIRST_AGENT	TYPE	CRMT_ERMS_ORG	''	☑	☐	User ID of First Agent
Importing	SECOND_AGENT	TYPE	CRMT_ERMS_ORG	''	☑	☐	User ID of Second Agent
Importing	EMAIL_TIMESTAMP	TYPE	CRMT_ERMS_TIMESTAMP		☑	☐	Time of Event
Importing	FROM_ICWC	TYPE	FLAG	'X'	☑	☐	Event Comes from IC WebClient
Importing	WEBFORM_ID	TYPE	CRMT_ERMS_WEBFORM_ID		☑	☐	Web Form ID
Importing	CASE_ID	TYPE	SCMG_CASE_GUID		☑	☐	Case GUID
Importing	SERVICE_ID	TYPE	CRMT_OBJECT_GUID		☑	☐	Business Transaction Document GUID
Importing	WORKITEM_ID	TYPE	SWW_WIID		☑	☐	Work item ID
Importing	CMS_ID	TYPE	CRMT_IC_MDB_CCID		☑	☐	Contact Center ID
Importing	OUTBOUND_EMAIL	TYPE	FLAG	''	☑	☐	Flag to check Inbound/Outbound email

Processing Type

☑ Normal Function Module
☐ Remote-Enabled Module	☐ BaseXML supported
☐ Update Module	☑ Start immediately
	☐ Immediate Start, No Restart
	☐ Start Delayed
	☐ Coll.run
☐ JAVA Module Callable from ABAP
☐ Remote-Enabled JAVA Module
☐ Module Callable from JAVA

History

Last changed by/on	SAP	20041011
SAP Release Created in	100