SAP ABAP IMG Activity SD_ERW_SD_CMP_0 (Define Complaints Reasons)
Hierarchy
☛ EA-APPL (Software Component) SAP Enterprise Extension PLM, SCM, Financials
   ⤷ SD-BIL-IV-CP (Application Component) Complaints Processing
     ⤷ CMP (Package) Complaints Processing
IMG Activity
ID SD_ERW_SD_CMP_0 Define Complaints Reasons  
Transaction Code S_PRN_53000752   (empty) 
Created on 20070328    
Customizing Attributes SD_ERW_SD_CMP_0   Define Complaints Reasons 
Customizing Activity SD_ERW_SD_CMP_0   Define Complaints Reasons 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name SD_ERW_SD_CMP_0    

Use

In this IMG activity, you define complaints reasons and decide which follow-up actions you want the system to perform for each reason, such as creating a credit memo or return. You can define two follow-up actions for each complaints reason.

Requirements

Standard settings

Activities

Define the required complaints reasons and specify the following in the control settings for each reason:

  • The document types of the complaints reason for the follow-up actions
  • Whether the document type is a returns document (saves additional internal checks)
  • Whether the material, quantity, unit of measure, and conditions can be changed
  • A check to see if the complaint quantity exceeds the billed quantity
  • An indicator showing if the complaints reason is used for mass complaints

Example

A customer ordered Asselbach but MariaCrono was delivered instead. You want the complaints reason Incorrect Delivery to trigger two follow-up actions:

  1. The delivered quantity MariaCrono should be taken back:
    2. Billing type: -

Sales document type: Return
Changeable: NO
Check quantity: NO

  1. A new order should be created for Asselbach:
    2. Billing type: -

Sales document type: TA
Changeable: YES (a new material must be entered)
Check quantity: NO (Asselbach and MariaCrono cannot be compared)
Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG SD_ERW_SD_CMP_0 0 HLA0006581 Processing Billing Documents 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_CMP_REASON_NEU V - View SM30  
History
Last changed by/on SAP  20070413 
SAP Release Created in 700