Hypertext: Object Class - Class to which a document belongs.
Document Name
SD_ERW_SD_CMP
Use
In this IMG activity you define complaints reasons and specify for each reason which follow-up actions, such as creating a credit memo or return, are performed by the system. You can define two follow-up actions for each complaints reason.
Requirements
If you enter an item category for the billing documents, you must specify the copy routine 927 for the new billing type at the item level of the billing document about which there is a complaint. You do this in Customizing for Billing under Maintain Copying Control for Billing Documents.
Standard settings
Activities
Define the required complaints reasons and specify the following in the control settings for each reason:
the document types of the complaints reason for the follow-up actions
the item category
whether the material, quantity, unit of measure, and conditions can be changed
a check to see if the quantity about which there is a complaint exceeds the billed quantity
Example
The customer ordered Asselbach, instead of which MariaCrono was delivered. You want the complaints reason Incorrect Delivery to trigger two follow-up actions:
The delivered quantity MariaCrono should be taken back.
Billing type: -
Sales document type: Return
Item category: REN
Changeable: NO
Check quantity: NO
A new order for Asselbach should be created:
Billing type: -
Sales document type: TA
Item category: TAN
Changeable: YES (a new material must be entered)
Check quantity: NO (Asselbach and MariaCrono cannot be compared)
Hierarchy 
EA-APPL (Software Component) SAP Enterprise Extension PLM, SCM, Financials
SD-BIL-IV-CP (Application Component) Complaints Processing
CMP (Package) Complaints Processing
IMG Activity 
Document 
History 
