Hierarchy
⤷ FS-CM (Application Component) Claims Management
⤷ ICL_CDC (Package) FS-CM: Data Capture
IMG Activity
ID | SIMG_ICL_TICL091 | Define Communication Types |
Transaction Code | S_KK4_08000070 | IMG Activity: |
Created on | 19991108 | |
Customizing Attributes | SIMG_ICL_TICL091 | Define Communication Types |
Customizing Activity | SIMG_ICL_TICL091 | Define Communication Types |
Document
Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
Document Name | _ICL_TICL091 |
Use
In this IMG activity you define communication types for notes and for negotiation.
Make the following settings for a communication type:
- Key of communication type
- Name of communication type
- Category of communication type
Note: For negotiation only the Standard note category is relevant. If you want to define a communication type for negotiation, specify Standard note as the category.
- Specify whether the standard communication type should be made the default communication type.
In IMG activity Configure Internal Claim Types you can restrict the communication types defined here to specific internal claim types and subclaim types.
You have the following options:
- Communication types at subclaim level:
Assign the communication type at the level of Subclaim -> Permitted Communication Types for Notes directly to a subclaim type.
The communication type is then only available for the relevant subclaim type.
Note: This assignment is only permitted for the communication types for Notes. Communication types for Negotiation can only be assigned to the claim header.
- Communication types at claim header level:
At the level of Subclaim -> Permitted Communication Types for Notes , create a blank entry, in other words leave the Subclaim Type field empty. Assign the communication type to this empty entry. The communication type is then available at claim header level.
Note: This assignment is permitted for the communication types for Notes and for Negotiation.
- If you have not made any restriction to an internal claim type and subclaim type, all defined communication types are available.
Requirements
Standard settings
Activities
Example
- Letter
- Face time
- Telephone
Business Attributes
ASAP Roadmap ID | 203 | Establish Master Data |
Mandatory / Optional | 2 | Optional activity |
Critical / Non-Critical | 2 | Non-critical |
Country-Dependency | A | Valid for all countries |
Maintenance Objects
Maintenance object type | C | Customizing Object |
Assigned objects | ||||||
---|---|---|---|---|---|---|
Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
TICL091 | S - Table (with text table) | SM30 |
History
Last changed by/on | SAP | 19991108 |
SAP Release Created in |