SAP ABAP IMG Activity SIMG_ICL_TICL091 (Define Communication Types)
Hierarchy
INSURANCE (Software Component) SAP Insurance
   FS-CM (Application Component) Claims Management
     ICL_CDC (Package) FS-CM: Data Capture
IMG Activity
ID SIMG_ICL_TICL091 Define Communication Types  
Transaction Code S_KK4_08000070   IMG Activity: 
Created on 19991108    
Customizing Attributes SIMG_ICL_TICL091   Define Communication Types 
Customizing Activity SIMG_ICL_TICL091   Define Communication Types 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ICL_TICL091    

Use

In this IMG activity you define communication types for notes and for negotiation.

Make the following settings for a communication type:

  • Key of communication type
  • Name of communication type
  • Category of communication type

    Note: For negotiation only the Standard note category is relevant. If you want to define a communication type for negotiation, specify Standard note as the category.

  • Specify whether the standard communication type should be made the default communication type.

In IMG activity Configure Internal Claim Types you can restrict the communication types defined here to specific internal claim types and subclaim types.

You have the following options:

  • Communication types at subclaim level:

    Assign the communication type at the level of Subclaim -> Permitted Communication Types for Notes directly to a subclaim type.

    The communication type is then only available for the relevant subclaim type.

    Note: This assignment is only permitted for the communication types for Notes. Communication types for Negotiation can only be assigned to the claim header.

  • Communication types at claim header level:

    At the level of Subclaim -> Permitted Communication Types for Notes , create a blank entry, in other words leave the Subclaim Type field empty. Assign the communication type to this empty entry. The communication type is then available at claim header level.

    Note: This assignment is permitted for the communication types for Notes and for Negotiation.

  • If you have not made any restriction to an internal claim type and subclaim type, all defined communication types are available.

Requirements

Standard settings

Activities

Example

  • Letter
  • Face time
  • Telephone
  • E-mail

Business Attributes
ASAP Roadmap ID 203   Establish Master Data 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
TICL091 S - Table (with text table) SM30  
History
Last changed by/on SAP  19991108 
SAP Release Created in