SAP ABAP Data Element HREIC_FALLBACK_PROCESSOR (EIC: Substitute for Processor)

Hierarchy

☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_APPL_ACTIVITY (Package) Employee Interaction Center: Activity

Basic Data

Data Element	HREIC_FALLBACK_PROCESSOR
Short Description	EIC: Substitute for Processor

Data Type

Category of Dictionary Type	D	Domain
Type of Object Referenced		No Information
Domain / Name of Reference Type	CHAR10
Data Type	CHAR	Character String
Length	10
Decimal Places	0
Output Length	10
Value Table

Further Characteristics

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Parameter ID
Default Component name
Change document	☐
No Input History	☐
Basic direction is set to LTR	☐
No BIDI Filtering	☐

Field Label

	Length	Field Label
Short	10	Substitute
Medium	17	Substitute
Long	30	Substitute for Processor
Heading	22	Substitute

Documentation

Definition

A substitute agent in an Employee Interaction Center (EIC).

Use

Standard agents are defined for eachreason for a follow-up activity. The follow-up activity is then forwarded to the appropriate agent. It is also possible to define a substitute to ensure that a follow-up activity in the EIC is processed when the regular agent is not available due to reasons such as illness. In this case, the follow-up activity is not forwarded to the regular agent but rather to the subsitute agent.

Dependencies

Example

History

Last changed by/on	SAP	20070913
SAP Release Created in	600