SAP ABAP IMG Activity SSCV_MANUALFLAG (Activate Manual Service Request Creation for Activities)
Hierarchy
☛ SAP_BS_FND (Software Component) SAP Business Suite Foundation
   ⤷ CA-EPT-SSC (Application Component) Shared Service Center Framework
     ⤷ BS_SSC_CUST (Package) Shared Services - General Customizing
IMG Activity
ID SSCV_MANUALFLAG Activate Manual Service Request Creation for Activities  
Transaction Code S_BTD_53000106   (empty) 
Created on 20090915    
Customizing Attributes SSCV_MANUALFLAG   Activate Manual Service Request Creation for Activities 
Customizing Activity SSCV_MANUALFLAG   Activate Manual Service Request Creation for Activities 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name SSCV_MANUALFLAG    

Activate Manual Creation of Service Request

Use

Service requests improve the communication between people working with applications and agents in a Shared Services Center supporting their work. Therefore, tight integration of service requests into the user interface of the workplace is essential. You can use this step to activate the manual creation of service requests in an activity.

After activation, you find an easy way to create or display service requests from the activity you are currently executing. This can be a button on the screen, and in SAP GUI this can be the entry Service Request in the Help menu or a link in the error message status line (seeDefine Service Request Creation on Message Level).

If the application is SAP GUI based, you can also activate the screenshot feature. During manual creation of a service request, you then get a security warning to allow the system to take a screenshot from the current transaction. This screenshot is later available as an attachment in the service request to give the agent in the Shared Services Center better analysis capabilites.

Requirements

The activities delivered are already enabled for manual service request creation and can be activated directly. You can also enable your own activities (for example, custom SAP GUI transactions or other user interfaces) by defining the respective applications, application areas, and activities (including appropriate implementation for the integration).

Standard settings

Activities

Example

Business Attributes
ASAP Roadmap ID 105   Define functions and processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG SSCV_MANUALFLAG 0 BTD0000031 Shared Service Center Framework 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
SSCV_MANUALFLAG V - View SM30  
History
Last changed by/on SAP  20091112 
SAP Release Created in 702