Hierarchy
INSURANCE (Software Component) SAP Insurance⤷
FS-CM (Application Component) Claims Management⤷
ICL_CUST (Package) Customizing Claims Management
IMG Activity
| ID | SIMG_ICL_TICL031 | Define Claim Documents |
| Transaction Code | S_KK4_08000001 | (empty) |
| Created on | 19990819 | |
| Customizing Attributes | SIMG_ICL_TICL031 | Define Claim Documents |
| Customizing Activity | SIMG_ICL_TICL031 | Define Reasons for Fraud Detection |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ICL_TICL031 |
Use
In this IMG activity you define the claim documents that must be available in the Claims Management system.
Make the following settings for a claim document:
- Key of claim document
- Name of claim document
- Application form for claim document
- Document type of claim document
- Correspondence type for claim document
- Transmission method of claim document
- You can assign a claim subobject category to a claim document.
The document is then only available with this special claim subobject category. Such specific documents are used in litigation and negotiation, for example.
- Assign participant roles to each claim document. In claims processing you can only define participants as recipients of a claim document if they are involved in the claim in one of the roles assigned here.
Example:
You only assign the participant role of policyholder to the claim opened letter claim document. In claims processing, a claim opened letter can only be sent to a participant involved in the claim in the role of policyholder.
In this IMG activity you only define the claim documents. To make them available in the Claims Management system, you must assign claim documents to an internal claim type, or place them in document dispatch via the Business Rule Framework (BRF).
- Assign to an internal claim type
To place claim documents manually in document dispatch during claims processing, assign a claim document to an internal claim type (IMG activity Configure Internal Claim Types)
- BRF
To place claim documents in document dispatch via the BRF, define the relevant claim document for an existing event (such as DEMSE for Send Money Request) in Document Proposal action type.
Requirements
Standard settings
Activities
Example
- Claim opened letter
- Claim completion letter
- Request appraiser
- Subrogation intention
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| VC_TICL031 | C - View cluster | SM34 |
History
| Last changed by/on | SAP | 20030924 |
| SAP Release Created in |
